SUMMARY

• Certified Scrum Master with over 10+years of experience in Health care with ability to lead and coach Scrum teams using Agile Methodology with Servant Leadership skills, facilitating daily scrum meetings, sprint planning and sprint review and solid understanding of understanding and managing Business requirements doing Business and Data Analysis.
• Helped the organization in its Scrum and agile adoption.
• Experience in both Healthcare and Home Insurance Industry.
• Experience in Scrum in healthcare and XP Practices.
• Experience with Order Management
• Experience with consumer facing application.
• Walked through the scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming) and tracked team velocity and sprint progress using Sprint burn down chart and Product burn down chart .
• Experience in communicating and removing impediment
• Experience in JIRA & Confluence administration involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations
• Hands on experience in various Health care project management methodologies like Agile Project Management and Waterfall.
• Expertise in team leading various activities such as conducting interviews and surveys, obtaining sign - offs, reviewing requirements
• Proficient in Requirements Analysis working with techniques such as User Stories, Use Cases, Prototypes, and Storyboards and analyzing all the requirements into functional specifications.
• Have Experience in healthcare in services Industry.
• Service Now is the company for health care.
• Strong Experience in Object Oriented Design and Analysis, Iterative Agile Programming Methodologies and Test-Driven Development and Maintenance.
• Knowledge in ERP, a basic knowledge of SAFe.
• Business Analyst with excellent understanding of Business Requirement Gathering, Business Analysis, and Business Process Modeling.
• Responsible for analysis and evaluation of a team in using business problems and development of system recommendations to meet requirements.
• Can translates high-level business requirements into functional specifications for business application development.
• Have knowledge in supply chain and order management.
• Interviews end users to obtain and document the detailed business requirements for projects.
• Assists in the business process redesign and documentation as needed for new technology.
• Combines understanding of IT and business processes to recommend solutions.
• Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements.
• Experience developing use cases, use case model, supplementary requirements, and business rules is essential.
• Involved in UAT testing including created test plan, test cases, test scenarios and execution of test scripts.
• Analyzed the requirements, carries out feasibility studies, impact analysis and presented to Change Management Board.
• Strong knowledge of MS Project, Excel, MS Word and Visio Drawing tool along with general familiarity with Outlook and other MS Office applications is also required.
• Excellent team leading analytical skills and communication skills required. More than 6 yrs of experience.
• Digital experience and/or experience with consumer-facing applications preferred.
• Analyzed various EHR EMR packages from several COTS vendors RemedyMD, Medical Manager for suitability and compliance.
• Worked closely with project stakeholders, SMEs, staff to understand the requirements and specifications for new applications along with re-engineering the existing application.
• Extensive experience in diversified industry sectors including Healthcare, and Retails.
• Excellent understanding of Data services, Data ETL using SQL query tools and applications.
• Effective in Facilitating Joint Application Development (JAD) sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshop, site visits, and surveys.
• Experience in conducting GAP analysis, SWOT analysis, Risk analysis and Cost/Benefit analysis.
• Extensive experience in the development, implementation and integration strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.
• Excellent Business writing skills in writing project documentation such as: Business Requirements Document (BRD), Functional Requirement Document (FRD).
• Working expertise in Workflows and UML diagrams such as Use case diagrams, Activity diagrams, Sequence diagrams and Class diagrams.
• Experience in developing GUI, working together with developers and end-users to perfect the end-user’s requirements.
• Conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues.
• Familiar with designing and developing test plans and test scripts.
• Ability to work both independently in cross-functional team environments to manage and prioritize multiple projects, a quick learner.

TECHNICAL SKILLS

Requirement Management Tools: Rational Requisite Pro, MS Word with hyperlink, Central Agile (Rally), PPM Pro tool.

Modelling Tools: Gliffy, MS Visio

Defect tracking tools: JIRA

Database: Teradata, MS SQL Server 2008.

