SUMMARY:

Senior Business Analyst and Release Manager supporting IT models and business operations. Create and Gather Business Requirements and implement test scripts from UAT to production utilizing both Agile and Waterfall methods utilizing full SDLC requirements. Create and support of knowledge architecture. Design and implementation of work streams and T - minus execution. Experienced with programs such as Service Now, JIRA, SharePoint, and O365 suite, Citrix, VPN, VDI. Daily use with SQL reports to analyze and improve product functionality and overall client experience. I provide extensive experience as a skilled business analyst associated with a strong technical aptitude.

SKILL:

Windows NT, Lotus Notes, Outlook, Remote Products, Blackberry, SQL Servers, Novell NetWare, Novell Application Launcher, Citrix, Windows (All releases), All Microsoft Office suites, Symantec Anti-Virus, VDI systems, Peregrine, Moxie, Resolve, JIRA quality assurance, ITSM change management. Website administration

EXPERIENCE:

Confidential

DataVerify Release Manager

Responsibilities:

• Release Manager for DataVerify, Real Estate Flood Services
• Creation of release processes, scheduling, post release services
• Ensure business requirements, QA, UAT and Production Targets met
• Full SDLC process
• Lead releases during and post hours of business operations utilizing RunDeck
• Service Now and JIRA ticket creation, monitoring and developed business transparency to releases and release notes.

Confidential

VDI Release Manager

Responsibilities:

• GTI Management
• VDI Release Practices Team
• Point of contact for VDI Build Release Scheduling
• AppSphere Workspace, LVDI 2 and LVDI 3
• Create and Monitor Deployment Scheduling Share Point and Confluence Page for client and senior leadership visibility
• Develop Deployment processes
• Facilitate VDI Component Review meetings with Engineering, QA, Operations, Firm wide Deployment, Line of Business, Digital Mobile Banking
• Lead and assist with Kanban, Agile stories, Epics using JIRA, backlog grooming and prioritization. Scrum Master Duty
• Liaison between LOB and VDI related teams
• Escalate ITSMs for approval when required

Confidential

Business Systems Analyst

Responsibilities:

• Hogan Deposits Team-Core Banking
• Create Business and Functional Requirements through complete project lifecycle
• Facilitate working sessions with applicable lines of business and cross impacted teams to understand scope of the project at hand
• Mainframe-DB2 and 3270 systems.
• ROL and BOL interface requirements
• Account opening, maintenance, account closing process for Consumer and Business Products and Services
• Integration of RDC (Remote Deposit Scan) technologies
• Working with Vendor’s such as Wausau and NCR
• Zelle, HOPS, Vcard (virtual card) integration

Confidential

Business Analyst

Responsibilities:

• Glass Order Management team
• Create, update, Groom JIRA-Agile stories for Sprint review. Which include the following tasks:
• Gather needed requirements for Dev and QA personnel in order facilitate proper acceptance criteria
• Assist with UI-Design
• Apply shirt sizing for estimation and story points
• Participate in Daily Stand Up and apply Agile practices
• Facilitate and attend cross functional team meetings for work effort cohesion
• Work closely with product owners for given tasks and sprint goals
• Adhere to SDLC standards set by organization and teams
• Cross functional coordination
• Amigo review
• RV solution project BA
• Delivered proof of concept application into production in within five weeks.
• Gather requirements from RV Solution Project. Assist in the design concept for a new work queue and process flows for RV Solutions and Glass Fulfillment
• Assist in Story Board creation
• Apply Agile practices to assist in the creation of a new queue

Confidential

Business Analyst, Project Lead

Responsibilities:

• Analyze Lotus Notes databases across all Honda America. Interview stakeholders and document business processes and how they utilize existing database.
• Combine like application functionality databases and provide complexity score to determine business impact and project order
• Determine what is in scope for migration, deletion, archiving.
• Perform Business Process requirements gathering, functional, system requirements gathering for such new products as Service Now, Office 365, Atlassian. Apply and trace all requirements, into IBM Jazz Doors
• Developed project management strategy
• Developed Migration story and milestone progress, displayed on Honda Web
• Determine best possible new platform system
• Seek business process improvements and MVP
• Create technical knowledge for service level and user self-service needs
• Create Run Book documentation in support of project.
• Presented PowerPoint Decks to targeted audiences on scope of projects and facilitated 337 people over 800 sessions.

