SUMMARY

• Experience in Software Development Life Cycle process with proficiency in Waterfall and Spiral methodologies, and Agile Scrum and Kanban.
• Experience in liaising with business and technical stakeholders, Stakeholder Management, and SMEs.
• Expertise in stakeholder management, working with C - suite executives and cross functional teams
• Experience as a Scrum Master, with understanding of User Stories, velocity, and burn-down charts. Experience as a Scrum Master/BA working on Kanban Board and process workflow monitoring.
• Excellent business writing skills in terms of documenting and business requirements document (BRD), Functional Requirements document (FRD), Non-Functional Requirements Document (NFRD), Use Case Requirement Specification (URS), and System Requirement Specifications (SRS).
• Certified in Power BI. Used Power BI to evaluate product usage, experiments and identify churn ratio in the product
• Built Cognizant’s Business Intelligence platform, which is one of the world’s largest business analytics platform with lowest per user cost
• Pioneered to use to of Power BI in Confidential . Used the tool to identify product usage, financial analysis etc. Also used the tool to generate prioritize product features and suggest to the engineers.
• Operationalized business intelligence solutions and conducted advanced analytics to identify opportunities and strengths to meet business goals.
• Presented and communicated the findings in an understandable and actionable way tailored to the audience and customer's needs
• Collaborated with multiple teams (onsite and virtual) and acted as a liaison between different business units and IT team in gathering requirements which was used in developing reports using business analytics tools used by the company
• Experience in Feasibility, GAP analysis,Impact analysis, Cost Benefit Analysis, Root Cause analysis
• Conducting Joint Application Development (JAD) sessions with end users, SMEs and stakeholders.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Designed Test Cases,Test Plans for Functional and Non-Functional testing, with provisions of planned UAT.
• Experience in SQL queries/scripts for data analysis including triggers procedures.
• Simplified existing applications, integration architecture & build for scalability utilizing SOA as framework.
• Expertise in root cause analysis utilizing various systems, tracking and reporting tools such as JIRA, Rally and proprietary field report documents.
• Experience in identifying the data requirements, preparing data flow diagrams, data analysis and data mapping, Process mapping and BPM with coordination with project manager to create work schedules, deadlines, resources and project tasks using MS project.
• Extensive Knowledge of Financial Analysis, Forecasting, Valuation illustrations, Planning, and Budgeting.
• Involved in Project Management activities like defining / managing project scope, schedule management, creating project plans, tracking and communicating project status and deliverables.
• Strong analysis and communication skills with an ability to transform the needs of stakeholders into Functional/Technical requirements, & eventually into Business Logics, Validations& System Specifications.
• Identifying Key Performance Indicators (KPI), Enterprise Risk Management & Change Management.
• Experience at conducting user training and preparing deployment plans.
• Possess high-caliber presentation, client interaction, and data analysis skills.

TECHNICAL SKILLS

Modelling Tools: HP ALM, UML, MS Visio, Rational RequisitePro, Mockup Software (Balsamiq and MS-Paint), Rational Rose, MS Visio, Oracle Data Modeler

Methodologies / Frameworks: Agile-Scrum, Kanban, SDLC, Waterfall, DMAIC,RUP

Database: MS SQL Server, MS Access, Oracle, PostgreSQL.

Web Technologies: HTML, CSS, JavaScript, XML, Java,Php, Web Services.

Languages: JAVA, UML, Shell Scripts, Unix

ETL Tools: SQL Server (documentation referencing), Tableau.

QA Testing Tools: HP ALM, JIRA, Load Runner, MS Test Manager 2013, NeoLoad, Selenium, JMeter

Documentation Tools: MS Office Suite, SharePoint, Version One, TFS, Latex.

Healthcare: GXP, HIPPAA, Validation, Lab Vantage, LIMS, KPI’s, Pricing, CRM.

