SUMMARY

• An experienced and certified SAFe Scrum Master with over eight years of supporting and guiding Scrum teams in multiple locations to organize goals, implement and monitor software development processes and reporting to senior managers on project progress.
• Well versed in coaching and mentoring teams on Agile practices and transitions to Agile.
• Critical thinker and problem solver, able to find solutions to complex problems through analysis and innovative ideas.
• Proven problem - solving abilities and creative thinking, and demonstrated experience providing customer-driven solutions, support, or service.
• Contribute at the Program level from an Agile perspective with the goal of facilitating scale agile to ensure a continuous delivery pipeline through continuous exploration, continuous integration, continuous deployment, and release on demand.
• Ability to work independently, resolve issues proactively and meet timelines.
• Ability to work with cross-functional team, responsible for improving business process and providing value to the functions they support.
• Excellent conceptual and working knowledge of Software Development Life Cycle (SDLC)
• Ability to communicate with top management, provide reports that demonstrate project progress per sprint using burn-down charts and average story point velocity.
• I have coached many struggling and both collocated and offshore new teams and helped them achieve high performance measured by faster development, better quality and fewer release roll-backs.

TECHNICAL SKILLS

Operating Systems: Windows operating systems

Reporting tools: Version One, Jira & Confluence

Business Modeling Tools: MS Excel, Outlook, MS Power point, MS Access

RDBMS/Database & Other Skills: MS Access, MS Excel. Scrum Master and Product Owner Automated Testing, Manual Testing and Mobile Apps Testing (5+ years), SDLC, Project management.

PROFESSIONAL EXPERIENCE

Confidential

IT Scrum Master/Business Development Executive

Responsibilities:

• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiative.
• Act as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
• Assist team to remove impediments by having an understanding the control and release processes.
• Assist with internal and external communication, improved transparency, and radiated information
• Assist with prioritization and resolution of software defects
• Build relationship with Product owner and other stake holders to facilitate team's interaction with them
• Coach Product Owners in creation and maintenance of Product Backlog
• Work with PO to review PBIs to ensure requirements are accurately captured, stories are well written and teams have a shared understanding of stories in the backlog.
• Facilitate scrum ceremonies including the Daily Stand Up, Sprint Planning and Retrospective Discussions and sprint review as needed.
• Remove impediments by finding the right personnel to remove the impediment
• Capture and help teams continuously identify and learnings from retrospectives by tracking and implementing retrospective action items in subsequent sprints.
• Tracked and radiated information on team level metrics to enable discussions on continuous improvement and set team expectations for high performance.
• Ensure that the scrum team remains in the rhythm of continuously delivering customer and business value.
• Help teams execute effective sprints by organizing and facilitating regular backlog refinement sessions with a focus on clarifying an adding detail to PBIs and ensuring that stories ready to be actioned on by the development team.

Confidential

Scrum Master

Responsibilities:

• Supported teams to identify and gather requirements for building a CI/CD pipeline to enable frequent deployment to production.
• Helped team to solve problems rather than provide solutions and remove bottlenecks.
• Identified, tracked, and resolved team level impediments with the development by empowering them to own their development process.
• Working with multiple teams, provided guidance in adopting scrum practices and agile principles.
• Ensured team members understood and effectively applied agile engineering best practices such as TDD.
• Building a trusting and safe team environment to foster collaboration and continuous learning.
• Assisted team to becoming mature and self-organized by encouraging them to facilitate daily stand-ups, sprint planning and sprint reviews.
• Trained and coached teams on conducting backlog Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings and assisting with internal and external communication, improving transparency, and radiating information and help define team health metrics for sustainable team monitoring.
• Usedburn-down and burn-up chart to monitor team progress to help coach teams to maintain stable and sustainable space during development.
• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility of delivery and management of the tasks
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery.

Confidential

Scrum Master/Project Manager

Responsibilities:

• Aligned business objectives with employees and management in all business units in French West Africa (FWA).
• Manage and oversee all HR related activities in French West Africa region in the formulation of HR plans (including Sourcing, selection, recruitment, training, and development of staff), in collaboration with other Heads of departments and subsidiaries of Confidential (TNS, MILLWARD BROWN and WORLD PANEL).
• Provide dedicated guidance and coaching to managers and employees with specific focus on: employee advocacy/engagement, HR fundamentals and process training, employee relations management, performance management, career development, talent assessment, acquisition and retention and workplace investigations as appropriate internal employee support, and driving HR functional excellence and process improvement.
• Monitor the implementation of HR policies and procedures followed by managers and staff.
• Prepare confirmation letters, and monitor contract expiry for renewals.
• Oversee all administrative tasks in the office in compliance with the company’s established policies and procedures and Ivory Coast's legal, fiscal and statutory requirements.
• Establish and maintain appropriate filing and information flow systems including filing and creation of vendor contracts.