OBJECTIVE:

Looking forward to joining an organization that offers me a promising career, career growth, esteemed status, job satisfaction, respect, delight and a competitive pay.

SUMMARY:

• 14+ years of experience in the IT industry
• Expertise in EDI, Product/Application support, business analysis, Release Management, PL/SQL and VB Development, Manual and automated testing
• Rich onsite/client - facing experience
• Excellent academic record (Above 75% throughout, and Distinction in Engineering)
• Knowledge and experience in multiple domains (Retail, Services, Energy, Gaming, Publishing and Insurance)
• Professional Achievements
• Received many appreciation emails from the Employers and Clients while at offshore and onshore
• Cleared many Confidential internal Technical certifications in the Open Systems stream/technology
• Cleared many Confidential internal Domain certifications in the domains like Publishing, Energy, Quality, Gaming and Insurance
• Completed Level 1 Retail domain certification from Harman University
• Completed the foundation course in Databases for Developers from Oracle Dev Gym

SKILLS:

Operating systems: Mac, Windows, Unix, Linux

Databases: Oracle, SQL Plus, MyAccess

Tools: IBM SI, Map editor, GPM CRM, TFS, Share point, Toad, SQL server, Clear case, Clear quest, Putty, WinSCP, GAIA Console, QTP, HP ALM, Load runner

IDEs: Visual studio, TFS, PL/SQL developer, Eclipse

Languages: SQL, PL/SQL, Unix, Pro*C, Visual basic (VB), C sharp Dot net, HTML, XML

WORK HISTORY:

EDI analyst

Confidential

Responsibilities:

• Experience in creating new maps and testing existing maps with IBM Sterling B2B Map editor
• Experience in creating Confidential maps using Graphical Process Modeler and (GPM)
• Experience in working with IBM Sterling B2B Integrator for managing and executing business processes using various stencils, services and adapters like FSA, Translation, Document extraction, Assign, Invoke sup process etc.
• Good understanding of concepts like indexing, bootstrap, temporary groups/segments to match the input and output file hierarchy
• Hands on experience in handling maps of variable formats like flat, CSV, Positional, EDI, etc.
• Experience with File Transfer Protocols like FTP and SFTP, and tools like putty and WinSCP
• Exposure to various EDI document standards like X12 and EDIFACT
• Good understanding of business, functional, technical and industry standards and requirements.
• Product Support
• Providing firsthand product support for the clients who used the renowned retail application called GOLD (used to manage and optimize the retail supply chain)
• End to end analysis of the issue, which includes identifying the issue, it’s root cause, providing a quick workaround and a permanent solution
• Following the complete life cycle of receiving the ticket/case in CRM, analysis, status updates, creating defects, QC test after correction, delivery, and finally closing the case with customer’s satisfaction
• Ensuring adherence to processes throughout the case life cycle
• Contributing to knowledge base by providing documentation of every issue and its resolution
• Handling/managing a team of more than 7 people
• Coordinating the communication and bridging the gap among different teams in the project
• Providing knowledge transfer to new resources, and supporting them whenever needed
• IDEs/Tools Used: CRM, Clear quest, Putty, GAIA Console, Eclipse, PL/SQL Developer
• Business/systems analysis
• Determining operational objectives by studying business functions and gathering information
• Improving systems by studying current practices and designing the modifications.
• Recommending controls/prevention by identifying problems
• Defining project requirements by identifying project milestones, phases, and elements
• Forming the right project team with people with appropriate talent
• Monitoring the project progress by tracking activities, resolving problems, publishing progress reports and recommending needed actions
• Maintaining system protocols by writing and updating procedures
• Providing references to the users by writing and maintaining user documentation
• Maintaining customer confidence and protecting the operations by keeping information confidential
• Maintaining business and professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional meets, etc.
• Contributing to team effort by accomplishing the needed results
• IDEs/Tools Used: Share point (for document management)
• Release Management
• Production release planning, coordination and management
• Preparing the hour-by-hour release plan
• Scheduling the plan, go/no-go meetings and retrospection meetings
• Build automation and checks
• Pre and post deployment activities
• Managing production and lower environments
• Change management, tracking, and control
• Identification of non-compliance, reporting and closures
• IDEs/Tools Used: TFS (for source control and build automation), Share point (for document management)
• PL/SQL Maintenance and Development
• SQL
• Procedures, Functions and Packages
• Control Structures
• Records and Cursors
• Static and Dynamic SQL
• Triggers
• Performance Tuning
• Optimization
• Error Handling
• IDEs/Tools Used: TOAD and SQL server
• VB 6.0 Development
• Minor and Major enhancements to the legacy systems (VB Applications)
• Hot fixes and Bug fixes
• Production support and maintenance
• IDEs/Tools Used: Visual Studio Team Suite (for development), VSS and Clear case (for source control)
• Manual and automated testing
• Strong knowledge of Software Development Life Cycle (SDLC) models, Testing Methodologies and Techniques
• Experience in test execution - integration, functional, system, regression, security, compatibility, database using SQL and user acceptance testing
• Experience in developing Test Plans, Test Cases and Test Scripts using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities
• Prepared Traceability Matrix based on functional requirements and Test Cases
• Raising issues/defects and worked Dev teams to ensure closure. Conducted defect triage meetings

IDEs/Tools Used: Load runner, QTP, HP ALM, Clear quest

Confidential, Columbus, OH

EDI Analyst

Responsibilities:

• Creating maps to convert the client’s input data into desired output format, creating maps for the business process ( Confidential ) in GPM, checking in the maps into SI and creating the final Confidential and executing it.
• Making sure that the entire process of document collection and extraction are smooth.
• Troubleshooting any errors in the maps or BPs or in file transfers

IDE/Tools Used: IBM Sterling Integrator, map editor, GPM, WinSCP

Confidential

Lead Engineer in Product Support

Responsibilities:

• Client facing support for the retail application called GOLD (Global Optimization of Logistics and Distribution) used to manage and optimize the retail supply chain.
• This includes a whole case life cycle of receiving the ticket/case in CRM, analysis, status updates, creating defects, QC test after correction, delivery, closing the case for customer’s satisfaction

IDE/Tools Used: CRM, Clear quest, Putty, GAIA Console, Eclipse, PL/SQL Developer

Confidential, Seattle, WA

Release Coordinator/Release Manager, Business Analyst

Responsibilities:

• Production release planning, coordination and management
• Preparing the hour-by-hour release plan, scheduling planning, go/no-go and retrospective meetings, Build Automation and checks
• Pre-and post-deployment activities, Production and lower environment management
• Change management, tracking, and control
• Non-compliance identification, reporting and closure. Business analysis

IDE/Tools Used: TFS for source control and Share point for document management

Confidential, Houston, TX

VB and PL/SQL Developer, C Sharp Developer, Tester

Responsibilities:

• Handled from the scratch development projects and major enhancements. This involved code changes in the VB applications as well as in the PL/SQL Database, and testing.

IDE/Tools Used: Visual Studio Team Suite (for VB), SQL server (for PL/SQL) and Clear case for source control