SUMMARY

• Executive - minded leader with 20+ years of extensive IT managerial service in companies of every size.
• Committed to leadership and stewardship vs. management.
• Entrepreneurial experience tempers corporate tenure with a real-world perspective.
• Passionate, personal, professional. Fostering relationships for successful engagements.
• Highly collaborative team attitude in culturally-diverse environments and offshore models.
• Leading strategic planning and road mapping at program and portfolio levels.
• Focus first on business needs, then on technological solutions. Benefits before features.
• Defines project missions, processes, policies, and procedures to meet the needs of the business.
• Driving extensive hands-on requirements documentation campaigns, including RGS and JAD efforts, to produce high grade and top-quality documentation for development and validation.
• Educating line of business constituents in software development lifecycle, and managing expectations.
• Fiscal responsibility & accountability.
• Coaching and mentoring.
• Executive decision-making.
• Highly adaptive.

TECHNICAL SKILLS

TECHNOLOGIES INVOLVED: Oracle ATG & Endeca, Magento, WebSphere, eCommerce, portals, order flows, payment gateways, messaging, registration and profiles, Bazaar Voice, Scene7, Google Analytic & Clicky, Siebel, CRM, CTI & IVR, PeopleSoft, Lotus Notes, JAVA, J2EE, JAVA Script, VB, C++, C#, .NET, HTML, ASP, VBScript, XML, Oracle, MS SQL, PHP, Ajax, Silver POP, a variety of custom in-house systems, Billing systems, OCR, Workflow, CMS, OMS, Web Analytics, Google Adsense and Adwords, affiliate advertising programs, SSL, WordPress, AS400, COBOL, BTrieve, Sybase, digital video, IOS & mobility, COTS.

TOOLS: USED: Visio, Word, Excel, PowerPoint, Lync, Outlook, MS Teams, OneNote, SharePoint, JIRA, Azure, VSTSRallyDev, BaseCamp, CaliberRM, MS Projet, Target Process, Test Director, CVS, Query Analyzer and Query Manager, WordPress, Quality Center, BugZilla, iGrafx, MS Access, FreeMind, OneNote.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Launched Ciber’s GSD Program Management Office. Worked with key N.A. and international business stakeholders to overcome resistance and drive 34 GSD initiatives to a definitive state; scheduled and led the meetings. Reported directly to upper management. Established and led the PMO’s policies and procedures; directed the Financial Analyst in order to identify savings and lock down estimates.
• Authoring Statements of Work and business offering presentations.
• Provided project guidance to the PM and delivery team on the State Of Nevada Gaming Control Board (GCB) engagement, including Agile training and coaching, establishing roadmap and project plan. Presented status and education to top client stakeholders/board members.
• Serving as Sr. Business Analyst to a large financial client; establishing documentation management standards. Creating roadmap for requirements gathering campaign.
• Aided in saving troubled project at large global investment firm. Worked closely with lean Ciber team and key client stakeholders. Identified specific issues and remediated. Locked down scope and implemented change management process which stopped client’s chronic scope creep. Instrumental in tying up loose ends and preempting client-initiated litigation. Eliminated exposure to claims of contractual breech by enhancing documentation techniques and a disciplined archival approach. Outcome included reduced risk for Ciber and improved relationship (client decided to retain key Ciber development resources).
• During prior engagement at Ciber Turned around a failing program at a major global telecom which suffered from inadequate requirements documentation. Conceived the idea and led the initiative for a collaborative requirements gathering campaign at Verizon.com headquarters in NYC: drafting, presenting and selling the plan to upper management; facilitating sessions, leading process flow documentation. Resulted with resumption and successful completion of the development work.

Confidential - Dallas, Texas

Sr. Business Analyst

Responsibilities:

• Managed the full SDLC of the virtual/offshore development model with an Agile approach.
• Built the development and SEO team.
• Set up hosting and collaboration environments.
• Led strategic planning and JAD activities to articulate the requirements.
• Established partnerships and affiliate relationships.
• Published content using WordPress as the CMS.
• Managed budget and project timelines.
• Setting up and monitoring detailed analytics.
• Digital photography and digital marketing

Confidential

Sr. Business Analyst

Responsibilities:

• Led team in defining scope and road mapping releases.
• Conducted JADs with business SMEs and clarified complex processes in detailed flow diagrams.
• Documented business rules and requirements.
• Worked closely with UX designer to design new ordering and billing flows.
• Focused on ordering and billing for wireline products (such as AVPN, MIS, BVOIP).
• Exposed the intricacies of representing network product inventory in the UI.
• Clarified the complexities of the rules and processes for adding and porting telephone numbers.