Scrum Master/ Agile Lead Resume

SUMMARY

Having over all 12 years of experience and Highly skilled Scrum Master offering expertise in cross - functional collaboration, agile methodologies- scrum and kanban, process automations, team leadership, problem solving and new product launches.
Lead continuous improvement of processes to meet changing business needs and organizational structure.
Oversee business critical process enhancements while striving for successful agile implementation.
Comprehend business requirements and lead to ensure relevant prioritization, implementation and delivery.
Lead collaborations with product and development teams for cloud services migration and implementation.
Maintain an impressive record of successful delivery of complex projects.
Strong capacity to deal with ambiguity.
Excellent organizational, communication, interpersonal and management skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/ Agile Lead

Responsibilities:

Lead cross-functional efforts to manage continuous improvements to voicemail product services in agile.
Lead agile - scrum and kanban development schedules for the product teams.
Manage collaboration among stakeholders in product, engineering and vendor partner teams to drive agile scrum implementation.
Create alignment between product teams and development teams for new feature requests.
Lead facilitation of sprint planning, daily stand ups and sprint reviews with development teams.
Manage user stories prioritization, backlog management and scheduling.
Facilitate Microsoft 365 (Enterprise Mobility + Security) cloud services transformation implementation.
Bridge the gaps in backlogs, identify risks, issues and convey to relevant stakeholders.
Create cadence on communicating regular status updates to the team and senior leadership.

Confidential

Scrum Master

Responsibilities:

Lead cross-functional efforts to create alignment and manage status reporting within the wireless digital business.
Lead creation and implementation of agile development strategies.
Collaborate with engineering, marketing and sales partners to drive continuous process improvements.
Facilitate agile release planning and help the product owners manage the release backlog.
Ensure transparency among team through the sprint backlog, burndown chart and other agile metrics.
Lead coordination for bug fixes, feature enhancements, UX/UI insights and product launches.
Identify risks, issues and communicate with relevant stakeholders to seek resolution.
Communicate status updates with development teams and senior leadership.

Confidential

Agile Project Manager

Responsibilities:

Lead cross-functional efforts to integrate several smaller tools used by support agents into one target state system.
Lead project scope definition, strategy and roadmap building for implementation in agile.
Managed end-to-end product lifecycle, identify risks and communicate with stakeholders.
Plan and drive process automations while managing project scope and budget.
Collaborated with UX designers, development engineers and product teams to facilitate alignment, regular scrum estimations and implementation using agile methodologies.
Drive required uat, training and change management efforts across organizational boundaries.
Successfully partnered on end-to-end development and launch of Federal Tax Payments system used by Quick Books Online agents.
Estimated impact on business from this launch is improved customer service agent efficiency by ~ 50% and potential increase in revenue by $ 10M+.