SUMMARY:

• Over seventeen years’ experience in Information Technology and supply chain management for retail, eCommerce and consumer products companies both in consulting and industry.
• Focus on Confidential Warehouse Management (WMOS), Labor Management (LMS), Transportation Management System (TMS), Supplier Enablement (SE), Distributed Order Management (DOM), Supply Chain Intelligence (SCI) and other Confidential systems along with exposure to JDA.
• Experience in implementing complex software systems focusing on business process improvement and testing as a Manhattan Implementation Specialist or SME.
• Extensive experience in software project management and Systems Development Lifecycle (SDLC) including design, architecture, development and implementation of software systems.
• Experience in project planning, requirements gathering and analysis, resource management, methodology compliance and implementation of supply chain execution systems.
• Excellent analytical, verbal and written communication skills including senior management correspondence.
• Experience managing relationships including outside vendors and mentoring within onshore - offshore models.
• Strong leadership, mentoring, problem solving and liaising skills.
• Highly motivated and results-driven with strong attention to accuracy and detail.
• Provided business and system process consulting services within supply chain and logistics industry.
• Liaised business design and technical requirements between business, operations and development units to ensure clarity of expectations.
• Communicated project progress and status updates at different levels of management including director and VP levels.
• Analyzed existing processes, gathered business and systems requirements and performed gap analysis between systems.
• Supported omni-channel or multi-channel project teams to integrate various systems across company.
• Designed business and system improvements to increase productivity, improve efficiency and reduce costs.
• Designed modifications and recommended controls by identifying problems and documenting solutions to meet current and future needs.
• Led Warehouse Management System (WMS), Material Handling Equipment (MHE), Order Management Systems (OMS), Middleware Infrastructure, Mobile Applications and shipping solutions’ design sessions.
• Coordinated and implemented multiple deployment releases with internal and external vendors.
• Integrated, upgraded and enhanced complex systems and software conforming to company’s and industry architecture standards.
• Designed and integrated legacy systems with industry standard inventory management and order fulfilment systems.
• Developed functional and technical specifications for technology solutions based projects.
• Developed documentation for business process flows, physical infrastructure designs, configuration guides, conversion plans, deployment plans, contingency plans and system test scripts for all phases of testing including unit, functional, integration, regression, systems and user acceptance.
• Analyzed raw data, organized data, created new reports and optimized existing reports for user dashboards.
• Played an overall key role on project by providing functional, technical and troubleshooting expertise.
• Executed detailed project activities including managing issues/defects, configuring, integrating, data creating, testing, documenting, deploying and supporting solutions.
• Mentored project team members for cross-, collaboration and better project execution.

PROFICIENT TOOLS AND TECHNOLOGY:

JIRA, HP Quality Center (QC), Starteam, GitHub, VoCollect, Pick To Light (PTL), Data Warehousing - ETL, up to Oracle 11g R2, Microsoft SQL Server 2000, IBM Cognos, Crystal Reports, Microsoft Project, Microsoft Office Suite

UNIX (HP-UX, AIX), LINUX (Redhat) and Windows Servers

SQL, PL/SQL, C, C++, Java, ASP, .net, XML and more

WORK E XPERIENCE

Sr. Business-Systems Analyst (Techno-Functional Consultant)

Confidential

Responsibilities:

• Involved in software implementation of warehouse automation systems to install new Warehouse Execution Systems (WES), Automated Storage and Retrieval Systems (ASRS) and Robotic Gantries.
• Worked closely with business teams, operations, outside vendors and cross functional teams to gather requirements, design, review, implement and support new business procedures and systems for overall warehouse automation.
• Integrated automation systems with existing Confidential solutions including WMOS v2015, Labor Management, Slotting and Supply Chain Intelligence.
• Redesigned and customized Confidential WMOS functionalities to support automation for improved efficiencies and better troubleshooting.
• Wrote functional and technical specifications for various interfaces and outbound modules for WMOS to add new and/or tweak existing functionalities to align with scope of project.
• Helped troubleshoot functional and systemic issues across board within various areas of implementation.
• Helped QA team plan, write and execute test cases for multiple testing phases including unit, systems, integration and UAT.
• Trained operations teams including business operations and supervisors on new systems and processes.
• Mentored and trained junior and new resources on project.
• Triaged issues using JIRA, helped strategize and redesign business gaps and put together lessons learned document.

Sr. Business-Systems Analyst (Techno-Functional Consultant)

Confidential

Responsibilities:

• Led testing phases of Manhattan Solutions - WMOS v2016 and SCI v2016 implementations for multiple Confidential clients as Subject Matter Expert (SME)
• Provided test execution dashboard updates including test scripts readiness, current issues and timeline blockers
• Assisted with test scripts execution and issues resolution by initially researching data, configuration, logs, possible design gaps, performance issues, etc.
• Assessed existing business processes for telecommunications clients within Confidential Supply Chain and supporting documents and systems.
• Provided recommendations based on existing processes for better process and systems efficiency including systems upgrades.
• Deliverables include existing systems landscape, as-is process flows, recommendations and warehouse management systems package assessment.
• Consulted on strategic supply chain opportunities to align with latest technology and company compliance and future guidelines

Sr. Business-Systems Analyst (Techno-Functional Consultant)

