SUMMARY:

• 11+ years of Comprehensive knowledge in all stages of Software Development Lifecycle (SDLC) & Methodologies Agile/Scrum & Waterfall
• Strong knowledge in investment banking business (e.g. brokerage, asset management (ITAM), financial market, portfolio) Higher Education, Finance/Accounting, Health Care, Retail and Banking.
• Strong knowledge of Project management skills such as time estimation, task identification, risk analysis and scope management, resource management and project deliveries.
• Acute understanding of concepts related to Consumer Lending, Consumer/Business Credit Cards and Consumer loans.
• Proficient in dealing and interacting with business partners for business and functional requirements BRD, FRD’s, RTM, Data Mapping, User Stories and assist in TRD
• Extensive use of UML Diagramming for BPM Business Process Modeling in Microsoft Visio and other software’s.
• Experience in working with the development team to regenerate defects and find solutions for them.
• Extensive experience in Testing Manual - Functional, Regression, System / E2E and UAT, Test Planning, Test Strategy, Test cases/Scripts, Defect Logging and fixes via STLC using HP ALM and Excel.
• Working experience in creating Use Case diagram, Swim Lane Diagrams, Sequence diagram, and Class diagram with Unified Modeling Language (UML) tools.
• Excellent Management skills in facilitating JAD (Joint Application Development) sessions for gathering Functional and Non-Functional requirements with deep understanding of business systems functionality and technicality.
• Effective communication, coordination and interpersonal skills in interactions with subject matter experts (SME’s), and business End users.
• Experience in conducting Gap analysis using AS-IS and TO-BE business process and Impact Analysis.
• Strong business insight, strategic thinking, communication, interpersonal and presentation sills, editing, coordinating extensive communication networks, presentation skills Group and individual based problem solving, excellent leadership.

TECHNICAL SKILLS:

Software: Models, Methodologies Waterfall, Agile/SCRUM & SAFE

Business Modeling Tools: MS VISIO, MS Project, and Adobe Dreamweaver

Content Management System: SNOW, JIRA, SharePoint, TFS

Defect Tracking Tools: IBM Rational Tool, HP ALM, QC

Operating Systems: Windows, Unix, IOS

Databases: MS SQL Server, Teradata

Testing Tools: Excel, HP ALM, HP quality center 10

Desktop Tools: MS OFFICE 365

Languages: HTML, Java

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/BA

Responsibilities:

