Business Analyst Resume

OBJECTIVE:

Seeking a position that would enable me to use the experience and skills I have accumulated which will also allow me opportunity for professional growth, while meeting company objectives.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Reviews, analyzes, and evaluates business systems and user needs
Formulates systems to parallel overall business strategies
Writes detailed description of project specification documents, such as business requirements, program functional specifications, and technical design documents
Documents detailed steps required to develop or modify systems
Provides oversight for system testing, support, and quality assurance
Writes detailed use case scenarios
Contributes and adheres to standardized documentation and SOPs
Applies in depth knowledge of system capabilities and user requirements to identify opportunities for system functionality innovation
Helps to oversee overall development of multiple client projects within a product

Confidential

Business Analyst/Veeva Admin

Responsibilities:

Liaise directly with Sales Operations to gather requirements for new business initiatives.
Create change requests, system design documents, business and functional requirements.
Translate functional requirements to technical solutions in Veeva.
Veeva Administrator/Business Analyst working with Valeant’s Womens Health Care Division organization to implement and launch Veeva to a new sales team.
Creating user accounts, territory hierarchy, role hierarchy, loading account with Apex data loader, creating custom objects, page layouts, e - mail templates, e-mail alerts, workflow rules.

Confidential

Veeva Admin/SFDC Admin

Responsibilities:

Design and develop Salesforce.com/Veeva based applications and enhancements
Understand and leverage the Salesforce APIs
Work with Cross Functional Teams for integrating data across several systems.
Review and understand business requirements and create functional prototypes to address them
Follow established Salesforce development standards and best practices
Collaborate/Assist in troubleshooting technical issues
Maintain existing applications with an eye on continuous automation and improvement
Stay current on Force.com technology changes and Salesforce releases
Work in an agile manner; be flexible to changing priorities
Design, develop, test, document, and deploy high quality business solutions on the Veeva/Force.com platform
Communicate with IT colleagues and business stakeholders regarding status, technical issues and business solutions
Experience developing and delivering solutions for Sales, Marketing, and Customer Service business areas.
Experience with data integration
Understanding of data warehousing

Confidential

Delivery Manager/Veeva Vault Admin/Support

Responsibilities:

Provide application support and management oversight for G-Vault application. As part of the application support activities support analyst also perform below activities
Work directly with business users to troubleshoot and resolve workflow and document ownership issues.
Incident Resolution Veeva Vault -Troubleshoot Application Issues, Log and Resolve incidents in SPARC. Test Incident solution and close Incidents in SPARC.
Problem Resolution Veeva Vault -Analyze recurring incidents to identify and resolve underlying problem. Log and Resolve problems in SPARC. Test Problem solution and close Problems in SPARC.
Scheduled Maintenance - Execute all scheduled activities as required in the Standard Operating Procedures.
Documentation Veeva Vault Quality Docs - Maintain Knowledgebase, FAQs, QRGs, system installation, support and configuration manuals. Maintain technical documentation for incidents logged and resolved. Assist or author
Root Cause Analysis - Perform root cause analysis for all the Issues identified during application support, maintenance and change lifecycle.
Change Management - Collaborate with System Manager to develop Change Control Procedure and Document and implement Change Requests across all environments.