PROFESSIONAL SUMMARY:

• Over 9 Years of IT experience of Business Analyst in HealthCare, Telecom, E - commerce and Finance domains.
• A motivated, committed, quick learning, detail-oriented team player with good communication, analytical, leadership, interpersonal and problem-solving skills.
• Hands on experience coordinating with stakeholder and Business user for collecting the requirements.
• Experience in studying and analyzing systems “AS IS” & “TO BE” state reducing systems integration issues.
• Very competent and comfortable working in Agile and waterfall environment and conducting Joint Application Development (JAD) sessions to resolve open issues.
• Experience Documenting (URS, BRS & FRS), Requirements Traceability Matrix (RTM), Use Case Analysis and diagram, Process flow diagram, ERD, DFD, Test Plan & Test case review.
• Expert in GAP Analysis, SWOT Analysis, Cost Benefit Analysis, Project pre-feasibility.
• Expert knowledge and experience in MS Office products and MS Visio.
• Strong subject matter expertise in telecom, health care, finance sectors.
• Experience in health care domain including Medicare/Medicaid, Claims process, EHR/EMR and Facets for health care industries.
• Proficient in EDI Claims Processing, HIPAA Regulations, 270/271 (Inquire/Response Healthcare Benefit), 276/277 (Claim Status), 834 (Benefit Enrollment), 835 (Payment/Remittance), 837 (Healthcare Claims), ASC X12 standards.
• Medical Claims experience in Process Documentation Analysis and Implementation of Medical Claims Industry from the Provider/Payer side.
• Exceptional analysis skills with an ability to transform the needs of Subject Matter Experts (SME’s) and stakeholders into functional/technical requirements.
• Extensive knowledge and experience in Supporting and enhancing POS (Point of Sale systems) & Ecommerce system in Retail Domain.
• Wide knowledge of e-commerce technology and sophisticated analytics.
• Strong knowledge in preparing Data Dictionary using MS Excel, writing PL/SQL query.
• Have knowledge of XML/SOAP/RESTful Web services.
• Worked closely with development teams to ensure accurate integration of machine learning models into firm platforms for customers usages, customer churn, customer segmentation and sales predictions.
• Implemented automated processes for loan application scorecard, loan recovery. customer/client requests or inquiries concerning services, products, billing, claims, and report problem areas.
• Responsible for improving customer retention through programs and exemplary service provided to the customer.
• Make recommendations according to customer's needs on features, accessories, upgrades and options.
• Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service recovery as needed.
• Analyzed data using pandas, NumPy and data visualization tools like Matplotlib, Tableau.
• Experience in Agile Scrum methodology.
• Hands on experience in various testing support activities (SIT, E2E & Regression) and get approval on UAT (User Acceptance Testing).
• Facilitated workshops and developed metrics, measures, dash boards and reports to support management and client group needs.
• Excellent communication and presentation skills & Effective organizational and management skills.
• A self-starter with motivation and ability to work independently with an ability to handle diverse tasks simultaneously and adapt to tight deadlines.

TECHNICAL SKILLS:

Operating Systems: Windows 95/NT/2000/XP, Unix, Mac OS9/10

Microsoft Technologies: Microsoft Project, Word, Visio, Power point

Methodologies: Waterfall, Agile, Iterative Environment

Languages/Standards: SQL, PLSQL, XML, HTML, Python, ML

Defect Tracking Tools: JIRA

Mockup Tools: Balsamiq

Operating Systems: MS Windows X

Quality Management: Concepts of Quality Management, Six Sigma Techniques

Machine Learning: Linear/Logistic Regression, Decision Tree, Random Forest,SVM

Scikit: Learn, Numpy,SciPy,Pandas,NLTK,Matplotlib, Jupyter Notebook

Data Modeling Tools: MS Visio

Office Tools: MS Access, Excel, Power Point, Word, MS Outlook Express, Outlook Exchange

PROFESSIONAL EXPERIENCE:

Confidential, Texas

Business Analyst

Responsibilities:

• Participated in discovery sessions and JAD sessions to gather requirements from investment managers and traders.
• Designed Use Cases and managed the entire functional requirements life cycle using SDLC.
• Created Requirement Traceability Matrix in order to meet current project requirements.
• Written User stories for the ordering and product catalog workflow models with the help of wireframes.
• Followed Agile methodology for acceptance criteria based on user stories associated to each sprint.
• Developed User stories and documented alternate scenarios for bringing the catalog and pricing online.
• Involved in developing different documents such as BRD, FRD.
• Used MS Visio to design and develop Use Cases Scenarios, Use Cases Models, Activity Diagrams, Sequence Diagrams, State chart diagrams using UML.
• Facilitated workshops to capture complete and meaningful Use cases.
• Participated in the development of overall test strategies/test plans for manual testing including definition of test cycles and schedules.
• Developed Functional specifications and System design specifications based on client’s requirements.
• Created Wireframes using MS Visio, and effectively communicated the user-interface platforms to the system teams.
• Assisted database designers by continuous involvement in transition from business data to database design.
• Held intermediate brainstorming sessions to understand the obstacles in the system development lifecycle
• Captured As-Is state of existing process through MS Visio.
• Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner.
• Used SQL for Data Analysis and MS Excel to generate reports and create data-entry templates.
• Created test plans, test cases using Test Manager.
• Executed test cases using Test Manager.
• Assisted with the system testing/user acceptance testing of the functional enhancements as needed.
• Extensively used Quality Center for test planning and used the JIRA software for planning, bug tracking, release and reporting.
• Involved in various phase of testing and perform SIT and E2E testing of a portal.
• Developed test cases and participated in UAT (User Acceptance Testing) and Involved in User Acceptance Testing (UAT).
• Documented project related artifacts and send them for Onsite review.
• Participated in Running Migration jobs on mainframes so as to deploy data from Test environment to Production database.
• Used MS project to list all tasks, resources and schedule to successfully execute projects.

