SUMMARY

• Proficient with implementing multimillion - dollar projects within the defined time/budget and scope tolerances.
• Supervised and lead substantial development and contract support operations.
• Distinguished as a proactive facilitator with strong communications and analytical skills and for ability to develop strong relationships with clients’, project/development, support and vendor teams to ensure the proper coordination of integrally related and mutually dependent activities.
• Leveraged technical, business acumen to communicate and effectively facilitate numerous project meetings with; the client, management, vendors, development team and cross-functional teams
• Managed vendor activities (Task orders, Reports, Defects) for all projects within a program portfolio.
• Identified and coordinated reconciliation efforts, to resolve process or data conflicts by gathering information from multiple sources and decomposing scattered and high-level information.
• Implemented business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations using full Project Life Cycle Management.
• Delivered comprehensive and meticulous reports for executives, government agencies and leaders to utilize for publishing content and to aid decision-making.
• Developed effective release strategies and managed successful releases by coordinating efforts across teams, prior, during and post releases.
• Mitigated risk factors through constant evaluation of previous failures (risk analysis) to implement improved processes and strategies.
• Helped implement SAFe practices.
• Key contributor to quality documentation, records retention, following PMBOK guidelines resulting in PMO compliance.
• Initiated analysis and requirement-gathering/ elicitation efforts using various methods and techniques.
• Advanced the firm-wide agile transformation by working with leadership and other Scrum masters to mentor, coach and share agile practices and tools which had proven results
• Created and encouraged the use of JIRA dashboards for team and project metrics

TECHNICAL SKILLS

• AWS, HTML, CSS, JSon, WordPress, Joomla, Laravel, PHP, Dreamweaver, SEO, MS Office, MS Access, SharePoint, XML
• JIRA, Asana, Requisite Pro, RTC, Blueprint, Clarity, FTP client, Remedy, Quality Center, Adobe suite, Adobe Analytics
• Business Objects, Web trends, Webadmin, Content Management System (CMS), SQL server
• MySQL, Oracle 11g, SnagIt, MS Visio, SAFe, Kanban

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Business Analyst

Responsibilities:

• Maintained continuous alignment of program scope with strategic business objectives while tracking progress towards milestones, to ensure timely completion of projects
• Led project team of 10 to develop a new system for distributing reports
• Implemented ETL tool and BI (Business Intelligent Tool) with Rocket Tools CRM and other multiple Data Sources
• Managed Rocket Tools CRM application configuration, testing and evaluation to ensure quality and consistency with developed Functional Requirements while also ensuring implementation of non-functional requirements
• Managed Cloud Computing configuration S3 buckets, EC2 servers, Load balancers in AWS (Amazon Web Services)
• Recognized as agile SME in the organization
• Integrated API’s with Google ad words, Facebook ads to customize the various user dashboards
• Tasked with developing framework for real-time KPI (Key Performance Indicator) analytics and robust reporting capabilities
• Involved in mobile app development and gather requirements for Simple Inspector used by real estate companies
• Managed iterations and release schedules, team capacity and resource utilization levels
• Conducted user interviews, and JAD sessions to elicit requirement, analyzed and documented business requirements
• Documented Use cases from business requirements, Created User stories, using Asana, while continuing refinement sessions with the SME’S and the development team
• Introduced standard company-wide Sales KPI’s which provided up-to-date and accurate sales pipeline and forecasting information throughout the organization, along with key insights
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieve expected benefits
• Oversaw Unit Test-Driven Development and Acceptance Test-Driven Development
• Documented, monitored all the QA, UAT defects and coordinated their resolution
• Developed the UI, layout and mocks of new additions or enhancements to the system
• Obtain quantitative and qualitative data of business processes to analyze, determine, and promote data driven decisions

Confidential, Mclean, VA

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Directed brainstorming sessions, JAD sessions, requirement reviews and system walkthroughs with stakeholders and SME’s
• Propose ideas and process improvement to improve the quality and efficiency of team and projects, using Agile/ SCRUM
• Facilitated Sprint events (Backlog Grooming, Sprint Planning, Sprint Reviews and Retrospective meetings)
• Coached the product owner in creation and maintenance of the product backlog while working with the PO to groom the backlog and plan sprints
• Track sprints, sprint backlog, burn down, issues and progress in JIRA
• Assist the team in removing impediments on a daily basis to allow for a timely and complete delivery of sprint goals and commitments
• Collaborate with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction
• Ensured that project milestones and deliverables are established and maintained
• Worked with PO and development team to gather project statuses for reports to stakeholders and share information with other project teams via scrum of scrums
• Motivate and coach the team to self-organization by facilitating continuous improvement and cross-functionality
• Implemented knowledge sharing and document/record management process’ and resources
• Recommended modifications to enhance effectiveness toward the business result or strategic intent, of the overall program
• Worked with project team to develop key performance measures, capacity standards, and benchmarks in support of program and project(s) execution
• Defined UAT criteria to test GUI and conducted UI review with UX team to, development and customer to ensure accurate implementation per stakeholder requirements and regulatory compliance
• Managed Vendor engagement as the program contact for all vendor activities, such as; task orders, SLA’s along with defining vendor reporting and development tasks
• Defined procedures for ticketing, production support and customer communication along with defining SLA’s, compliant with overall contract
• Worked with development and Business Intelligence teams to validate reports against DB (validated SQL queries) defined detailed reporting parameters for ad-hoc and reoccurring reports
• Created report templates, conducted UAT of reports and managed their reoccurring delivery (from Monster and vendors) to all stakeholders, post implementation
• Worked directly with Cloud System Administrators and project managers supporting Amazon Web Services (AWS) migration O&M cycles
• Provided reoccurring and ad-hoc Reports/ Metrics provided, consumed by the governor’s office for presentations, presidential campaign (Kasich) and marketing material by various state agencies
• Defined Change Control Process’ and process improvement process’ for internal teams and vendors while effectively minimizing and managing project risks
• Followed AGILE methodology, induced enhanced communication for quick issue resolution & minimization of change control processes & its impacts
• Obtained & recorded Business Approvals, Quality Review Approvals, and Architectural Approvals for future references & cross validations.
• Generated in-depth Root Cause Analysis reports for client/ stakeholders and Executive management notification
• Managed and approved UAT stories, documents and coordinate client UAT efforts. Ensure resolution/ customer communication for UAT reported tickets
• Facilitated successful deployments/production releases by proactively & reactively working with, development team, QA, Vendors and Client to immediately identify and resolve high priority issues
• Managed and performed smoke, integration and regression testing while continuously monitoring issues and ensuring prompt resolutions
• Conducted post release activities by reporting release status and issues, to client, vendors and management, and coordinating issue resolution post implementation