SUMMARY:

• 9+ years of extensive experience in Sr. Business Analysis, Software Validation and business process re - engineering, with proven ability to articulate business values.
• Experience in creating standard BA artefacts like context diagrams, use-cases, screen specifications, screen-mock-ups,
• Strong Business Analysis Skills including In depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process (RUP).
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Hands on experience and expertise in Guidewire Policy Center implementation and integration by leveraging Agile Methodology.
• Proficient at creating and transforming business requirements into software requirement specification (SRS) using Rational RequisitePro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Hard-core experience involving Business Process Re-Engineering, Software Re-Engineering using RUP methodology and ERP Systems Implementation and Continuous Improvement techniques.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Expertise ability to work on system suite and it is mainly integrated within products like PolicyCenter, Claims Center, Billing Center and Contact Management System in a Service Oriented Architecture.
• Experience on major business jobs of a PolicyCenter like storing information about a policy and managing a set of processes
• Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating to users.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.

TECHNICAL SKILLS:

Project Methodologies: Rational Unified Process (RUP), UML.

Business Modeling Tools: Rational Rose, MS Visio.

Requirement Management Tools: Rational RequisitePro.

Defect Tracking Tools: Rational Clear Quest, Test Director.

Operating Systems: UNIX, Windows

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook.

SDLC: Waterfall, Agile, Spiral, RUP, Scrum

EXPERIENCE:

Business Analyst

Confidential, Denver, CO

Responsibilities:

• Designed and documented xml integration schemas for webservice API's with detailed data mapping and business rules for an ESB architecture communicating with dozens of downstream systems including a business process management system (BPM).
• Lead customer focused workshops daily
• Worked with onsite and off-site development teams to implement and test integration requirements.
• Lead Workers Compensation Product Model planning to completion in four weeks, including three non-ISO ERC states.
• Managed SLA's with other/dependent teams, worked as business liaison and reviewed QA test cases and detailed development design documents.
• Commercial Lines Cloud and Digital Implementation - Lead the administrative data efforts on a 6-week shadow assignment for a 46-billion-dollar national insurance carrier. Project allowed the company to bring a new direct to consumer digital business insurance product to market in 6 months
• Advised the client on AWS, cloud architecture and direct to consumer platforms.
• Managed requirements documentation and scheduled/lead workshops and demos for system users' roles, permissions, authorities, and other various administrative date required for a Policy Administration system implementation.

Confidential, Worcester, MA

Business Analyst

Responsibilities:

• Extracted the Business Requirements during various sessions with business leads and tagged all requirements in Requisite Pro, tracing them all the way to the stakeholder requirements
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all (P&C) Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Implement and maintain (P&C) Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Responsible for testing the Quote & Purchase for both Auto and Home Property Insurance of the customers.
• Extensively used Visual Basic to create macros in order to make data migration testing more useful and compared results from the legacy databases to the new CRM database.
• Responsible for reviewing requirements, analyzing the requirements for implementing them using Guidewire PolicyCenter either by using the out-of-box solutions in Guidewire Platform or providing custom solutions on a case to case basis. As he has been trained in PolicyCenter
• Currently leading the project Listed Derivatives Architecture (LDA) project from Client Reference Data team which requires the huge data cleanup, data migration, decommission of GMI system.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Gathered user and business requirements through surveys, prototyping and observing from portfolio managers and UI (User Interface).
• Understanding the High level GIS requirements from Grasp application purview to ensure smooth integration of Grasp application with GIS interface.
• Work with Grasp and GIS Technical teams to clearly understand Business logic, processes and identify potential challenges and risks.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME's (Subject Matter Experts) and Managers of various Business Units
• Responsible for the development and administration of environmental databases; implementation of quality control procedures and metadata standards; data acquisition, preparation of tabular reports, charts and figures; and coordination of GIS support for multiple projects.
• Sequence Diagrams, Process Flows (Business and System) using UML modelling tools such as MS Visio and Rational Rose.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.

Business Analyst

Confidential

Responsibilities:

• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Involved in creating logical and physical model of the database using MS Visio, MS SQL Server
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.

Manager

Confidential, Denver, CO

Responsibilities:

• Managed on-site and offshore development teams as a scrum master working across 4 countries through a series of two-week development sprints.
• Conducted opportunity assessments, requirements workshops, created requirements documentation, developed the project plan and lead a development team to implement a Blue Prism solution, providing significant (6) underwriting operations FTE savings.
• Defined and managed service level agreements (SLA's). Automated the policy submission and renewal preparation processes for Personal Accident Insurance.
• Provided executive level client reporting and acted as business liaison.
• Personal Lines Implementation PolicyCenter Lead - PolicyCenter Business lead and scrum master with a national niche carrier implementing new policy billing systems for personal auto and home insurance. Project allowed the carrier to retire multiple systems and reduce total cost of ownership by millions over the course of 10 years
• Conducted inception gap analysis, process documentation, developed project plans and onboarded the PolicyCenter team.
• Automated insurance application upload to significantly reduce the amount of manual paper application processing.
• Planned and lead all requirements workshops as well as an offshore development team using hybrid Agile methodology.
• Designed complex integration interactions with 3rd parties such as Sales Force and data reporting vendors.
• Mentored client BA's and new team members for requirements analysis and documentation skill gaps and implemented an efficient requirement gathering process. Ensured project stayed on budget and on time.
• Conducted project reporting to executives and firm partners
• Personal Lines Implementation Umbrella & Specialty Lead on a large digital transformation project with a 9-figure budget. Allowed a top 10 global insurance carrier to modernize their business and grow with new product offerings in new states
• Lead requirements and development team for a complex fully automated Umbrella and Specialty product design.
• Managed a team of five business analysts and developers as part of a large program
• Scrum master for Umbrella and Specialty lines teams
• Designed requirements for adopting specialty products into PolicyCenter software, with a heavy focus on Product Model and system automation.
• Lead workshops focusing on complex interactions with integrations and automated policy changes with underwriting and other stakeholders.