PERSONAL PROFILE:

• A Business analyst experienced in executing IT digitalization and transformational projects, requirements gathering, analysis and management, managing stakeholder expectations, business process re - engineering and project execution & delivery.
• I have several years consulting experience facilitating Requirement workshops, managing projects through the Systems Development Life Cycle (SDLC) and achieving stakeholder consensus.
• I function as a BA/Project lead, managing project delivery in an enterprise environment.
• I also possess sound working knowledge of Healthcare, public sector & private sector, structure and processes, procedures and management.
• Business Analysis, Business Requirements Analysis and Business Case Development
• Software Development Life Cycle Methodologies (SDLC) Agile, Waterfall, Spiral, Iterative
• GAP Analysis, Use-Cases, Impact Analysis, Root Cause & SWOT Analysis
• Business Acceptance Testing, System Integration Testing, User Acceptance Testing, Regression Testing, Test Strategy
• E-commerce planning and Online Channel Business Strategy, CRM (MS Dynamics), Upgrades and Enhancements,
• PM Methodologies, Agile, Story Boards, Epics, Scrum, Change Management and Configuration Management
• Microsoft Suite (Word, Excel, PowerPoint) Visio, Access, MS Project. Jira, ALM HPQC, SharePoint, Clarity
• Online Banking, Mobile banking, Loyalty Project, Insurance, Digital Transformation, Ecommerce and Websites.
• Business Process Re-engineering, Workflow Modelling, Wireframes, Mock-ups and Diagrams
• User Manual preparation and User documentation
• ITIL, Requirements Elicitation & BA Techniques and IIBA (CBAP)
• Unified Modeling Language (UML), Activity Diagrams
• Joint Application Development (JAD), JRP and Vendor Management (RFI, RFQ, RFP)
• Management and Project Status Reporting, Project Logs, Incident Management & Product Support
• Risk Assessment, Stakeholder Engagement and Enterprise Delivery
• Over 10 years’ experience as a BA/BSA analyzing business and enterprise environments and creating functional specifications such as Use Cases, SRS, SRD, User Interface Documents (UID), SSI, DE, BRULS, Messages etc. for clients in domains such as Banking and Finance, Insurance, Public Sector and Wealth Management
• Holds the Certified Business Analyst Professional CBAP ® (IIBA), PMP (PMI) and ITIL designations
• Proven in identifying and implementing software solutions that align with operational strategy as well as managing large-scale systems implementations, process improvements and collaborating with project teams
• Participated in several COTS application implementations, customizations, enhancements and upgrades
• Worked in roles that emphasize managing client relationships, strategic thinking, detailed analysis, process and workflow analysis, planning and identifying opportunities for business systems process re-engineering
• Led teams in the and successful documentation of numerous small, mid-sized and large projects using MS
• Office suite (Word, Excel, PowerPoint), MS Project, MS Access, MS Visio, SharePoint, PEGA, JIRA, Clarity, ALM HPQC, Sparx Enterprise Systems, BPMN 2.0 and Topteam
• Experienced creating functional specification documents for transaction processing and adjudication systems
• Used Agile and Waterfall methodologies in the solution cycle while documenting and specifying requirements
• Excellent communication; Listening, Written and Verbal skills. Analytical, Client Services and Problem-solving skills. Workshop Facilitation, Negotiation and Presentation Skills

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Gathering and documenting business requirements, functional requirements, as-is and to-be processes.
• Creating Uses Cases, Business Cases, Mock-Ups and Wire Frames to validate requirements.
• Analyzing business requirements from the current state to future state and identifying the gaps.
• Conducting a lean exercise on existing business processes to streamline these and make them more efficient.
• Organizing Requirement Validation Sessions to walkthrough and validate business requirements.
• Leading the gathering of business requirements and translation into functional specification and process models.
• Facilitating change management activities and organizing end user .
• Making recommendations to Clients for Changes, Process improvement from analysis and findings.
• Provided the PM with work and cost estimates for Business Analysis tasks and Change Management activities.
• Working on multiple COTS applications with different SME and business architecture.
• Preparing a stakeholder analysis document and created a RACI matrix reflecting stakeholder importance.
• Organizing and facilitating Requirement gathering using different BA techniques such as JAD session, Interviews, Benchmarking, Job Shadowing etc.

