SUMMARY

• Business Analyst/Business System Analyst with experience in various healthcare, insurance, IT Service and government contracting industries.
• Expert in business process engineering and software development life cycle including analysis, design, development, testing and implementation of software applications.
• Coordinating and leadership roles in defining concise documentation including product requirements/user stories, acceptance criteria, best practices documentation, and lead large or complicated business systems projects and/or tasks.
• Strong working knowledge of Software Development Lifecycle Process, including incremental/iterative and Waterfall methods.
• Experience managing the product backlog of requirements to support development activities related to the organizational roadmap.
• Solid experience facilitating requirements gather sessions including JAR and JAD, articulating user stories and driving completion.
• Strong working experience creating use cases, user stories, and business requirements specifications, functional specifications, process flow diagrams.
• Excellent team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of quality standards of projects.
• Resourceful in solving complex problems. Striving to ensure that issues are resolved to the (stakeholder) satisfaction.
• Proficient at creating test plan, test scenarios, test cases, test scripts and executing functional testing, system testing, integration testing, performance testing, smoke testing, regression testing, and user acceptance testing.
• Able to think abstractly and learn new technology quickly.
• Experience in CMMI standards.
• Able to understand business strategy and translate into specific details.
• Solid understanding of the software development process and methodologies.
• Strong oral, business and technical writing skills that allow for facilitation of meetings, presentations and requirements gathering sessions.

TECHNICAL SKILLS

Programing Languages: Java, SQL, HTML

Database: Oracle, SQL Server, MS Access

Configuration Management: SharePoint, Quality Center, VSS, GitHub

Testing Tools: Jira, HP ALM, Selenium, Swift Kanban

508 Compliance Tools: Jaws, Wave

Documentation: Business Requirements, Functional Requirements, System Requirements, Use Case documentation, Product backlog, User Story, Test Pans, Test Cases, Test Scripts, Traceability Matrix and Gap Analysis, Governance Plan

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential

Responsibilities:

• Conduct Analysis/ Synthesis meetings with Clients and development team
• Gather functional/ non - functional requirements through various techniques
• Perform Jira Maintenance updating all project boards
• Perform SharePoint development operations
• Lead Mobile Application projects on both Apple iOS and Android Operating Systems
• Collaborated on SharePoint Projects as Lead BA
• Agile Develop methodologies: Kanban, Scrum
• Assisted in User Acceptant Testing with clients
• Created Lo-Fidelity wireframes assisting both client and UX/UI developer
• Used Scrum methods in Kanban atmosphere when feasible
• Create test plans to assist client with testing software
• Lead multiple projects on SharePoint and Mobile platforms
• Organized user testing of applications
• Created workflow documents
• Tested Applications during QA
• Manage deadlines and priority
• Documenting policies
• Liaison between multiple teams
• Created Governance Document(s) United States Treasury - US Mint

Environment: Jira, SharePoint, Apple iOS, Android OS, Visio, Mockingbird, MS Office Suite, HP ALM, Visual Studio Team Foundation Server, Draw.io

Business Analyst

Confidential

Responsibilities:

• Gather requirements for modification and enhancement on the software
• Work directly with Product managers and Project to understand the current business process and perform Gap Analysis on existing software.
• Develop and gain cross-functional alignment on detailed functional requirements based off the business requirements
• Create user flow and flow/web sequence diagrams to support business workflows.
• Conduct Kickoff meetings with business owners, stakeholders as part of the requirements gathering process.
• Elaborate Software Requirements Specifications and Software Design Specifications for new, enhanced and retired applications
• Interact with business owners, SMEs, and management team to identify the scope of the project and to prepare a Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Ensure that all artifacts complied with corporate SDLC policies and guidelines.
• Provide guidance to project managers, business owners, development team and subject matter experts to resolve the outstanding issue and action items are taken in the review meeting.
• Facilitated and managed meeting sessions with business owners, business system owners, the development team, the testing team, and process control.
• Involved Regression testing, System testing, and User Acceptance Testing.
• Facilitate defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conform to deadlines.
• Perform task decomposition, delegated tasks and monitored project milestones using MS Project and HP ALM.
• Participate in the development of training materials for new technology and organizing User Training.
• Coordinate the development, design and execution of User Acceptance Testing (UAT)

Environment: HP ALM, JIRA, Oracle, MS Windows, SharePoint, Visio, JAVA, SVN, J2EE

Business System Analyst

Confidential

Responsibilities:

• Performed GAP Analysis and interacted with SME’s, project managers, developers, and conducted JAD sessions throughout SDLC to document products vision, establish project scope and resolve open issues.
• Documented Business scripts after understanding the system thoroughly and translating them to the developers to help in corporate the current system features into the future system.
• Created and verified user stories and use case specifications with activity and state diagrams.
• Wrote SQL queries to extract data from the database for Backend Testing.
• Involved proactively to communicate with development team regarding the status and potential impacts on the delivery date and/or expected quality of the tasks and/or the projects.
• Facilitated resolution and communication of cross-functional team on issues and decisions.
• Participated in peer reviews of functional specifications, application previews, and test plans/test cases.
• Developed test cases for section 508 compliance testing.
• Coordinated with end-users to schedule and support User Acceptance Testing (UAT).
• Used Quality Center for bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.
• Extensively performed Functional Testing and End-to-End Testing.
• Managed and executed test cases and logged defects in defect reporting tool Quality Center.
• Work with the QA Manager in developing test coverage matrix for the Team Members periodically.

Environment: MS Visio, Quality Center, JIRA, Oracle, Windows