Environment: MS Project, MS Visio, MS Office, SQL server, Agile, Jira, SharePoint.

Confidential

Business Analyst & E2E designer

Responsibilities:

• Participated in JAD session to gather Business Requirements.
• Documented the system specifications, Business requirements and detail design of the business using Requirements inventory for the requirement tracking and analysis.
• Written User stories for the ordering and product catalog workflow models with the help of wireframes.
• Followed Agile methodology for acceptance criteria based on user stories associated to each sprint.
• Developed User stories and documented alternate scenarios for bringing the catalog and pricing online.
• Involved in developing different documents such as BRD, FRD.
• Used MS Visio to design and develop Use Cases Scenarios, Use Cases Models, Activity Diagrams, Sequence Diagrams, State chart diagrams using UML.
• Developed blueprint and tested the prototype.
• Designed base template, mockup of Graphical User Interface, webpage lookup field mockup and the report generation feature of the system.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Created Use Case Specifications according to the business requirements.
• Functionally tested the developed systems (UAT) and involved in the deployment process in the production environment.
• Provide statistical business results based on industry trends and data collected by analyzing sales activities, marketing campaigns, customers, and competitors of Retail (Bricks & Mortar) and E- tail (online) channels.
• Involved in brainstorming sessions with marketing team members to develop programs for monthly sales projections, branding initiatives and product launches.
• Performed AS IS business process study and performed GAP analysis and SWOT analysis to optimize business processes.

Environment: MS Office, MS Visio, Pivot Table, Agile, Jira, SharePoint.

Confidential

Requirement Manager & Solution Designer

Responsibilities:

• Developed business architecture using requirements such as scope, processes, alternatives, and risks.
• Drafted and maintained business requirements and align them with functional and technical requirements.
• Followed Agile methodology for acceptance criteria based on user stories associated to each sprint.
• Involved in developing different documents such as BRD, FRD.
• Developed User stories and documented alternate scenarios for bringing the catalog and pricing online.
• Used MS Visio to design and develop Use Cases Scenarios, Use Cases Models, Activity Diagrams, Sequence Diagrams, State chart diagrams using UML.
• Developed blueprint and tested the prototype.
• Designed base template, mockup of Graphical User Interface, webpage lookup field mockup and the report generation feature of the system.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Created Use Case Specifications according to the business requirements.
• Functionally tested the developed systems (UAT) and involved in the deployment process in the production environment.
• Prepared project plan which includes critical milestones, budget estimate, resource allocation, and assign role & responsibilities. Monitor requirements matrix and maintain action register to monitor issues and daily activities.
• Designed the wireframes for applications for Android, I-Phone & Web as desired by a particular project (mockups using Balsamic, Power Point) using use cases, user stories etc.
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
• Managed various stakeholders, project teams and vendors with onsite offshore reporting model.
• Perform “AS IS” system study to understand the business process and design “TO BE” system structure.
• Identify GAP in various business processes. Conduct discussion sessions with various business owners and redefine business processes for the new POS system.
• Work with IT PM to get approval on UAT and save the approved document on SharePoint.
• Evaluated risks related to requirements implementations, testing process, testing communications and training.
• Prepared operational and statistical reports using excel pivot tables to identify risks and develop control solutions to mitigate the risks.

Environment: MS Office, MS Visio, Balsamiq, Agile, Jira, SharePoint.

Confidential

Jr. Business Analyst

Responsibilities:

• Accomplished experience through whole SDLC from requirement analysis till deployment, using highly efficient RUP process of software development.
• Worked with different business users to develop vision document and Business requirement specifications document (BRD).
• Documented Use Case Specification Document, RTM (Requirements Traceability Matrix), Release Notes and Training Manuals.
• Developed Data Model Diagrams and Business Process workflows in Rational Rose. Also Developed Use cases and the Use Case Specification Document in Rational Requisite Pro.
• Responsible for defining the scope of the project, gathering business requirements and documenting them textually.
• Modeled the information, and then came up with the requirements prioritization. Eliminated false requirements by screening out multiple versions of user input. Final prioritization was based on an intensive analysis of both, product, and process requirements.
• Participated in Business Object Modeling by understanding the needs of the business, and documenting Business use cases as well as System Use cases.
• Assisted the team in eliciting, organizing, and documenting required functionality and constraints.
• Extensively worked on the RUP’s development cycle with four consecutive phases - Inception, Elaboration, Construction, and Transition.
• Management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client.
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
• Provides exceptional customer service to internal and external customers, resolve any customer requests in a timely and accurate manner.
• Handling patient complaints, post discounts, analyzing medical records and provide estimates
• Involved extensively in the inception phase for understanding the Scope of the Project, feasibility of the implementation and define the risk factors involved in the project.
• Involved in preparing of the test plan and test strategy documents.
• Assisted the Test Engineering Team in testing and tracking the defects in the application.
• Defect tracking, submission, documentation, and change requests were carried out using Rational Clear Quest and Clear Case for version control.
• Documented Test Plans, Test cases in Test Case Design Documents for different scenarios of the UAT.
• Documented entire testing process, test cases and test results.
• Used Test-Director for testing requirements, test cases, reporting bugs, work completion status.
• Defects were tracked, reviewed, analyzed and tracked using Test director (Defect Management).
• Conducted Training Sessions to train users in using the application.
• Worked on the Post Implementation Support while the application was in production.

Environment: MS Visio, MS Office