Project Management Tools: MS Project professional, MS Project Server.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Interacted with the project team to define system objectives and scope, identified constraints and the measures of success for the system to be developed.
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management.
• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.
• Performed GAP analysis on business process after performing AS-IS and TO-BE analysis
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables.
• Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD.)
• Building and leading the BI & Analytics team from the ground up. Primarily focused on Microsoft Azure features
• Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Implemented agile methodology for rapid delivery of the high quality application and also for development with customer needs and company goals and acted as a scrum master to organize sprint process.
• Created data mapping templates and aided the development team to reduce the bandwidth of the project.
• Created store procedure using SQL and also created data structure.
• Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are met.
• Participated in and contributed to as-is and to-be Process Modeling Sessions, and build process models responsible for analysis and reporting.
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams, activity diagrams, Sequence Diagrams using Rational Rose according to UML methodology.
• Created Screen Mockups using HTML.
• Maintained various versions of the documents generated during the project using Rational Clear Case
• Defined testing objectives and verify requirements are testable.
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro.
• Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing.
• Created detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test.
• Experience with requirement management tool and test management tool such as Mercury Quality Center.
• Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing, and Load testing.
• Experience in Azure Cloud Services (PaaS & IaaS), Storage, Web Apps, Active Directory, USQLS, Application Insights, and Logic Apps.

Environment: Req Pro, Clear quest, Clear Case, Rational Rose, UML, MS Office, MS Visio, MS Project, HTML, TSS, SQL, Win Runner, Quality Center.

Confidential

Digital Product Manager / Digital Strategist

Responsibilities:

• Initiated and prototyped digital business platform solution utilizing machine learning to address business security around shrinkage with a potential market impact of $20 billion in retail sector
• Researched and presented “build” vs. “buy” strategies to key business stakeholders regarding use of Augmented Reality (AR) remote support solutions to reduce oil and gas business unit “downtime”
• Designed business model and implementation process for an IoT product launch, including project valuation and risk assessment for VP of Digital Strategy
• Performed data analysis (Root Cause Analysis, Cluster Analysis and Behavioral Analysis) and validation on huge data using statistical techniques (Linear regression/data mining for logistic regression/T-tests) and developed rules and stored procedures to detect suspicious/fraudulent activities.
• Responsible for facilitating the Design Spike sessions with the developers and testers and brainstorming ideas according to the business acceptance criteria.
• Implemented microservices, application development, and migration using AWS/ Azure services such as Azure DevOps, Kubernetes Service (AKS).
• Responsible for creating mock-upsbased on the outputs of the brainstorming sessions and making sure to inculcate the inputs coming from the technical team.
• Responsible for creating functional requirements as per the acceptance criteria in ALM.
• Responsible for handling production issues via REMEDY tickets, performing analysis and following up on their fixes and assignment to releases as applicable.
• Responsible for Ad-Hoc testing after the deployments of builds in the application and making sure that the deployed code is not effecting current application or its legacy code.
• Extracted, interpreted and analyzed data to identify key metrics (KPIs), facts/dimensions and transformed raw data into meaningful, actionable information.
• Worked on resolving on-going maintenance issues and bug fixes; monitoring Informatica sessions as well as performance tuning of mappings and sessions.
• Conducted JAR sessions with focus groups, requirements workshops, Interface analysis and prototyping to effectively understand the analytical reports needed by the internal clients.
• Building scorecards to improve corporate profitability measures and comparative financial analysis.
• Developing metrics and strategy to setup acceptable threshold score based on the criticality of the data and automate the health check process by developing macros using Visual Basic scripting and stored procedures using PL/SQL and by setting up automated jobs for the data checks every day using Unix Shell scripting.
• Responsible for documentation that includes project scope, business/technical requirements, Design Specifications, Data models, Source to Target Mappings, Trace-ability matrix, roadmaps and release plan.

Environment: Scrum, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, Visio, UML, Microsoft Project, Oracle, MS Excel, MS Access, SQL Server.

Confidential

Digital Product Manager

Responsibilities:

• Initiated and prototyped digital business platform solution utilizing machine learning to address business security around shrinkage with a potential market impact of $20 billion in retail sector
• Researched and presented “build” vs. “buy” strategies to key business stakeholders regarding use of Augmented Reality (AR) remote support solutions to reduce oil and gas business unit “downtime”
• Designed business model and implementation process for an IoT product launch, including project valuation and risk assessment for VP of Digital Strategy
• Performed data analysis (Root Cause Analysis, Cluster Analysis and Behavioral Analysis) and validation on huge data using statistical techniques (Linear regression/data mining for logistic regression/T-tests) and developed rules and stored procedures to detect suspicious/fraudulent activities.

