SUMMARY

• Over 14 years of experience working as a Sr. BA Analyst/Project Lead in different domains like Insurance, Telecommunications, Banking, Retail, and Technology on Web - based, Client-Server Applications, and Mainframe.
• Worked on many E2E implementations of applications and Production Support for some of the below applications Salesforce, SF CPQ and Zuora Billing; Guidewire-PolicyCenter, BillingCenter, and ClaimCenter; Opentext-Livelink; SAP -CRM and SD.
• Certified Salesforce CPQ Specialist and Salesforce Admin and have 8+ years of experience with Guidewire Suites specialized in PC and BC.
• Strong Hands-on experience with Salesforce Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes, Security Features Profile, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.
• Worked on Salesforce CPQ for Products, Pricing Discount and Bundle Configurations
• Strong experience in Guidewire PolicyCenter and BillingCenter for Auto, Property, and Casualty Insurances on both PL&CL
• Worked Guidewire BillingCenter Process Flow, Payments, Delinquency Process, Integration, Activities, Reporting etc.
• Substantial experience in requirements gathering and creating Epic’s/User stories/Business Requirements Documents/ Functional Specifications/ Used Cases/ Business Plans/Mapping Document/Developing project plan/Resource scheduling/Risk management/ Process mapping/Data modeling and developing Test plans/Business Test Scenarios, Decomposition Chart and traceability matrix.
• Extensive experience in software development life cycle (SDLC) and product life management (PLM). Worked on various development platforms covering all phases of SDLC from business analysis to development, GAP, SWOT analysis, deployment, testing, documenting, maintaining, and user training
• Excellent experience on Personal Commercial Auto and Property Insurance’ s, Health Care, Security management, and familiar with Drug Claim Management
• Worked on multiple Online/Retail Banking, Investment Banking, Wealth Management, Payments types like ACH, Wire Transfer, Cash Managements projects
• As Project Implementation Lead/ Scrum Lead responsible for leading large, cross-organization project teams towards targeted and scheduled business outcomes that deliver on the program objectives.
• Experience in project management, creating a project schedule, budget, scope, quality, risks, change, resources, stakeholder communications using Hybrid, Agile, Iterative, Waterfall, Rapid methodologies.
• Experience and good knowledge about Oracle EPM Suite and Oracle Financials and Workday - Payroll
• Work on various Finance, Capital Planning and Accounting requirements, and good hands-on Fidelity software.

TECHNICAL SKILLS

Operating Systems: MS Windows, Apple iOS, Apple macOS, Linux

Languages: Java, VB, SQL, HTML, XML, UNIX, Perl, RUBY

Database: MS SQL Server, Oracle, DB2, Sybase, MS Accesses

Software Tools: MS Office, Google Suites, SharePoint, BMC Remedy, Cognos, MS-Visio, Lotus Notes, Web Logic, Web Portal, Informatics.

CRM/ERP: Salesforce Admin, Salesforce CPQ, Oracle Financials, SAP SD & HR & MM, Siebel

Testing Tools: ALM, QTP, Rational Robot, QA Run, Clear Quest, Load Runner

Methodologies: Agile - Certified Scrum Master, Rational Unified Process (RUP), WaterFall, Iterative.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business System Analyst

Responsibilities:

• Worked on Implementation of SF CPQ project and responsible for requirement gathering for Lead to Cash - Quote to Cash and different Types of Products like Standalone, Bundle, Options or Components, Standalone or Options, Pricing, Discounts, Quotes, Accounts, Renewals, Cancellation, Localization Multicurrency and integration with Downstream systems.
• Responsible for requirements gathering and creating E2E user stories for different Product types, Pricing and Discount, Quotes and Quote Lines, Contacts, Accounts, Leads and Opportunities.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports and Dashboards.
• Implemented Marketing and Sales processes covering Campaign, Leads, Cases, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc. and integration with Marketo.
• Analysed requirements with Architect and technical team to define product design solutions and estimated delivery timeline.
• Manage day to day project operations, project scope, tasks, timelines, and communication between business owner and development team
• Interface with all application development teams for change management, release planning and emergency maintenance services.

Confidential, Lansing, MI

Sr. BA Analyst/ Scrum Master

Responsibilities:

• Worked on E2E implementation of Guidewire PolicyCenter, BillingCenter for Property and Casualty Insurance on both PL and CL and Production Support for PolicyCenter, BillingCenter and ClaimCenter
• Worked as a lead BA on system upgrade for Workers Compensation Insurance project for Commercial Line of Business.
• Lead and coordinate the business analysis activities by conducting workshops and interviews with client’s business units and stakeholders
• Create a sprint plan defining the scope of each sprint based on the priority of the business process and team capacity/ expertise
• Manage day to day project operations, project scope, tasks, timelines, and communication between business owner and development team.
• Engaged as needed to accomplish GAP analysis, business process flows and data mapping and as a lesson learned continuous improvement in terms of requirements documentation, hand-offs, Demos, Sprint rollovers
• Maintained excellent working relationship with business, by developing an understanding of their vision and managing communication in a responsive and effective manner. Helped business and technical people in prioritizing wish list and managing the Change Requests.
• Instituted formal process for tracking action items and agreed upon changes, for future reference and inclusion in formalized contract.
• Performed in-depth analysis to resolve out-standing issues/defects - followed-up on any open items and see it through resolution
• Worked on various integration requirements for both internal and external applications using API’s
• Worked on Digital Marketing projects that include but not limited to Social Media, Assest Mangement, Prodcut Design, Customer experience, Sales apps, Product Design etc. and use tools like Adobe
• Heavily Worked on Billing User Stories Like Accounts, Policies and Producers, Billing Method, Charges, Earning, and Invoices, Payments requirements (Electronic Fund Transfer/Cheques/Credit Cards payment types), Delinquency, History, Activities and Documents Management.
• Build, Designed and customized Business and Technical design requirements to meet the business goal in implementation for PolicyCenter SPA Product Model and Functional specifications in the form of multiple user stories.
• As Scrum Master, responsible for scheduling and moderating ceremonies: stand-ups, backlog grooming, sprint planning, sprint review, and retrospectives. Also, work closely with product owners on the refining product backlog, sprint backlog, and release planning.
• Translated the product road map into manageable product features and user stories in the backlog with details and mock-ups.
• Ensured that goals, scope and product domain are understood by everyone on the Scrum team.
• Work on complex requirements and breakdown on numerous user stories to deliver on time for DEV and QA like Product Model, Rating, Underwriting Rules, Integration user stories, etc.
• Co-ordinate cross-team communications to ensure any dependencies across various streams are effectively managed and resolved promptly.
• Responsible in the development and grooming of Project Backlog Stories (Requirements) with Business stakeholders.
• Maintain user stories in Jira and track/coordinate user stories through various phases and managed SharePoint for document sharing and reviewed teams’ adherence to naming conventions, versioning and formatting guidelines and ServiceNow for ticketing.
• Understand the Overall scope of the project and identify when requirements are changing to ensure the project change management procedures are followed.
• Worked in DEVOPs environment by supporting production applications while working closely with DEV and QA
• Worked gathering requirements related to Salesforce POC project and work with Key SME’s.
• SPOC for Product support - coordinated carefully with Product Owner and other stakeholders to understand production issues, analyze the problem, and effective fast-track implementation of a corrective solution to mitigate the effect