SUMMARY

• Strong software engineering background with 11+ years Information Technology industry experience including 11+ years of Business analysis and functional experience with multiple life cycle implementations
• Extensive working experience across various industries of Banking, Retail Finance, POS, Ecommerce and Supply Chain in Retail Industry.
• Development of Business Processes and Business Process Reengineering
• Responsible for business and system solutions, design and document methodologies, configuration of sap functional module, integration processes, conduct workshops, user training and continued support during the projects
• Worked on SAP POSDM, Order Management System (OMS), Warehouse Management System (WMS), POS Integration, EFT Card Processing and Payment Processors like CHASE, First Data (Fiserv) and PayPal. Implemented 3rd party software like Aimia (Loyalty Points), Zoura (Subscription based services) and Vertex Tax engine with the existing POS and Ecommerce platform
• Expertise in Analysis, Development, Testing implementation and support in SAP R/3 FI/CO
• Experience in Project Systems Configuration and Designing with Work Breakdown Structure (WBS) Element, Networks, Activities configuration
• Production support and after go live support for FI CO
• Conducted GAP analysis, documented the findings, provided inputs during the analysis of the "As - Is" and "To-Be" processes, assessed scope of studies & suggested solutions.
• Good understanding of ABAP Code, guiding technical consultants in developing the reports/programs and using OSS notes in fixing the issues.
• Participated in daily scrum sessions, bi-weekly sprint planning, weekly backlog grooming
• User profile & authorization settings, Role Definition, transport requests management etc.
• Supporting Techno Skills: MS Project, SAP Solution manager, MS Office, Pivot tables etc
• End User training provided of user manual and preparation of user manual and training material including test scripts and UAT Test plans
• Involved in several product implementations process including requirement gathering, GAP analysis, design, configuration, and end user training.
• Participated in all phases of ASAP Methodology; Project Preparation, Business Blue-Printing, Realization, Final Preparation and Go-Live &Support.
• Interacted with the end users to understand the process flow and suggested improvements. Preparing and conducting system demonstrations and pre-sales presentations to top executives.
• In depth knowledge of all the phases of SDLC, Agile Methodologies (SCRUM), Agile SAFe and Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Sr Business Systems Analyst

Confidential

Responsibilities:

• Involved in analyzing and documenting the existing POS system integrations to understand the AS-IS and build the new Digital (e-commerce) system on top of that.
• Regularly interacted with users to ensure proper understanding of the Business Requirements and Functional specifications.
• Detailed analysis of the POS Retail processes involving ordering at a Register, CAT system (self-serve kiosk) and Fuel management system within Confidential and how the data flow from the NCR POS system using the Radiant POS software system.
• Analysis involved documenting the flow from RPOS to POSDM where the Goods Movements and Accounting documents are posted. From there on the transactions are aggregated and fed to the SAP ERP system for Payment Reconciliation.
• Designed the new E-Commerce system on top of the existing POSDM Architecture which is based on MicroServices platform with minimal introduction of new processes and fields so that downstream systems are intact.
• Worked with the Accounting, Treasury and Sales Audit team to come up with a solution to accommodate the new E-Commerce transactions and delivering on the requirements and the expectations of the Senior Managers and Directors.
• Involved in the implementation of Vertex Tax Engine for POS and e-commerce and replacing the Avalara Tax engine
• Worked with the offshore team of Developers for changes to POSDM and SAP to accommodate the new transaction feed for the Digital transactions.
• Worked with the Architects with the mapping of the new E-Commerce transaction feed to the existing POSDM architecture for the IDOC “CREATEMULTIPLE” and considering for the upcoming SAP CAR integration.

Sr Business Systems Analyst

Confidential, Phoenix, AZ

Responsibilities:

• Involved in analyzing the existing system for AS-IS study: Gathered functional requirements through user workshops.
• Acted as a liaison between business users and technical developers and worked closely with technical developers to meet the business needs.
• Created mock data for testing the interfaces. QA testing of data flow to SAP from OMS ( Manhattan ), WMS, Demandware and custom Oracle database and the CRM system
• Involved in the implementation of Vertex Tax Engine for POS and e-commerce and replacing the Avalara Tax engine
• Conducted workshop to gather requirements from Business Process Owners and Subject Matter Expert and understand AS-IS process, did GAP analysis, developed business process flowchart and configured the system for P2P and OTC processes of the SAP ERP system
• Performed testing of pin pads/Credit/Debit cards (EMV) while validating POS systems accordingly. Responsible for tracking and testing various payment methods like Debit Chip, credit chip, Master/visa, EMV card etc.
• Ensure clear and concise communication of Supply/Demand recommendations to all stakeholders in the supply chain.
• Designed and implemented the Ecommerce Subscription based services software Zoura and how the process flow will include the 3rd Party integration
• Created House Banks, Bank Accounts, check Lots and Void Reason Codes. Configuration of Automatic Payment for Vendors for Check Payments, ACH and Wire transfer.
• Retail banking industry experience with data flow from the POS/Online transactions to all the way to SAP and BI systems. This includes the transaction, returns, discounts, promotions, credit memo, fees, chargebacks, etc from the ecommerce system through the payment processors like Chase and First Data and Payment reconciliation in the SAP system and understanding of the accounting and EFT Card processing
• SAP FI point of contact for the Upgradation of the existing NCR POS system to the new PCMS (Flooid) POS system with changes to SAP and Payment Reconciliation process. Understanding the banking process and process flow from payment processor.
• Designed and implemented the Loyalty program with SAP integration with a 3rd party partner AIMIA and making sure the Accounting team has all the required reports so that they can defer revenue and recognize revenue.
• Created Loyalty reports like Points Earned report, Points Redeemed report and Points Expired report.
• Prepared Test Plans for Unit testing, Integration testing and end to end testing.
• Tested the Payment Process Reconciliation for all E2E/UAT testing scenarios.
• Production support for AP, AR, GL including data flow from 3 rd Party systems to SAP.
• Worked on various other systems like ALM, Service Now, qTest, JIRA and Confluence to track the progress of the project and for defect management and Visual Studio for creating mock up data for reconciliation
• Assisted in the preparation of Integration test scripts for testing the data for outbound and inbound data for POS and Digital testing
• Validated Sales Transactions on a custom Oracle Database STX by running SQL queries and in SAP for end to end testing.

Sr Business Analyst

Confidential, Issaquah, WA

Responsibilities:

• Reviewed and analyzed Business Requirements and Business Processes and mapped them with SAP.
• Regularly interacted with users to ensure proper understanding of the Business Requirements and Functional specifications.
• Developed field mapping between SAP and Legacy systems for both inbound and outbound interfaces . Inbound interfaces include bringing both Customer (AR) & Vendor (AP) invoices from Legacy systems to SAP. Outbound interfaces updates the master data from SAP to Legacy systems.
• Conducted GAP analysis , document findings, evaluated scope of studies & suggested solutions through SAP ERP system for implementation and customization.
• Analyzed and documented the Business Requirements, ensuring that the requirement statements are complete, traceable, and unambiguous and that they conform to standards and followed rational unified process RUP with agile scrum model.
• Getting a formal sign-off from the Business Users and Stakeholders for Guide-wire Claims center and policy configuration integration project dealing with PeopleSoft and Creating application Prototypes and screen mock-ups and experience in using VISIO, MS office
• Participated in requirements prioritization and acted as Project lead for 4 offshore resources.
• Established delivery milestones and worked in Agile for STX based claims transformation applications dealing with Guide wire policies and documented functional and nonfunctional requirements and have good experience with SQL Queries.
• Conducted JAD sessions involving the user community to identify, analyze and formalize requirements and establish working relationships with business functions and solution delivery teams to meet the individual needs of the business functions and worked in agile scrum model.
• Managed the development and QA resources used Visio to draw flowcharts and swim lane diagrams translating customer needs into formal business requirements and performed Guide wire configuration in Policy center apps.
• Interaction with client business users for gathering and analysis of requirements, written functional specifications.
• Involved in complete SDLC project management activities
• Overview the configuration of WBS elements, networks and various business scenarios in Project System (PS)
• Helped in Automating and streamlining the financial close process by assisting in the implementation of a 3 rd party application Blackline
• Developed test scenarios and Performed unit and integration testing
• Assisted in developing job aids, transaction aids and quick reference guides
• Developed configuration scripts.
• Production support for AP, AR, GL including data flow from Legacy to SAP
• Ensured that all Period End Closing activities assigned to the CO-PA team are completed correctly and timely.
• Assisted in the preparation of Integration test scripts for testing the data for outbound and inbound data.
• As a post implementation support personnel extended round the clock support