Environment: Scrum, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, Visio, UML, Microsoft Project, Oracle, MS Excel, MS Access, SQL Server.

Confidential, Atlanta, GA

Technical Product Manager

Responsibilities:

• Led digital product management for cloud native SaaS products (DASH Self and DASH Connect) in AWS. Prioritized features for sprint cycle, wrote user stories and defined requirements for design and engineering teams
• Designed go-to-market strategy and drafted release notes for a mobile-first SaaS product. Trained marketing and sales team on the product educating them on the product features. Also acted as technical expert to all the clients
• Measured adoption, usage data, and business impact of launches. Used database queries and log visualization tools like Kibana, Aptible and Power BI to analyze performance indicators and evaluate experiments
• Acted as a Scrum Master for the sprint teams and made sure that the current velocity of the team is constantly good, and all goals and their tasks are being followed up on
• Established authentication into the scheduling platforms to ensure HIPAA compliance
• Enhanced user experience (UI/UX) for four digital products, consulted UI/UX consultants to identify the best practices, conducted research and interviews to better understand the pain points of users.
• Documented user pain points, brainstormed ideas, and finally employed solutions to enhancec user experience (UI/UX)
• Led product owner for scheduling platforms while minimizing cost on infrastructure. Used Infrastructure as a service to cut costs on infrastructure and expedite the launch scheduling platform into market
• Worked with SMEs (subject matter experts), Rating Support Services as well as Data Stewards on requirements gathering through JAD and one-on-one interview.
• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that guided strategic decisions and uncovered optimization opportunities
• Developed BRDs and technical specification document for to understand new system requirements
• Designed PL/SQL procedures and scripts to rectify data discrepancy issues, increasing application integrity and consistency by 65%
• Built analytical objects based upon data research and analysis to embed logic for ratings derivation easing the analysts’ workload by 40%
• Developed complex SQL queries to acquire data from primary and secondary data sources for ad hoc requests and reporting using TOAD Data Point
• On-boarded 10,000+ commercial organizations’ data and ratings from a legacy system into the new system to facilitate the rating analysis
• Collaborated with cross-functional feature teams to do Impact Analysis for new business functionality to be embedded in the new system’s workflow
• Profiled data to derive business requirement and generate intelligent workflows to automate standard tasks
• Integrated Scoring (pre-rating) and financial data to generate analysis template and build analytical hierarchy to aid ratings analysts
• Componentized content and data to support re-use and more robust dissemination of ratings and corresponding data to instruments minimizing operating time
• As business analyst created the Sprint Backlogs in Rally Scrum Sprint Planning Sessions based on estimation from planning poker and released backlogs.
• Conducted SprintRetrospectives and Reviews and maintained velocity chart to track the progress.
• Further created workflow diagrams, activity diagrams, and sequence diagram.
• Communicate and collaborate with technical developers, Quality Assurance team and architects on business requirements for new processes as well as enhancements to existing systems.
• Partnered with the BI/ETL team to deliver day-to-day report development and distribution for all product performance initiatives
• Translated the business requirements into a solution design FSD (functional specification document).
• Wrote SQL Queries to collect data for product analysis and troubleshooting. Monitored and validated the data for authenticity, accuracy and consistency.
• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing ratings automation project.
• Function as primary liaison between business line, operations, and technical areas throughout project cycle
• Took part in identifying Functional and Non-Functional requirements and created the Functional System Design document for the Marketplace Website Payment functionality.
• Conducted GAP analysis by reviewing the BRD with the data contracts thus making sure that all the important requirements from the contacts were met in the BRD.
• Conduct backlog grooming sessions and walk in interview with the business users to gather requirements.
• Analyzes business workflow processes, internal controls, system operations, and system needs for conversions and migrations.

Environment: Google cloud, AWS, G-suite, MS Teams, Service Now, AWS, Twilio, Elastic Search, Kibana, Grafana, PostgreSQL, Loom, Lucidchart, JIRA, PowerBI, Helpscout