Utilities: MS Office (Word, Excel, Access, Outlook), MS Project, MS SharePoint.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Servant Leader responsible for facilitating Scrum Ceremonies (Daily Scrum, Grooming, Sprint Reviews, Retrospectives, and Sprint Planning).
• Provide coaching on agile methodologies.
• Manage and administer JIRA/Confluence
• Worked closely with internal and external customers to develop software solutions using Agile methodologies, and oversee the design, development, and testing.
• Presenting reports using confluence, Jira, Tableau, and MS Project to Internal and external stake holder including client.
• Experience in Order Management.
• Experience in consumer facing application.
• Supported small supply chain business processes requiring design, limitation, data base etc.
• Knowledge on the Digital world.
• Also supported order management processes through various requirements and mock flows.
• Knowledge of in ERP, worked on projects using ERP.
• Comfortable working using the ERP module.
• Helped the team to write and split User stories, breakdown Epics and estimate user stories
• Coaching the Development Team in self-organization and cross-functionality.
• Helping the Scrum Team understand the need for clear and concise Product Backlog items.
• Helping the Development Team to create high-value products.
• Removing impediments to the Development Team’s progress
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by a Sprint.
• Monitored the Product Backlog, Sprint Burndown and Release Burndown charts in JIRA . Updated the team homepage in JIRA Confluence with the recent developments and scrum artifacts to ensure transparency and visibility.
• Track and communicate team velocity and sprint/release progress.
• Administer the JIRA and Confluence instances on a day to day basis including performance tuning/scaling the instances, JIRA tools administration.
• Guides and maintains the organization of data in Confluence.
• Managed release management facilitated release planning activities, and risk to resolve issues and impediments.
• Worked extensively with SMEs on migration project along with internal project which were enhancement of the internal system.
• Also perform UATs for various ongoing projects and supported it till the end.
• Worked on creating process flows and mockups to help understand the requirement better by giving business a visual of what they were asking for.
• Coordinated with project teams, payers for the migration of the acquired company whilst understanding and creating the workflow process during mergers and acquisition.
• Assembled as well as validated the data essential to the acquisition and required report modification for compliance with regulations.
• Along with data management, conducted working sessions for high level and detailed document requirements based on different business units impacted by acquisition.
• Refined functional requirements by facilitating JAD sessions with management and development team, users as well as stakeholders.
• UAT performance for the dedicated project
• Analyses of the test results ensuring accordance of required results with GAP analysis and expected results
• Enhanced team interaction by strengthening relations with business stakeholders.
• Identification of GAPs and purposes and developed process flow diagrams for efficient solutions in file transfer and system flow as per requirement.
• Had training on PPM Pro tool and learned how to configure it and later also trained others to use this tool.

Confidential

Business Analyst /Scrum Master

Responsibilities:

