SUMMARY

• Overall 13 years of expertise in IT in conjunction with over 9 years of Senior Business Systems analysis and project/process management.
• I have acquired in a full gamut of testing functions and Agile/SCRUM/Waterfall approaches including Scaled Agile Framework (SAFe).
• Experienced in development and managing life cycle phases including partner collaboration and strategic planning.
• Track record of defining innovative solutions to business problems including in - depth knowledge of retail and commercial banking deposits/product. Well-versed in data analytics, tracking KPIs, process improvement, and implementation of challenging IT solutions.
• Provides debugging support; deploys test procedures, plans, scenarios, execution, defect reporting, regression testing, and automated testing. Led data acquisition and product feature teams, business process modernization, and multiple SCRUM and Kanban projects for open-source software (OSS) API enterprise framework using SAFe adoption.
• Participates in SAFe Product Owner Community of Practice forums. Excellent at driving actionable business practices and seeing the ‘big picture’ resulting in successful organizational growth, employee collaboration, positive corporate culture, and talent development.

TECHNICAL SKILLS

• Agile / SCRUM / Waterfall
• Business Requirements Definition
• User Stories
• System / Business Analysis
• Joint Application Develeopment
• DevOps Management
• Data Mining & Analytics
• Software Development Life Cycle
• Scaled Agile Framework
• Test Scenarios/Cases
• Quality Assurance
• Project Management
• Application Engineering
• Requirements Traceability Matrix (RTM)
• User Acceptance Testing
• Enterprise Implementations
• Risk Management
• KPI Dashboards & Scorecards

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Application Analyst/ Scrum Master

Responsibilities:

• Gathered and analyzed business, functional, and system requirements; implemented solutions based in interactions with cross-functional teams including subject matter experts, application architects, developers, and testers.
• Documented the commercial deposit process which comes thru saving accounts, checking accounts, money market accounts, and certificates of deposit (CDs)
• Handled the merchant services products, such as credit card processing, mobile payment solutions, gift cards, and electronic check services along with global trade services (foreign exchange, financing, letters of credit, and global payments)
• Worked in documenting Input data from loan documentation in EMBTRUST using 10 keys, Microsoft Excel and Access.
• Managed and documented the defaulter programs from the provider services area, provider relations area and upon direct provider requests along with recover money on erroneously paid by way of the Negative Balance or Offset process
• Provider proper documentation for claims which placed the provider in a Negative Balance or Offsets, or were used to retract negative balances.
• Documented application under Mainframe JCL and CA-7 / Scheduler
• Documented product strategy for AB’s Credit Cards including pricing, positioning, sales and distribution strategy and card features, primarily for CFS/NCG clients
• Identified complex client billing requirements to record setting year end collections withing departments
• Gained significant knowledge and experience in PEP+ (Electronic payment processing system) which is product of Fiserv
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• With support from the Credit Analyst, Documented the credit approval memorandums for new business for new and existing borrowers
• Ensured re-word reduction by defining complete business requirements at project initiation with focus on complete requirements management cycle, and liaison between stakeholders and project teams.
• As Scrum Master reduced costs by 40%, cycle time variation by 20+ minutes in average and defects across projects; ensured that test cases were developed and properly linked to requirements.
• Documenting/Monitoring of new revenue and full-service Treasury Management (TM) relationships with existing clients under our commercial banking segment.
• Implemented Central Issue Tracking system to monitor product quality through complete product lifecycle, including tracking issue status, solution time, and resolution.

Confidential

Senior Business Analyst/ Scrum Master

Responsibilities:

• Defined requirements and delivered solutions for finance controlling systems; deployed projects which addressed loan loss reserve funds and insurance, interest rate buy-downs, debt service reserve funds and subordinated capital structures.
• Reviewed and balanced mortgage servicer’s transaction history consisting of HUD payments, invoice payments, servicing fees, MIP, and interest rates.
• Well versed with mortgage documentation, SOR and emBTRUST in identifying and resolving issues.
• Managed and drove the approval memos with high quality risk assessment, credit structure, due diligence, and credit presentation and utilize Confidential models for borrower and facility risk ratings, as well as profitability models
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Completed recovery projects to ensure negotiated funds are obtained in their entirety and documented justifications for recovery amounts
• Determined charges for services requested, collected payments, and arranged for billing
• Worked under PEP+ customization from Fiserv for ACH payment and mainframe system's add-on modules.
• Led QA testing, prevented loss of USD 150k by identifying and fixing software defect in automated toll-collection system.
• Increased software quality, functionality, and developer productivity via transition to Test-Driven Development (TDD).
• Controlled/Documented the new products within the bank under commercial deposit accounts bundled with a commercial financing solution in order to receive competitive loan rate discounts to our customers.
• Entered, manipulated, and reported on business rules stored in commercial requirements management tools (Project Management Database, Wiki, etc.).
• Identified root cause of interoperability defect in Mortgage Control Software leading to a no-fault audit finding.
• Documented plans with business to achieve sales goals and drive fee calling strategy and cross-sell strategy to existing Treasury Management (TM) clients and new bank relationships.
• Ensured concurrent development and updating of requirements traceability documentation along with Specifications and Test Protocols; led execution of automated software test plans, cases and scripts using Selenium and TestingWhiz.
• Worked with Digital Exchange Solutions team to provide support for transition to Scaled Agile Framework® (SAFe®).
• Ensured applications provide a high quality of risk assessment, credit structure, due diligence, and credit presentation and adheres to AIRB methodology and addresses Confidential ’s profitability objectives.

Confidential

Senior Business Systems Analyst / Scrum Master

Responsibilities:

• Collaborated with business partners and development teams in creating strategic project vision and leveraging user stories to stimulate discussion.
• Monitored project status including timelines, budgeting, schedules, and issues through Jira burn-down charts displaying work to achieve sprint goals.
• Assisted in mainframe application development, maintenance and support using Cobol, CICS and DB2
• Strong expertise in retirement plan loans, tax deferred retirement accounts, money transfer systems, account reconciliation and mortgage payment
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Documented the end to end commercial deposit process requirements/enhancements (Regulated by Central Banks)towards granting loans, deposits, savings accounts and certificates of deposit to individuals and businesses.
• Showcased new features to key stakeholders and facilitated Joint Application Design approaches.
• Implemented a new consultation process to commercial deposits accounts thru a Popular Bank Cash Management and solutions to optimize business.
• Documented the vendor provided software upgrade process including mortgage loan origination system, related third party software along with validating mortgage loan customer applications
• Demonstrated proficiency of all Treasury Management (TM) solutions and their benefits to clients/prospects.
• Provided support in investigation of defects and system issues; assisted in diagnosis and resolution.
• Enforced and guided development processes, coding standards, development frameworks and methodologies.
• Emphasized strong requirements management processes including mapping Business to Functional requirements and linking to test cases.
• Monitored new Salesforce released features and functionality to provide recommendations for process
• Created Business and Functional Requirements documents such as Requirement Traceability Matrix (RTM); developed API integration and workflow management with third parties to implement partnerships with credit agencies.
• Focused on testing including plans, execution, regression testing, performance tests, and status reporting to management.