SUMMARY

• Salesforce Business Analysis: 10+ years’ experience as Salesforce Business Analyst, in Business Requirement Gathering, Gap Analysis, Business Process Modeling, Process Management, Change Management, and Application Development & Release Management in domains like Finance, Healthcare, Insurance and Telecom.
• 8+ years of experience as Salesforce.com Developer cum Business Analyst, in Business Requirements Analysis, Requirement Gathering, consulting application solutioning and development.
• Writing technical specifications.
• Worked with SFDC Visual Force Pages, SOQL, SOSL, Validation rules, sharing rules, Webservices, Tabs, Custom Objects, Reports and Dashboards.
• Experience in creating Picklists, Dependent Picklist, Tabs, Role based Page layouts, Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes, Custom Reports and Report folders.
• Expertise with Salesforce.com Sandbox and production environments.
• Experience with Salesforce.com Data Management using Apex Data Loader.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Strong visual modeling and business process modeling skills and Agile Unified Process (AUP) with tools like MS Visio, Mind Map and well experienced in developing Use Case Models, Context Diagrams and UML CASE tools, screen mockups using MS Expression.
• JRP & JAD: Facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT Groups to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• Data Analysis: Experience in Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• UAT &Testing: Experience in Quality Assurance (QA) in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and conducting User Acceptance Testing (UAT).
• Worked on Selenium for creating and execution on test cases.
• Expertise in performing different types of Testing: Black Box Testing (Functional Testing), White Box testing, System Testing, Integration Testing, Regression Testing, Acceptance Testing, Sanity Testing, Back End Testing, GUI Testing, Adhoc Testing and API Testing on web services (SOAP and REST).
• Strong skills in Field Updates, Validation rules, Formula fields and profiles, permission sets, Record type based security rules.
• Experience in designing of Reports and Dashboards according to the business needs and awareness on governor limits for a multi - tenant environment.
• Excellent knowledge in customizing standard objects like Case, Accounts, Contacts, Products, Price books, Leads and Campaigns as per requirement.
• Experienced on Agile Scrum Methodology.
• Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration.
• Understanding of the SFDC data model, Building custom objects from schema builder and managing fields, building master - detail and lookup relationships according to the requirement
• Experience in all stages of Software Development Life Cycles (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Excellent Communication, Team player, Problem solving skills and ability to think out of box delegate effectively and motivate team members and help them to achieve on-time project completion.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, Java, Apex.

Query languages: SQL, SOQL, jQuery

Operating Systems: Windows 8/7/Vista/XP

Scripting Languages: JavaScript, CSS

Web Technologies: Web services, HTML, XML, CSS and JavaScript

Agile Tools/Defect Tracking Tool: JIRA, ALM, Selenium

SFDC Tools: Apex Data Loader, Eclipse plug-in

SFDC Technologies: Force.com platform, Custom Objects, Workflow & Approvals, S- Controls, Apex Classes/Controllers, Visual Force (Pages, Components)

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Build process flow diagrams, data flow diagrams on Lucid chart application.
• Conduct requirement Gathering sessions and document business needs in the form of Business Requirement Document (BRD)and Functional Specification Documents (FSD) in a shared folder as per business process.
• Responsible for grooming of the stories with all the acceptance criteria with the business stakeholders, UAT, QA and Dev team.
• Responsible Sprint refinement session with team and business review sessions at the end of the sprint.
• Analyze and prepare gap analysis for the current and future state process.
• Built data flow diagrams for the integration between Coaction and Salesforce.
• Built basic Schema in Lucid Chart application for the new Treasury console App.
• Conferring with architect and lead developer regarding details of the requirements for solutioning.
• Worked on preparing email templates build process builder, validation rules, object, console App, fields and workflows.
• Built data mapping documents for data loader.
• Used Data Import Wizard for regular smaller loads. Trained user on the same.
• Worked with QA and UAT teams in verifying and reviewing test scripts with positive and negative test scenarios.
• Worked with solution architect team for requirements clarification and feasibility, so that the project timelines are not affected.
• Building reports as per business requirements.

Confidential

Responsibilities:

• Primarily responsible for prototype of the application in Avonni - design and prototyping tool, as proof of concept (POC) for business team and as a guideline for development team.
• Gathering business requirements from stake holders, creating epic and user stories in Saas tool.
• Conduct requirement Gathering sessions and document business needs in the form of Business Requirement Document (BRD)and Functional Specification Documents (FSD).
• Built community portals for users and creating user in salesforce platform.
• Responsible for building reports and dashboards for executive committee users and agent portal users.
• Worked on email templates, workflows, process builders, custom page layouts and record types creations.
• Worked with application architect to build technical and functional design document.
• Worked on one time data migration from legacy system to salesforce. Periodic data updates from master database to salesforce via informatica loads.
• Worked with Release management team, prepared change sets.
• Work closely with QA and UAT teams in verifying, reviewing, preparing and executing test scripts with positive and negative test scenarios.

Confidential

Salesforce Business Analyst

Responsibilities:

• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
• Lead sprint Grooming Meetings, Sprint Refinement, Sprint Planning, Sprint Review, Sprint Retrospective.
• Providing daily updates on the team velocity, burn down, and next sprint planning in scrum of scrum meetings to the project management.
• Conduct requirement Gathering sessions and document business needs in the form of Business Requirement Document (BRD)and Functional Specification Documents (FSD)
• Performed Information Technology Project Manager role in integration project overseeing project budget approvals and team management.
• Worked with Application architects in determining the solution designs involving REST API’s integration, Symantec Security for malware screening.
• Working with dependent middleware application Mulesoft in regards with API integration.
• Analyze, improve and implement salesforce.com best practices to ameliorate business processes.
• Worked on Apttus CLM (Contract Lifecycle Management) managed package application in determining the agreement with providers.
• Integrated DocuSign and Apttus CLM for eSignatures from Providers on the agreements
• Did campaign initiatives to send out emails for targeted emails in Marketing Cloud. Monitored and update the target list as per business needs.
• Coordinate design reviews and serve as liaison between business stake holders across Confidential enterprise (BCBS of Illinois, Texas, Montana, New Mexico and Oklahoma).
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy
• Identified business issues and defined the required solution to ensure delivery
• Ensured all p roject requirements and objectives are properly documented and pursued.
• Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services. Developing Field updates, Validation rules, Formula Fields, Profiles, Permission sets, Record Types and Page Layouts based on the security levels
• UI Development within Salesforce which was implemented in VisualForce pages.
• Developed various Custom Reports and deployed them for different business user levels. (Supervisors’, PNCs’)
• Maintained good test coverage around 85 percent for the code.
• Applied CSS for styling few pages.
• Administrated and monitored the company’s Salesforce CRM application.
• Implemented Web-to-case, Email-to-case, Manual case, Fax to case, Case creation via API rest Integration in case object.
• Coordinated with Data Model Design team to document and write user stories to be implemented in salesforce.
• Worked with Informatica team to load data from source system (PPW) to destination system (Salesforce).
• Deployed applications from sandbox to sandbox/production using Eclipce, Experience with Salesforce Admin functionalities which involves in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Participated and facilitated end user acceptance testing (UAT) and training.
• Work closely with QA team in verifying, reviewing, preparing and executing test scripts with positive and negative test scenarios.
• Getting Change Order (CO) approvals from business for development team to conduct deployment in production.
• Coordinated with HR teams in preparation of Training guide/Trainers’ Manual preparation.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked with Release management team, prepared change sets.
• Active participation in Grooming Meetings with Business, Refinement, Review, Planning, Retrospective, Daily stand ups and Sprint meetings in Agile Environment