• Worked closely with business for requirements gathering for designing a content management site for Confidential doctors and interns.
• This involved using different elicitation techniques such as brainstorming sessions, sharing questionnaire with end users to understand current pain points and business needs.
• Guide QA team to ensure proper test coverage of the modules and conducted UAT sessions for business users.
• Worked with Business and PO to brainstorm, gather requirements and created mockup to assist UX and Technical teams.
• Build strong relationships with the business stakeholders to establish trust and gather domain knowledge.
• Worked on FACETS Data tables and created audit reports using queries. Manually loaded data in FACETS and have good knowledge on FACETS business rules.
• Analyzed the mainframe reports for member/eligibility/claims and mapped the fields with FACETS batch jobs and reports.
• Participated and lead different phases of SDLC including, gathering, analyzing and writing business / functional requirements, working in Agile environment.
• Created dashboards for SLA breach and Priority matrix for more than 7 offshore clients
• Hires, trains and leads Research and Development (R&D) technicians
• Engage with the business to dissect processes and in corporate proper data governance controls that aligned with Enterprise Wide initiatives for Healthcare terms.
• Performing analysis writing SQL queries to validate data after testing the changes using SQL DB’s working technical teams tweaked queries (Development & DBA) to test data behind the requirements.
• Performs cross-functional work with Research and Development (R&D) as necessary. Ensures that technical transfer of new product and package specifications and processes to quality assurance and vendors is accurate and effective.
• Knowledge of Medicaid and Medicare payment policies
• Track Medicaid payments and program eligibility, and advocate for improved public policy, regulations, and program support
• Manage payments posting process including verifying error and performing resolution
• Demonstrated knowledge of managed care, including managed Medicare and Medicaid, and other payor’s guidelines and criteria for reimbursement
• Experience in API Testing using multiple Template.
• Develop new and modify existing SAS/SQL code to meet marketing campaign objectives
• Extensive knowledge and experience in Software development life cycle (SDLC), Requirement Analysis and Software Functional testing life cycle (STLC).
• Develop, test, and document working custom development, integrations, and data elements of a Salesforce.com (SFDC) application implementation.
• Assisting with the managing of the administration aspects of the financial institution’s retirement services scheme on behalf of the trustee board.
• Seasoned professional in managing GxP Quality Systems (QA and QC) for drug/device combination products with a thorough knowledge of US, EU and ICH regulations, guidelines and requirements.
• Closely worked with Healthcare auditing GxP processes and Quality Management Systems.
• As an ETL tester I was responsible for validating the data sources, extraction of data, applying transformation logic, and loading the data in the target tables
• Stays current with changes to GXP, including FDA and EU and other regulatory bodies as well as guidance documents (ie: ICH, ISPE, etc.)
• Release Management processes using tools like ServiceNow (SNOW) for enhancement projects for existing / legacy applications.
• Integrates SailPoint solution with in-house and third party applications for birthright provisioning, request approval and fulfilment, DE provisioning, custom workflows etc.
• Provide Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
• Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
• Deployed changes via (ITSM) process for existing application support and enhancement projects
• Creating ServiceNow reports and dashboard.
• Resolves critical errors forwarded from the claims department
• Designed many UML diagrams according to client’s requirement
• Has a solid understanding of the business, end users, marketplace and competitors. Analyzes Digital Marketing and e-Business market trends to identify innovations and new business opportunities
• Keeps abreast of new channels and emerging technologies supporting digital marketing (web, mobile, SEO); including legal and compliance regulations
• In partnership with key business stakeholders, supports the development of digital solutions’ training materials; and key messaging for internal/external digital marketing communications
• In-depth technical knowledge in one or more of the following content management platforms: Adobe Experience Manager, OpenText, SiteCore, EMC Documentum, IBM ECM, Drupal, Wordpress
• Solid knowledge of ECM products and services
• Working in waterfall and agile environment, dependent upon the project.
• Created Data Mapping documents via conducting through ETL analysis of data using MS Excel, to determine/ensure data quality and integrity.
• Documenting requirements involving ETL processes to provide to technical and business teams.
• Writing, executing, and monitoring test scripts/UAT testing
• Working on a Metadata Repository project which is horizontally dealing with all businesses units in the organization (HR, Marketing, Finance, Claims, Accounting and etc)
• Project Level Work:
• Extensively worked on implementing Billing, Claims, Migration and Identity Access Management implementation projects for healthcare customers and clients.

Confidential

Product Owner/Project Manager

Responsibilities:

• Facilitated scrum events including Daily Stand-up meeting, Backlog refinement, Sprint planning, Sprint review and Sprint retrospection meetings.
• Champion the grooming sessions and ensure the user stories follow the INVEST standards, Acceptance Criteria in Given When Then (GWT) format and are accepted by the team before getting the sign-off
• Closely tracked and managed dependencies with external teams, to ensure sprint goals are met and dependencies do not become impediments.
• Involved in PI planning, in organizing and facilitating the event and story estimation.
• Worked with the BA & PO to groom the backlog efficiently and adhere to the definition of ready.
• Served as liaison between the scrum team, architect and key stakeholders, earning their confidence with reliable follow-through.
• Provide Customer Service Support on payment processing information including queries, reports, communication
• Demonstrates ability to reconcile payments and multiple data elements
• Develops prospects and sale of new commercial property, casualty, bond and professional liability insurance policies and risk management programs
• Functions as the primary contact for external organizations such as the local Board of Realtors, the local Builders Association and the local Mortgage Bankers Association
• Liaising with the Mortgage Consultants with regards to completed leads from negotiators and updating Lead Manager
• Develops prospects and sale of new commercial property, casualty, bond and professional liability insurance policies and risk management programs
• Calculate pension adjustments (PA), pension adjustment reversals (PAR), and past service pension adjustments (PSPA) for retirement services
• Worked on DWH and ETL projects and tested to validate the output and expected results in Target systems. knowledge about SQL and data warehouses.
• Develop roadmaps and participate in the standards process for Identity and Access Management (IAM) solutions
• Good Hands on Experience with Cross-Cloud API Management Platform- Apigee
• Utilize IAM products i.e. SailPoint and IAM technologies in day-to-day activities in the customer environment
• Deep understanding of and experience with access governance products such as SailPoint
• Test Cases, Test Scripts and Status Reports).
• Develop, test, and document working custom development, integrations, and data elements of a Salesforce.com (SFDC) application implementation
• Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce.com (SFDC) implementation
• Create and maintain Requirement Documents such as BRD, FRS, SR’s, Process Flows (using Visio and Excel) and lead the effort for fixes/testing and supporting existing applications in .net technologies.
• Helps coach and motivate a team of Wealth Management Advisors to achieve the goals of the unit. Ensures Advisors are utilizing internal resources, including the Estate Planning, Portfolio Management, Insurance
• Knowledge of various insurance and re-insurance utilities, Accounting and finance, ERP systems, Experience working with Application enhancements, support and development projects in Waterfall, Agile/SCRUM and Iterative Methodologies.
• Coordinate and support the deployment of global or local program initiatives; e.g. use of automated notification tools (EverBridge), business continuity software (RPX)crisis management framework, response to pandemic outbreaks
• Prepare Loss and Expense or Additional costs reports to which the Contractor may be entitled to from obstructions, disruptions, delays and other contractually allowable relevant events shall be submitted and negotiated
• Maintain accurate records: write inspections reports, accident investigation reports in a timely manner, and Site surveys using the proper Gensuite tools
• Creates problem documentation which includes problem root cause analysis, problem interview notes and problem synopsis for IT senior management
• A basic understanding on Integrated Security Systems, CCTV (Nuuo, Cathexis, Bosch, Palco, Visiowave, MileStone, Axiz, Avigilon), and software
• Worked with my team for testing COVID through CIC Health
• Manage credit insurance requests with the external insurance provider where necessary and worked on surety bonds insurance policies
• Planning teams, etc. May also assist in providing oversight of administrative support staff
• Work closely with the Director of Rights Management to ensure all rights sensitive assets are managed properly using asset management ( ITAM )
• Provides timely reporting of assets under development and monitors the Project Manager’s adherence to development reports
• Managed ITSM processes via ServiceNow (SNOW) working with enterprise wide business and technical team.
• Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
• Implement standardized support processes and configure ServiceNow instanced based on ITIL best practices to meet business requirements
• Develops strategies and system improvements to optimize asset management (ITAM) processes
• Resolved internal and external impediments that the team is encountering.
• Worked closely with other Scrum Masters on the ART (Agile Release Train) to identify dependencies and prioritize backlogs appropriately to mitigate risks.
• Touch based with Product Owner in breaking down the high-level stories (Epics) into User stories and to get them refined.
• Strong experience on Documentation and reporting
• Reviewed Business Requirements with SME/Business Stakeholders, Project Owner and Lead Developer to identify system understanding/dependencies and constraints of the application.
• Assisted the PM in managing the Agile Scrum process to ensure smooth delivery of projects.
• Participated and led sprint planning meeting to prioritize and determine level of work for PBIs in line with Agile Scrum methodology.
• Worked with QA team in preparing Test Plan, drafted Business Test Cases and participated in Test Script approval process, involving multiple teams across various projects.

Confidential

Business Systems Analyst/Product Owner

Responsibilities:

