Business/Supply Analyst Resume

SUMMARY

I am an experienced Business Analyst in the Printing supplies and equipment industry with excellent communications and interpersonal skills, who thrives in high - pressure environments, with the ability to consistently adapt to new pressures.

PROFESSIONAL EXPERIENCE

Confidential

Business/Supply Analyst

Responsibilities:

Gathered and documented business requirements and held requirement walkthroughs with various teams to facilitate smooth transition of projects.
Responsible for daily status reports.
Facilitated team meetings and worked with upper management to resolve client issues.
Worked directly with clients to define feed layout and ensure requirements were met.
Responsible for triaging all reported client printer issues to determine severity and priority and make recommendations to have them replaced.
Responsible for converting and configuring new client printers remotely to accept metered toners and report toner levels in our FM auditing system.

Confidential

Data Analyst

Responsibilities:

Provided system training for new implementation to team members.
Generated daily reports of system availability and errors for senior management.
Manipulated, cleansed and processed data using Excel, Access and SQL
Assisted Business Development efforts by researching new markets.
Worked with programming staff and business units with system design requirements and testing.

Confidential

Sr. Acct Mgr.

Responsibilities:

Monitored accounts receivables summary for delinquency through reports on a regular basis.
Re-negotiated repossession contracts with Repo companies and saved over 30% off repossession cost
Determined if customers qualify for loan modifications in accordance with established guidelines to minimize potential charge off accounts.
Ordered voluntary and involuntary repossessions with different repossession companies.

Confidential

Unit Manager

Responsibilities:

Increased branch collections revenue by over 50% in the first year as unit manager
Helped other collectors by talking off accounts.
Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
Trained and mentored new collection reps to ensure they are comfortable and competent on their roles