• Scrum Ceremonies facilitator (Daily Scrum, Grooming, Sprint Reviews, Retrospectives, and Sprint Planning).
• Help by giving agile methodology guidance.
• Handle and maintain add-ons, plug-ins and enhancements of JIRA / Confluence / Bitbucket.
• In close collaborative efforts with organizational and external consumers, Agile strategies are evolved, and features, development and testing are monitored closely.
• Present the internal and external stakeholder including the customer reports through confluence, Jira, Tableau, and MS Project.
• Analyzed various EHR EMR packages from several COTS vendors RemedyMD, Medical Manager for suitability and compliance.
• A basic knowledge of SAFe.
• Helped the team write, break down Epics and evaluate user stories User stories.
• Coaching the self-organizing and cross-functional growth team.
• To assist the Scrum team to understand the need for clear and concise items from the product backlog.
• To help the development team produce value-added products.
• Eliminating barriers to the success of the production team.
• Data mapping for dental claims.
• Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements.
• Can translates high-level business requirements into functional specifications for business application development.
• Interviews end users to obtain and document the detailed business requirements for projects.
• Assists in the business process redesign and documentation as needed for new technology.
• Combines understanding of IT and business processes to recommend solutions.
• Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements.
• Experience developing use cases, use case model, supplementary requirements, and business rules is essential.
• Strong knowledge of MS Project, Excel, MS Word and Visio Drawing tool along with general familiarity with Outlook and other MS Office applications is also required.
• Excellent analytical skills and communication skills required. More than 6 yrs of experience.
• Digital experience and/or experience with consumer-facing applications preferred.
• Worked on data mapping for all the customer with metavance insurance option.
• Worked on data migration projects where in dentals claims and metavance was a part.
• Created documentation that clearly describes the dental claim needs of the business, including Business Requirements, Business Use Cases, Process Models, Business Needs Analysis and Conceptual Documents.
• Plan, coordinate, and create Test Strategy and Test Plans. Responsible for gathering requirements, research and analysis of existing and proposed solutions in the development, modification, and enhancement of programs or systems.
• Supported teams by story collection, sizing and mission identification, and proactively engaged in establishing and retaining project values, resources and best practices, the time needed for Sprint growth.
• Product Backlog, Sprint Burndown and JIRA update maps have been tracked. modified the JIRA team website to maintain consistency and accessibility of new changes and artefacts.
• Monitor and communicate team speed and progress with sprint / release.
• Manage JIRA and Confluence instances everyday including output tuning / scaling, management of JIRA resources.
• Recommend changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid dental claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards ACA (Affordability Care Act.
• Data mapping for dental claims.
• Worked on data mapping for all the customer with metavance insurance option.
• Worked on data migration projects where in dentals claims and metavance was a part.
• Created documentation that clearly describes the dental claim needs of the business, including Business Requirements, Business Use Cases, Process Models, Business Needs Analysis and Conceptual Documents.
• Plan, coordinate, and create Test Strategy and Test Plans. Responsible for gathering requirements, research and analysis of existing and proposed solutions in the development, modification, and enhancement of programs or systems.
• Engage in dependency analysis, functional design, work flow analysis.
• Guides and manages Confluence data frameworks.
• Managed release management helped facilitate release planning activities and the risk of problem resolution and obstacle resolution.
• Analyzed requirements for various reports, dashboards and created them using Tableau desktop server.
• Performed business analysis, software validation and testing for client/server, multi-tier and web-based applications for EMR and commercial business for managed healthcare plans and Industries.
• Documented all data mapping and transformation processes in the Functional Design documents based on the business requirements
• Tracked the bugs using JIRA.
• Involved in Joint Application Development sessions with SMEs and development teams and documented functional business requirements as product backlogs using JIRA
• Involved in UAT testing including created test plan, test cases, test scenarios and execution of test scripts.
• Analyzed the requirements, carries out feasibility studies, impact analysis and presented to Change Management Board.
• Worked extensively with SMEs and Model Users to conduct JAD sessions in order to understand and document the requirements to facilitate modeling and hedging of global Variable Annuity (VA) businesses and structured payments or pension income.
• Supported Data Analysis, Data Mapping, Data Manipulation and Data Validation in preparation for Data Transfer, using SQL queries in a MS SQL Server 2008 environment.
• Created the User Interface manual for the web users based on the GUI functionality and the user accessibility decided by the business and the stakeholders, while being adhered to the compliance.
• Performed data loads for hedging Policies in Model RP and Numeric Leading Hedging Models using Control M Tool
• Assisted team with product evaluation, product customization and system integration. Involved in GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Co-authored Business Requirements Document (BRD) with the business users. Extracted, discussed, and refined business requirements from business users and team members.
• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using UML.
• Assisted with user testing of system developed and maintained quality procedures and ensured that appropriate documentation was in place
• Involved in the preparation of the test plan and test case and executing the test case accordingly based on the test conditions. Assisted in System Testing and Integration Testing.
• Involved in Defect Reporting, Tracking, Analyzing, assigning to the Developers, Documenting and Resolution.
• Assisted the project managers with the development of project schedules using MS Project 2010.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Facilitator of Scrum Ceremony (Daily Scrum, Grooming, Sprint Reviews, Retrospectives, and Sprint Planning).
• Assist by providing agile guidance on methodology.
• Organize and manage JIRA / Confluence / Bitbucket add-ons, plug-ins and upgrades.
• Agile techniques are developed, and achievements, production and research are actively supervised in strong collaboration with customers and stakeholders.
• Present internal and external clients through confluence, Jira, tableau and the project MS, including user assessments.
• Gained basic knowledge of SAFe.
• Assisted the team members to write, break epics down, and evaluate user stories.
• Guide the independent and cross-functional development unit.
• To support the Scrum team, recognize the importance for simple and descriptive product history information.
• To assist the development team to produce value-added products.
• Elimination of obstacles to its production team's success.
• Supported teams by story collection, size identification and missions and actively engaged in project values, resources and best practices, the required time for the growth of the Sprint.
• Product Backlog, Sprint Burndown, and JIRA update maps were tracked. modified the website of the JIRA team in order to ensure consistency and accessibility of proposed updates and artifacts.
• Track and coordinate team pace and development in the sprint / release phase.
• Manage JIRA and Confluence instances on a regular basis, like performance tuning / scaling, JIRA resource management.
• Recommend changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid dental claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards ACA (Affordability Care Act.
• Data mapping for dental claims
• Excellent analytical skills and communication skills required. More than 6 yrs of experience.
• Strong knowledge of MS Project, Excel, MS Word and Visio Drawing tool along with general familiarity with Outlook and other MS Office applications is also required.
• Combines understanding of IT and business processes to recommend solutions.
• Translates high-level business requirements into functional specifications for business application development.
• Worked on data mapping for all the customer with metavance insurance option.
• Worked on data migration projects where in dentals claims and metavance was a part.
• Created documentation that clearly describes the dental claim needs of the business, including Business Requirements, Business Use Cases, Process Models, Business Needs Analysis and Conceptual Documents.
• Plan, coordinate, and create Test Strategy and Test Plans. Responsible for gathering requirements, research and analysis of existing and proposed solutions in the development, modification, and enhancement of programs or systems.
• Engage in dependency analysis, functional design, work flow analysis.
• Guides and operates application structures for Confluence.
• Coordinated project scheduling has helped promote change preparation and the possibility of problem-solving and obstacle-resolution.
• Gathered requirements by conducting meetings with key stakeholders, end users and Subject Matter Experts (SMEs).
• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with Traceability matrix.
• Developed detailed BRDs using various modelling tools.
• Preparing sample test data for UAT and assisting end users during User Acceptance testing
• Designed Functional Specification Documents for the reports.
• Analyzed trading partner specifications and created EDI mapping guidelines.