SUMMARY:

• A Senior Business Analyst holding more than 6 years’ experience as Functional Business Analyst in IT industry with Proficiency in the Software Development Life Cycle (SDLC) methodologies such as Waterfall, Agile and Hybrid models.
• Experience in identifying the delta between development and deployment
• Diverse cross - functional work experience with both private and government client
• Excellent communication, analytical and problem-solving skills.
• Efficient Process management, requirements gathering and documentation working with multi-functional teams

SKILL:

Enterprise Collaboration Systems (Salesforce, SharePoint and JIRA), EAM (Enterprise Asset management Tool), EAM, SharePoint Splunk, Dynatrace, ERP, CRM, Version One

Business Analysis, Stakeholder Communication, Lead and conduct meetings

Reporting and Documentation: BRD, FRD, Scrum Deliverables - Features, Stories, Acceptance Criteria, Testing, UAT, Issue logs, RTC, Req Pro, ALM, Google Analytics

Functional debugging Knowledge: HTML5, .NET, PHP, JavaScript Debugging, SQL(Beginner), VBScript, Basic Knowledge of Python 3.6

Methodologies: Agile (Scrum experience in Product backlog creation, user stories, Acceptance criteria, Sprint planning, JIRA) Waterfall, Hybrid model

Microsoft Office Products: Microsoft office 365- Visio, Project, Power Point, Word, Excel, Access, SharePoint

Business Models using: Data Flow Diagrams, Flow Charts, Context, Sequence and Activity Diagrams, Adobe XD

Social Media tools like Yammer, Salesforce: Chatter, Administrator, LinkedIn, Facebook, Content Management System-TeamSite, Adobe Experience Manager

WORK EXPERIENCE:

Confidential, Pittsburgh, PA

Responsibilities:

• Escalated operational issues to the response team, POC for Portal Healthcare Retail IT issues, POC for prompt Code and development releases.
• Established test environments of Retail and Producer Portal and established enrollment process across multiple functions to ADF, Istream, ECS, IPAT, WIPRO which require complex business processes, requiring design or integration of technical solutions and established downstream services to view plans from Product Catalog,
• Lead planning sessions adhering to the project plan, provide input from a business and IT perspective (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks, and cost vs. benefit analysis.
• Tracked and Developed test cases for system integration testing, validated test results, documented test plans and conducted the testing process to ensure that business results are minimal risk test failures
• Supported OEP tickets and defects through Service Manager Maintenance, change request creation and active Stakeholder communication of issues, risks, report and escalated problems by maintaining issue log.
• Lead Adobe Experience Manager Implementation for Unique Confidential Shopping Experience for WY, Delaware, North Dakota, Minnesota, West Virginia and Pennsylvania.
• In-depth Product Knowledge in Plans, Benefits, Rates by compiling and configuring Product Catalog and propose ideas for better customer visibility of products.

Confidential, Pittsburgh, PA

Business Analyst - CRM

Responsibilities:

• Requirements gathering, documentation and provided support on SALES CRM Dynamics 365 applications and Develop and Maintain Sales Microsoft CRM Dynamics System and Field Service Module for a defined work order management process
• Analyze and solve helpdesk and analyze, document and solve issues in production environment. Regression and smoke tests to validate enhancements, configurations, Business Processes, Workflows develop Functional specifications document and development specifications documents.
• Successful Upgraded of CRM dynamics application to 9.0 - tested, validated and documented issues
• Implemented new Reports of SAP-CRM Integrations of Work orders generated and Payment Commission Reports for the sales agents and client managers and established CRM within Partner Relationship Management Portal to provide for the SAP payment commission reports.
• Drafted detailed flows for CRM Value Stream Mapping Proposition for MS Dynamics 365 in the organization.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Contribute in all phases of the PMI project management methodology (Initiate, Plan, Execute, Monitor & Control, Close) through a Waterfall and Agile hybrid model for the project execution
• Revamped Materials Management implementation in Infor EAM to address reporting needs with primary focus on technical changes to enable daily purchase orders and purchase receipts.
• Tested and resolved InforEAM workflow designs with Solution Architect and established dashboards to view daily work orders
• Key member in the Overall Asset Hierarchy and Asset Management conversations of SFMTA; Data gathering and Data Cleaning for all asset categories in Transit influencing organizational decisions.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Project Management for the team on project implementations, daily scrum tasks, report issues and maintain timelines, successfully chalked out new Lean Six Sigma Process for a law firm.
• Implemented a SharePoint Project Management portal for Engineering firm to view their progress of organizational project end-goals

Confidential, Pleasanton, CA

Business Analyst

Responsibilities:

• Documented Business Requirements document with Client through series of requirement sessions and along with refining the architecture and functionality of the retail application PRMS (Promotional Request Management System) with constant discussions with Enterprise Architect
• Designed workflows & wireframes, Usability/ GUI Design, Primary focus on understanding architecture and databases (DB2) to capture and replicate requirements from Salesforce to SharePoint for the Retail application.
• Conducted Scrum meetings, story planning and sprint reviews with on premise(client) and offshore(dev) teams, Groom Backlogs and update as and when
• Verified the validity of the failed test cases through Positive, Negative and Black box testing on the application, performed automation testing. Experience in all phases of application development including User Interface/ Presentation, Business Logic.

Confidential, Rochester, NY

Lead BA /Mentor/Manager

Responsibilities:

• Actively documented and communicated all changes and their impacts to the project team and business partners throughout the different testing phases.
• Responsible in providing regular test reports to the management through Agile, hybrid waterfall and agile and also waterfall development life cycles
• Analyzed business needs and worked with technical and management teams to overcome challenges worked with business users, stakeholders and SME's amongst the organization.
• Implementation of custom MS Dynamics CRM 365 plug-ins and workflows