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Manager Resume Profile

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Experience

Confidential

Staff Development Specialist/Help Desk Analyst

  • Provide training technical support and guidance on the NC FAST case management system Curam software to staff within the Department of Health and Human Services and to county department of social services staff statewide.
  • Train NC FAST users in system navigation while troubleshooting individual cases, and analyzing problems encountered by users as they learn to successfully use NC FAST to complete the work of determining eligibility for economic benefit programs.
  • Assist staff at all levels of agencies that oversee and administer nine federal and state economic benefit and social services programs that are managed through the NC FAST system. Administer assistance with Help Desk support using BMC Remedy It Service Management/Prod Staging and/or support classroom training activities.
  • Communicate and engage staff, by assisting with development of strategies to reinforce practical application of new skills for navigating and successfully working in NC FAST, assess readiness and proficiency of users, and communicate with project staff to enact plans for achieving proficiency in using the NC FAST system. Track progress and measure increased success by users.
  • Analyze trends in user issues that may indicate gaps in training needs, and provide feedback on areas where new users have the greatest difficulty to ensure end user comprehension and overall continuous improvement.

Confidential

Director

  • Project and Program Manager for student activities, concentrated on the Student Government Association's
  • Executive Board.
  • Managed an annual budget of 300,000.00. Maintained files pertaining to Student Government Association's organization activities and assisted in preparing press releases for student events.
  • Public Relations manager for Miss and Mister North Carolina Agricultural and Technical University, SGA President and staff. Wrote press releases and edited speeches for the SGA president, Miss Mister NCA T for special events.
  • Oversaw the planning of the following events: Homecoming, Coronations, Annual Queen's Luncheon, and more.
  • Organized photo and video shoots for SGA Eboard to be published online or in Ebony/Jet magazine.
  • Arranged public appearances, workshops, contests and exhibits for SGA President and Royal Court on and off campus. Coached students with their speeches.

Confidential

Assistant Business Services Manager

Managed five departments under the Business Services division: Purchasing, Warehousing, Print Shop, Mailroom and Fix Assets. Developed and issued RFP's and awarded major bid packages and requisitions managed purchasing staff responsible for procurement of goods and services in accordance with University Policies and Procedures advised university departments in areas such as delegated authority, procurement planning, specification preparation, procurement methods, contracts administration and minority and women-owned business relationships development. Acted as Stand-In for Business Services Director in her absence.

Confidential

Purchasing Agent/Training Coordinator

  • Simultaneously managed multiple projects under a variety of operational deadlines. Wrote Purchasing guidelines presentation materials through use of Microsoft PowerPoint for university training of staff and customers on FRS and Banner system. Facilitated workshops for the Purchasing Department on State Purchasing procedures. Provided guidance to improve agency-wide proposal quality and efficiency. Created an instructional training manual for Banner Finance for use by the Division of Business Finance. This manual is now used campus-wide for purchase requisitioning. Developed and designed publicity materials for the university's Minority Vendor Fair.
  • Served on Business Finance Implementation Committee for two systems FRS and Banner on campus. Managed and oversaw acquisitions of goods and services for the University. Directly supervised and trained student interns in office management and Purchasing rules, regulations procedure. Developed and maintained strong relationships with vendors resulting in shorter delivery time and improved service for the university. Organized material and complete writing assignment according to RFP requirements regarding order, clarity, conciseness, style, and terminology. Maintained quality results by using templates following proposal-writing standards including readability, consistency, and tone to ensure quality for all deliverables. Negotiated and oversaw maintenance contracts/negotiations with vendors for the majority of copiers and printers on campus. Responsible for procuring office equipment and supplies for the University by soliciting quotes from the myriad of university vendors. Approved purchase requisitions and monitored budgets in Banner Finance System. Established and maintained electronic and/or hardcopy data library of documents and work order files for documents received for processing.

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