Confidential

Responsibilities:

• Involved in functional and technical implementation of Confidential ’ WMOS v2008 upgrade to v2014, Labor Management (LMS), Extended Enterprise Management (EEM) - Supplier Enablement (SE) v2015 and SCI for Neiman Marcus Distribution Centers.
• Worked closely with business, vendors and cross functional teams to improve existing business procedures and system functions and to formulate new scope and requirements.
• Led integration design, development, testing and deployment of various interfaces between Manhattan applications and host (RMS), MHE and WCS (Pyramid - Inbound, Outbound, Flat/Apparel unit sorters), parcel (KewilI), consolidator, vendor compliance and ticketing for MA related solutions.
• Planned, coordinated and conducted UAT testing for multiple releases.
• Conducted on-going and post implementation issues triaging using JIRA, helped strategize business gaps and troubleshoot operational and systemic issues related to application installs including SDNs, configuration and systems integration.
• Led conversation of all master data and related transactional data within all Manhattan schemas during implementation of Oracle Retail Merchandising System (RMS) among other applications.

Sr. Business-Systems Analyst (Techno-Functional Consultant)

Confidential

Responsibilities:

• Involved in implementation of Confidential ’ WMOS v2013, DOM v2013, TMS v2013 and SCI v2013 for HEB’s eCommerce Distribution Center (eDC)
• Liaised between business, development, operational and implementation teams at HEB to align project goals and provide guidance as to their individual roles in the enterprise solution.
• Communicated closely with outside vendors including Manhattan and Dematic teams to achieve project related assignments and tasks.
• Activities included enhancing existing business and technical requirements, identifying design gaps, configuration, testing, support and deployment of Manhattan software packages.
• Led functional and technical design sessions for integration of legacy systems (Mainframe, Product Management, Forecast & Replenishment, etc) with Confidential WMOS v2013, DOM v2013, TMS v2013 and COMS (Customer Order Management System).
• Coordinated integration development, testing and deployment with various teams while identifying design gaps and resolving defects in the process.
• Installed software patches (SDNs) and rollups from Manhattan using System Director.
• Configured and integrated warehouse RF devices, printers and Cubiscan machines with WMOS, TIBCO and Legacy systems.

Sr. Business-Systems Analyst (Techno-Functional Consultant)

Confidential

Responsibilities:

• Improved business outbound and inventory management processes for eCommerce fulfillment centers within supply chain and logistics.
• Implemented and supported various eCommerce Fulfillment Center (eFC) projects including:
• Confidential ’ Warehouse Management System upgrade of WMoS v2006 to WMoS v2012
• Systems Optimization & Holiday Preparation
• MHE Automation
• Print and Apply shipping solution
• Picking UI Modernization for RF devices
• Volume Performance Testing
• Integrated software solutions such as WMoS, EIS, IFSE, DIF, SCI, Labor Management System (LMS), Performance Management (PM), Slotting Optimization, IBM WebSphere MQ, Dematic (MHE), Intelligrated (MHE and WCS), OMS, Tibco and Oracle Coherence & databases to improve various business processes.

Sr. ERP Systems Administrator

Confidential

Responsibilities:

• Planned and developed system infrastructure, system and application installs, integration, configuration and testing related to WMoS, EIS (Enterprise Integration Solutions), LMS (Labor Management), DOM (Distributed Order Management) and SCI (Supply Chain Intelligence) to
• Installed and maintained Production, Stand By and Disaster Recovery databases for WMS, EIS, LM and SCI along with upgrading Oracle 10g to Oracle 11g.
• Installed SDNs, patched servers, scripted cron jobs, archived and purged production data and supported multiple system implementations and post-implementation support.
• Created framework packages, reports and alerts to provide operational visibility throughout organization.
• Developed and trained on-site and corporate office team members and completed two Software Development Life-Cycles (SDLC) for a Greenfield and conversion project.

Integration Systems Analyst (Consultant)

Confidential

Responsibilities:

• Designed, planned and developed functional and technical specifications for systems integration.
• Integrated, configured, tested and implemented several critical interfaces between SAP, EIS and WMS systems.
• Developed and optimized various run-to-run reports between SAP, WMS and Mainframe.

Application Consultant

Confidential

Responsibilities:

• Designed functionality specific to Confidential Warehouse Management for Open Systems (WMOS) for inbound and outbound processes of a new distribution center.
• Configured, tested and deployed base and modified functionalities of WMS.
• Provided OnSite implementation, issues troubleshooting and resolution and post implementation support.

Principal Consultant

Confidential

Responsibilities:

• Communicated project status updates and issues resolution to clients.
• Improved business processes and systems by customizing and optimizing WMOS software for medical and retail distribution centers.

Assistant DBA and Programmer

Confidential

Responsibilities:

• Led and supported Information Technology initiatives, proposals, system administration and project planning ensuring alignment with IT strategy and company objectives.
• Provided assessment on improvement of workflow processes, interfaces and technologies for sales management, IT tools and client services to increase efficiency.
• Designed, developed, maintained and supported upgrades to database platform to meet growing needs of the company related to users, transactions, performance, data integrity and optimization.
• Produced reports to align with strategic marketing plan for better earnings and customer response.