Business Analyst Resume

SUMMARY

Worked extensively in Manufacturing, Technology and Service industry verticals.
Implemented/Supported Oracle Applications as Business Analyst/Functional Lead/Principal Consultant.
Possess strong knowledge of Oracle cloud and Oracle On Premise Applications.
Performed more than Eight full life cycle implementations of various CRM/Distribution Modules, working closely with cross functional teams like Manufacturing, Finance, CDH and third party applications (Salesforce, Big Machines, RevPro etc.)
Working experience of various implementation methodologies - AIM/SDLC, Agile Scrum.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Customized Depot Repair self-service portal to address complex logic of repair order creation, approval and shipment process. Worked in both ASP and OSP repair scenarios.
Designed mass creation and update of repair orders, repair pricelist and repair draft invoices using WebADI.
Designed custom portal to enable Suppliers to automatically generate draft invoice for ECO related repairs, approval of draft invoice by Repair Managers and then creation of approved draft invoice reports.
Supported repair business through data collection, analysis, and delivery of KPIs using custom reports.
Managed onsite and offshore teams, collaborated with cross functional teams to design and develop solutions for complete end to end business process cycle.
Developed strong partnerships with key stakeholders and partners across company, leading cross-functional task forces on major initiatives.
Involved in Capacity, Resource and Program Increment (PI) Planning.

Functional Lead

Confidential

Responsibilities:

Resolved issues due to Service contracts/ Customer master/ Order management conversion.
Designed and developed solutions for selling service bundles, sell contracts similar to a stock item to distributors in a 3-tier model, license generation and registration, high volume contract creation (30,000 contracts) from order management.
Designed solution for complex RMA processes involving Advance Replacement, Return and Replacement, Third party fulfillment of RMA, integration of Oracle service request with an in house application.
Involved in conversion of Service contract (12 million), Install Base (4 million) and RMA Service Request.