Confidential, Dublin, Ohio

Deployment Manager

Responsibilities:

• Gather data analysis across all Lines of Business.
• Determine road map for deployment of Office 365 suite
• Work with Project Management team and Executive staff to promote, and execute communications. Ensure timeframes are met
• Develop deployment and contingency plans for both Office 365 and Exchange migration.
• Facilitated testing of deployment across all computer platforms and reported on results
• Created and executed T-Minus schedules for these deployments
• Created process flow swim lanes for the deployments
• Assisted in creation of War Room post support for Office 365
• Managed and created Share Point site that held scheduling, issues/bugs and data analysis
• Worked with consultants from Microsoft to help facilitate project.
• Produced excel reports using light VBA for running success rates for Virtual Environment installs, Office 365 migration and present via PowerPoint
• Assisted in gathering requirements when needed for Service Now development and implementation.

Confidential, Dublin, Ohio

Senior Business Analyst

Responsibilities:

• Gather business requirements from all Lines of Business.
• This entails gathering information such as organizational risks, daily application work streams, and usage along with data security.
• Weekly metric deep dive of application usage. Determine scope of virtualization from gathered business requirement lists.
• Weekly interaction with Business Sponsors and Directors to review discovered applications and provide prioritization and alternative application solutions.
• Gather and develop application testing requirements and scripts for new applications. Such as installation packaging, Vendor support, application prerequisites. Test newly packaged applications (UAT) and provide feedback.
• Create and documentation materials and knowledge architecture. Create and implement best practices for virtual environment
• Produced excel reports using light VBA for running success rates for Virtual Environment installs, Office 365 migration and present via PowerPoint

Confidential, Columbus, Ohio

Global Product Support Manager-Business Analyst

Responsibilities:

• Developed, coordinated implementation from proof of concept to UAT to Production of Connectivity Helper Tool on all corporate laptops.
• This tool provides self-assistance in identification of origin of issue, thus reducing helpdesk ticket volumes.
• Maintain client knowledge documentation of how-to in MyTechHub for all Remote and LOB applications for The Button for Helpdesk guides as well as user self-help.
• Creation of Knowledge Object documentation for our helpdesk using Moxie, Resolve, and Lotus Notes, Share Point tool sets to assist in troubleshooting to resolution of client issues.
• Deep analytic review of weekly volumes to track trends within the Remote Product space and all LOB applications.
• Weekly review with service and solution owners, engineering, and deployment teams to review these trends and to formulate actions to remediate issues using JIRA quality assurance tool. Held these teams accountable for timely resolution and implementation.
• Liaison between support teams and above-mentioned teams.
• Facilitated global for helpdesk and site support technicians as well as cross impacted executives/areas.
• Deep metric review and trend analysis to reduce overall ticket volumes
• Build reports using VBA for weekly, monthly and yearly data in order to present metrics surrounding Remote Products
• Perform quality assurance ticket reviews for assigned products to identify Helpdesk floor issues and issue trends.
• ITSM approver
• JIRA Reviews (Defect and Quality assurance)

Confidential, Westerville, Ohio

Tech Ops Analyst-Team Lead

Responsibilities:

• Advanced skills in all Office Suite products. Working towards being proficient in SharePoint
• Apply expertise such as in NT, Lotus Notes, Outlook and NetWare, Remote Products and many complex application issues and serve as escalation point for representatives.
• Research, provide and document accurate solutions to user problems on a timely basis.
• Assisted with support on Bear Sterns and Washington Mutual conversions and upgrade projects.
• Assist with management of Novell and Active Directory structure and maintenance.
• Modify user accounts, data access rights across both heritage firms and handle Priority One issues.
• VDI end user support and implementation.

Confidential, Dublin, Ohio

Computer Field Technician

Responsibilities:

• Install, maintain and repair various applications of computer software, hardware and peripheral hardware.
• Duties include management of database issues for Fortune 100 companies, installing software on window/NT networks using protocols from peer to peer to customer own network;
• Troubleshoot and repair all internal computer components.
• Coordinate with vendor developers to isolate and correct hardware/software issues acting as a liaison between users and developers.
• Assist in troubleshooting network connectivity issues.
• Support of accounting software for highly charged and fast paced environments.