SUMMARY

• 15 years of Cross - Functional Progressive Experience in the Capacities of Business Analyst, Data Analyst, Process Analyst, Scrum Master, Project Coordinator, Implementation Coordinator/Single Point of Contact (SPOC) for deliverables.
• Project Leadership role, acting as an interface between Client and Vendor Managed resources.
• Developed a thorough Knowledge and Maturity in all the phases of SDLC and familiar with Industry Standard Best Practices & Frameworks such as RUP (Rational Unified Process), AGILE & SEI CMM, SAFe.
• Knowledge and Experience in the Various Techniques to Elicit, Analyse and Communicate requirements; Apt in Building Intelligent Business Analysis Work Plan by thinking through the People, Project, and Processes.
• Diverse Industry Background including News/Media, Airline, Telecom, Server Hosting, Manufacturing, Oil & Gas Business Domains on wide-ranging Applications such as Mainframe, B2B, Client-Server, Web portals/e-Commerce, Desktop, SAP - Supply Chain Planning Applications.
• Experience working on Multiple Project types - COTS (Commercial off the shelf), New development, and Enhancements/Support; acted both as an Advocate and Advisor between Technology teams and Businesses.
• Flexible Work style according to Project, Team and Company Dynamic s; Inspires High Functioning teams as a Lead and Self-Motivated as Team Player; Extremely Passionate about Emerging Processes, Tools and Techniques & Seeks to Constantly Innovate.

TECHNICAL SKILLS

Tools/IDE: Rational Suite of products including RequisitePro, Rational ClearQuest, Rational® Rose, Rational ClearCase Explorer, Business Object (BO), Version One, Rally, JIRA, Workfront, Alteryx

Management Tools: Microsoft Office Suite - MS PowerPoint, MS Project, MS Teams, Word, Excel, MS Visio, Lotus Notes, Visual Source Safe, Serena Version Manager and Team Track, Rational ClearCase, Quality Centre (Test Director), Microsoft Sharepoint, ProVision, SAP- ECC, APO

Methodologies: RUP, Agile, SAFe, Waterfall, Use Case Methodology (UCM), SDLC, OOA & D

Operating Systems: UNIX, Windows NT, Windows XP

Platform/Framework: .Net, J2EE

Database: SQL Server, MS Access, Oracle 9i, DB2, Informatica

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Liaison with the SME’s and the Development/Tech Team (Onsite & Offshore).
• Updating Use Cases, Business Rules, Business Process Models, Business Requirement Specification (BRS) document, Traceability Matrix as per requirement
• Hand on experience in creating Features, Epics and User stories using Rally, JIRA.
• Take lead of scrum teams as Business Analyst / Product Owner
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product
• Define product vision, road-map and growth opportunities
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with Product Management to create and maintain a Product Backlog according to business value or ROI
• Facilitated review of the business requirements with the business users, supporting the requirement identification process, review and comment periods through walkthroughs, web casts, and face to face meetings.
• Working closely with UX designers and Accessibility experts for developing and reviewing wires, comps and redlines
• Collaborating with impacted/dependable work streams (Impact Analysis), Content Management, Translations teams
• Writing/reviewing test tables with QA and developers for Testing Automation via Fitness/Fixtures and Selenium IDE.
• Used AGILE/SAFe methodology for development and deployment
• Provide support to project team throughout the project life cycle, as required. Participate in the assessment of various technical design sessions to provide details during the development process and assure those detailed technical specifications match the business functional specifications.
• Facilitating PODDING in the team for early defect identification (Dev/QA Collaboration)
• Creating RAID, Spikes and Technical Stories (SOAP and REST APIs)
• Creating Feature Overviews for training purposes.
• Working on Data Analytics requirements (with aa.com Digital Analytics team).
• Working on Data Mapping/Migration and Conversion requirements.
• Experience in Billing/Payments Processing/Credit Card systems.
• Experience in rollouts and large scale SAP ERP implementation projects-Procure to Pay (Materials Management), Order to Cash (Sales and Distribution), Planning (DP &SNP).

Confidential

Sr SAP Business Analyst/Product Owner

Responsibilities:

• High Q Integration into TR - End to end integration of front office and back office systems (SAP WRP), processes and data including master and transactional data mapping, data conversion/migration ; data objects include - Customers, Products (BOMs, pricing), AR Conversion, Subscriptions, Subs Pricing, Subs MYR.
• Risk and Spree Order to Cash Build/Data Migration Project (Corporate) - Exit of Risk/Spree from Refinitiv technology applications to TR and migrate to ‘current state’ TR processes/systems.
• Lotus Tax Professional Data Migration Project (Tax and Accounting -Checkpoint Products) - End to end integration of front office and back office systems, processes (billings and payments) and data including master and transactional data objects; data migration rules identification; source-target field mapping/conversion.
• Reuters Connect Ecommerce Project (News and Media) - Integrating Reuters Connect applications to the TR global payments gateway for credit card purchases and replacing use of PayPal with PayMetric/Worldpay.
• Print Invoice Outsourcing Project (Legal) - with this project US Legal to send a delimited file of billing data to 3rd party vendor BillTrust to be parsed, turned into customized billing documents, and delivered to clients’ customers

Confidential

Product Owner/Sr Business Analyst

Responsibilities:

• Enhance the online booking experience by providing an accurate taxation of itineraries including different passenger types that are qualified to be tax exempted as per the mandate of Department of Transportation (DOT)
• Extend Mileage Multiplier offer on a booking path with an objective to increase customer loyalty and generate incremental revenue.
• Automate the process of miles donation by Customers to selected charities - Kids, Hope or Serve through web analytics.
• Reduce the number of car brands offered through aa.com standalone car booking tool (Car Planner) and offer choice to customer for opting Car Damage Protection (CDP) Insurance.