Scrum Master Resume

SUMMARY

Retail & Supply Chain, Banking, Insurance Industry (Property & Casualty, Commercial, Worker’s Comp) Experience with digital customer facing applications/projects, supply chain applications, & data reporting services.
Guidewire product suite: ClaimCenter, PolicyCenter, & Contact Manager
Documentation proficiency on User Stories, Use Cases & Functional Requirement Documents, UML Diagrams (Use Case diagrams, Activity diagrams), Business Modeling using MS Visio, system documentation in Confluence.
Key facilitator for scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Retrospectives, Sprint Reviews
Coach teams on using agile point estimation system
Gather sprint metrics around cycle time, escaped defects, scope growth, count of story types (defects/stories/spikes), velocity, creating burnup charts for projects
Project Management duties: Project planning, allocating resources, timelines, tracking/coordinating dependencies
Coordinating UAT with business users & working with testing team to plan out test cases
Release planning on a biweekly basis with our Release Management team to coordinate releases & provide release instructions for our pre production & production deployments
Have played the role of Product Owner, Project Manager, Release Manager due to limited team members, availability, & offsite team demands.
Backlog grooming, creating & maintaining Jira boards for Scrum Teams.
Expertise in Requirements Gathering & Gap Analysis through JAD sessions with business users, development, & testing team. Proficiency in creating project backlog & translating into User Story scenarios in Gherkin format.
Experience using Oracle 11g SQL/MySQL (join, concatenation, aliases, sub queries, wildcards) & creating ER Diagrams.

TECHNICAL SKILLS

Tools: /Packages: Jira, Rational Requirements Composer - RRC, Rational Team Concert - RTC, Team Foundation Server -TFS, SharePoint, Confluence, Guidewire Suite (ClaimCenter, PolicyCenter), Quality Center- QC, MS Visio.

Methodologies: Agile- Scrum & Waterfall.

Documentation/Deliverables: Sprint Metrics (cycle time, burn up charts, velocity, escaped defects, scope growth), Functional Requirements Documents, User Stories & Gherkin, Test Cases, System Documentation, Data Mapping deliverables, Release Notes & Instructions, Wireframes, Mockups, UML diagrams

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

Scrum Master/Product Owner for Order Management and Shipping teams; comprised of 3 teams with a blend of onshore/offshore personnel.
Order management systems handle order/returns processing, charging/refunding customers, invoice generation, and directing orders to distribution centers & stores for shipping. In the Shipping team, apps we maintain are essential for the shipping function of Gap’s distribution centers/warehouses/stores around the globe.

Confidential

IT Business Analyst

Responsibilities:

Requirements Lead working with Guidewire ClaimCenter, Cognos & Tableau BI Tools to produce claims & policy data reports. Document requirements that capture the data set, date range, data format, filter criteria, data definitions, report template, frequency, & distribution lists.
Extensive analysis of ClaimCenter claims & PolicyCenter policy information to pinpoint data to be used in reports. Required to test claims information in reports against ClaimCenter & PolicyCenter. These reports serve for analytics purposes by its recipients.
Recipients include claims representatives, managers, underwriting companies, & vendors whom Nationwide works with. Reports are run based on customer request: daily, weekly, monthly, quarterly, etc. Developers create the report by writing SQL queries that run through a utility server to Cognos & ClaimCenter databases.
Once claim data is retrieved, it is written to a txt file. The text file is then imported into an excel macro & is emailed it out using pearl script to a distribution list. In other cases, sent via FTP to a nationwide server (managed by EFTS), which sends the report to recipients. With a focus on Property & Casualty Insurance (Auto, Renters), Workers Comp Claims- Commercial Claims.

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