Confidential

Senior Business Analyst

Responsibilities:

• Supported development activities between multiple systems/applications with complex business architecture.
• Ensured and oversaw capacity building on a Business Transformation initiative, strategies, and work streams to ensure of intended outcomes.
• Documented and executed test cases and test scripts, regression tests and UAT and documented test results.
• Created Use Cases, data maps, process flows and diagrams between systems for process re-engineering.
• Managed relationships to achieve positive outcomes with stakeholders and members of the project teams.
• Documented User manual and user materials to support communication and project roll-out.
• Identified and gathered requirements within an Agile environment on IT software development projects.
• Created Story boards, story maps and Epics to validate business requirements and gain stakeholder consensus
• Conducted requirement sessions with a cross section of business stakeholders and managing expectations.
• Made recommendations for the re-engineering of business architecture business processes and practices.
• Proposed potential options, solutions and working with COTS vendors to assess proposed solutions.
• Identified gaps in the solution, and determining changes and enhancements required for business optimization.

Confidential

Project Manager/Senior Business Analyst

Responsibilities:

• Worked in an Agile environment fulfilling BA planning and conducting BA and Project Management activities.
• Created documents such as Use Case, Presentation decks, Business requirement documents, Business cases, BA work plan, Change management plans, guides, Communication plans, Data migration & Test plans.
• Prepared Project plan to address the scope and schedule of work deliverables including acceptance criteria.
• Recommended the sanitization of slow data response time to improve response due to low bandwidth.
• Developed models to capture relationship between different architectures and data sources.
• Conducted a Needs analysis, recommending solutions and transforming business needs into Business case.
• Managed the Project schedule, Action plan with milestones, leads and stakeholders, RAID and comments logs.
• Engaged Management to ensure a seamless rollout of the Windows as a Software WaaS Windows 10.
• Facilitated adoption of Change management components including buy-in and stakeholder engagement.
• Developed models and diagrams to represent the end-to-end business process re-engineering.
• Highlighted operations and practices in context with challenges, proposed changes and opportunities.
• Provided guidance and advice for developing internal BA competencies while facilitating new staff onboarding.

Confidential

Senior Business Analyst

Responsibilities:

• Facilitated a Joint Application Development (JAD) sessions/workshops, interviews and teleconferences with the various key project stakeholders (business and technical representatives)
• Created BA documents including BRD and transformation rules for source legacy and new destination applications.
• Updated and presented analysis/findings, project logs and status reports to stakeholders on a weekly basis.
• Performed a detailed analysis of functional and business requirements gathered through interviews, research and observation to identify and document information and procedures for process re-engineering.
• Developed and evaluated strategies and testing plans for the proposed solutions mapped against business requirements with Use Cases and Scenarios for a Microsoft Dynamics CRM application.
• Participated in daily scrums with stakeholders to define, analyze, map, document and validate user interfaces.
• Mapped and created a Copybook documenting relationships between application sub-systems, including new, existing systems, front-end and back-end systems.
• Compiled and presented analysis/findings to clients to facilitate and enable decision making.
• Compiled the transformation needs for new organizational changes.