• Lead Business Analyst overseeing multiple teams closely to transition from Waterfall/Hybrid to Agile working in 2 to 3 weeks sprints
• Facilitated Scrum Ceremonies (sprint planning, daily stand-up meeting, backlog refinement, sprint review and sprint retrospective) and working Application re-write project
• Refined, validated and verified requirements before entering them in Jira as user stories.
• Gathered requirements using various requirements gathering techniques, develop Epics, User Stories, define acceptance criteria.
• Utilize IAM products i.e. SailPoint and IAM technologies in day-to-day activities in the customer environment
• Provided Usage Assessment for score models to identify the downstream impacts for the model being retired/redeveloped and determine the impact on other models, strategies and systems.
• Prepared Data Matrix and Data Lineage document for MRA Project and CEMS.
• Translated data into meaningful business information that could be used for deficiencies and implementing processes to ensure data is correct.
• Worked on mortgage and mortgage insurance
• Worked on property & casualty (P&C) insurance
• Formulated the ER diagrams of Property and Casualty data and data flow diagrams in order to interact with database developers.
• Close out accounts to ensure all balances equal to zero through chargeoff and correct the appropriate MortgageServ system settings
• Submit and monitor reimbursement request to Mortgage Insurance companies for losses incurred on defaulted loans
• Build the Mortgage product palette, tailored to various client and regional needs
• Underwriting, analyzing and generating new and renewal property business
• Finalized sales and collected necessary deposits for Property & casualty Insurance and Home & Auto Insurance.
• Created Document for Business Requirement Document (BRD), and System Requirement Specification (SRS) incorporating business, functional (FRS or User Stories depending on the Project), non-functional, data, and GUI Requirements
• Responsible to prepare various SDLC Artifacts such as Business Requirement Document (BRD), Functional Specifications, Process Flows, Field Specifications, Test Cases/Test Specifications as well as coordinating with other team members to identify and ensure deliveries working for UI upgrade/enhancements and Mobile Application projects for Android and iPhone technologies.
• Participated in Quality Gates for requirement inspections working with various collaboration tools (JIRA, SNOW, HP ALM & Quality Center for defect tracking)
• Experience in UAT, developing testing plans, site operations, UI/UX
• Managed and shared documents via CMS (Share Point) and Requirement management via SharePoint, JIRA and TFS
• Analyzed query usage on Teradata users and identify their usage by collecting the responses from surveys over different departments and preparing the Ad-hoc reports.
• Gathered and analyzed data from Teradata and Meta Data Repository (MDR) for card models.
• Worked on the Data Certification process for CEMS, Data Quality monitoring, Data Management, and transferring data into MDR.
• Extracted reports/data, analyzed and provided recommendations for the projects undertaken.
• Represented the Risk Data category in the CCS Data Management Council
• Identified Stakeholders and elicit requirements by conducting JAD sessions, chose the topics for discussion, moderated the sessions, captured the requirements, follow-up with stakeholders, documented user stories, conducted walkthroughs, got sign-off on BRDs.
• Created project artifacts such as Business Requirements Documents/User Stories, Systems Context Diagram, Technology Contingency Plans, Solution Specifications, Interface Control Document, and Architecture Document.
• Conducted the grooming sessions and ensured the user stories follow the INVEST standards, Acceptance Criteria in Given When Then (GWT) format and were accepted by the team before getting the sign-off
• Ensured data is certified and quality is managed for all data impacting CCS Risk and other categories in CCB.

Confidential

Business and Quality Assurance Analyst

Responsibilities:

• Working as a Business and Quality Assurance Analyst Lead on various projects for Wholesale, Retail, E-Commerce Supply Chain Management and Warehouse Management Systems (WMS), closely working to control and administer wholesale and warehouse operations undergoing enhancements and performing various types of testing till deployment.
• Responsible for demoing the final product to end users, Business and Technical teams and acquiring operational knowledge of warehouse, retail and wholesale management including inventory management, picking processes and auditing.
• Ensuring work and tasks are delegated and appropriate knowledge transfer to meet/manage multiple projects deliverables and deadlines working in Agile methodology (working 1 to 2 Sprints ahead of the Development timelines depending on the project).
• Gathered functional and non-functional requirements in collaboration with end clients and project managers, as well as SME(s)
• Working with varying teams such as Business/Development/Integration and Operations teams for alignment of priorities and ensure development and integration needs are met across all departments and systems for end to end testing as well as identifying critical flows and integration points of the systems.
• Responsible to test E-Commerce/Retail applications and Supply Chain Management Operation for B2B & B2C customers for enhancement/DWH (Data Warehousing) and ETL projects.
• IAM & SailPoint implementation project eliciting requirements for users working with the Technical Teams and creation / updating of Process & WF’s.
• Worked on property & casualty (P&C) insurance
• Oversaw Supply chain management and customer facing application enhancement and web development projects.
• Oversaw supply chain management and demand of inventory working on VMS (vendor management system) to ensure DC (Distribution Centre) inventory to support internal applications. Worked as a Business Analyst gathering requirements and testing the enhancements web applications of supply chain management SCM.
• Reconcile Supply chain management operation and accounting functions for a accounting reporting project.
• Experience working in (DRP)Planning, Logistics/SCM, Accounting, Retail and Warehouse Management enhancement projects.
• Experience in UAT, developing testing plans, site operations, UI/UX
• Analyzed Business Requirement Specification (BRS) and Functional Requirements (FR) and requirement tools to identify/create and test appropriate test scenarios and testing criteria for Manual testing (utilizing MS SQL Server & Teradata).
• Conducted Meetings/Walkthrough with various teams as required for acquiring understanding of the business requirement, software specification and developed/updated process flow at various stages.
• Performed validation testing for reconciling of Claims b/w vendors and client systems. Closely working with SME’s and Business, identified any gaps and conducted RCA to let Development fix any issues from Claims not reconciling or missing information.
• Designed test cases and executed all types of testing (e.g. functional, integration, end-to-end).
• Designed, developed and executed test plans and test cases using HP Quality Center/ALM for writing test cases and defect management.
• Worked with Azure DevOps using multiple tools for configuration management.