Confidential

Senior Business Analyst

Responsibilities:

• Conducted and facilitated requirement gathering (JAD) sessions and presenting these into a BRD package.
• Used User Stories and Use Cases to document work packages and process transitioning through work areas.
• Tracked and traced business requirements with the KANBAN board from initiation through to development.
• Analyzed existing processes, policies, documentation, legislation, requirements and/or organizational structure.
• Elicited requirements and business processes using the following BA techniques: facilitated workshops, interviews, job-shadowing and document analysis.
• Led the documentation of business requirements and business processes, and analyzed these into Use Cases, user stories, user interface/workflow wireframes/mock-ups, catalogues, business rules etc.
• Created and coordinated Vendor management documentation like vendor selection, RFI, RFP, RFT and RFQ
• Liaised with QA, developers and users to implement requirements and conduct user acceptance testing
• Communicated, validated and verified requirements with vendors and project stakeholders
• Analyzed processes, policies, documentation, legislation, requirements and/or organizational structure.
• Assisted with the creation of project plans, project status reports, identifying tasks, activities and work estimates

Confidential

Senior Business Analyst

Responsibilities:

• Documented and implemented findings with storyboards at the business user level for Healthcare/Pharmacy Insurance payments and settlements using Agile methodology.
• Analyzed, documented and implemented new system development requests for the Non-Insured Health Benefit (NIHB) Pharmacy Program for Service Canada.
• Worked on multiple legacy and proprietary applications requiring connection to function.
• Gathered information in a group setting, one on one interviews, and document analysis of artefacts.
• Conducted requirement analysis to gain stakeholder consensus and buy-in.
• Collaborated with Departmental heads to assess areas of impact as a result new organizational change.
• Managed projects and incidents in a queue and triage setting. Prioritized items for scheduled release.
• Investigated incidents, classing these either as enhancement, upgrade or defect.
• Analyzed documents and defining current state processes, documenting the future state to model business gaps
• Provided pharmacy, dental and other health care expertise, to manage claims and payments exceptions.
• Provided direction and on application components and system functionality to users and other teams.
• Participated in the Business Review Advisory Group (BRAG) and providing feedback on other BA s fulfilments.
• Supported the development team in the project Design/ Development phase to enable process re-engineering.

Confidential

Senior Business Analyst/BSA

Responsibilities:

• Liaised between business units, vendors and technical delivery team, bringing discipline, efficiency and flexibility and getting consensus to project management, requirements and testing processes
• Created the business case document including business vision for the CST Loyalty project.
• Documented Use Cases and scenarios for business processes, business context diagrams and visual models.
• Customization of the RPM application incorporating features and functionalities to meet business needs.
• Conducted requirement validation sessions with both business stakeholders, development and vendors
• Deployed problem solving and analytical skills to multi-task in a multi-faceted role and high paced environment.
• Provided Wealth Management domain and Front Office/Back Office Full-Service SME and technical knowledge.
• Held strategy sessions to align pensions and benefits with organization strategies and business goals
• Created a change management plan and facilitated the roll-out of new changes.
• Hands on participation in testing as a super user. This included executing regression test cases and UAT
• Identified bugs and defects and escalated to the development resource for bug fixes and repairs
• Prepared and executed test strategies, test plans, test scenarios and situations, test cases and test reports
• Reviewed and validated test cases & scenarios for relevance to initiatives and compliance to QA requirements

Confidential

Business Analyst

Responsibilities:

• Direct accountability for working with front office teams to identify, analyze and validate business and implement business requirements in an agile environment.
• Created documents such as SLA’s and Checklist to support operation readiness, transfer and usage tracking.
• User manual documentation and end-user to introduce and familiarize users to new changes.
• Facilitated stakeholder sessions to validate Requirements and gain consensus.
• Collated existing requirements for the migration of the Covered Funds GUI onto MS Dynamics based platform.
• Created documents for applications supported by business architecture located in 3 different countries.
• Contributed to the design of the Covered Funds GUI, including Testing and post-implementation support.
• Specified the CF user authorization and authentication and reporting requirements.
• Participated in the creation of the System-to-System Interface (SSI) document for a composite dashboard utilizing all capital markets data and displaying real-time positions and holdings.
• Identified and investigated defects while liaising with relevant stakeholders to resolve identified bugs and issues.