SUMMARY

• Experience in Business Analysis, Data Analysis, Requirements Gathering, Design, Development, Quality Assurance Testing, Support & Training.
• Expert knowledge on conducting Joint Application Design sessions(JADs), interviews with Subject Matter Experts (SME) and stakeholders in analyzing business needs and eliciting requirements using various tools and techniques.
• Highly skilled on conducting personal interview and brainstorming sessions with the Product Owner and other stakeholders at all levels to gather information and develop the Business Requirements Document (BRD).
• Proficient in developing Business Process Flows, graphical depictions of Use Cases including Use Case diagrams, Activity diagrams and Process flow diagrams using MS Visio.
• Conversant in designing and defining GUI, UI/UX, User Interface Requirements Prototypes, screen mock - ups, story boards and defining elements and business rules around the same.
• Strong knowledge on the entire SDLC and its methodologies on projects involving Web based and Mobile based application with UI/UX development and enhancements, Robotic Process Automation (RPA), SAP SCM background.
• Excellent Data Analysis & Management with SQL, HTML, XML skills including Data Manipulation, processing and presenting data with interpreted information to the intended recipient in the desired informative & visual format.
• Extensive experience on performing and developing UAT, System Integration, and Regression test scripts using VSTS, HP ALM, JIRA, Service One.
• Hands-on experience supporting, automating, and optimizing mission critical deployments in AWS, leveraging configuration management, CI/CD, and DevOps processes.
• Proven track record of working on a variety of enterprise applications and problems with deep understanding of SCRUM, Agile, Waterfall methodologies.
• Sound knowledge of concepts like SWOT, GAP Analysis and Impact Analysis.
• Excellent client interfacing skills with enhanced experience in directly interacting with business users across globe and IT users from Client side.
• Excellent communication skills and able to handle communications on multiple functional departments and maintain information flow throughout all project levels.

TECHNICAL SKILLS

Operating systems: Mac OS, Windows

MS Office suite: MS Excel, Word, PowerPoint, Outlook, OneNoteMS Project, MS Access, MS SharePoint, MS Visio.

Project Methodologies: SDLC, Waterfall, Agile, HP ALM, VersionOne, Jira, ServiceNow

Reporting Tools: SQL Server Reporting Services (SSRS), Power BI, Tableau 9.x, Blueprism (RPA), IBM Cognos.

DBMS, Warehouse Tools: Oracle, SQL, MS Access, Informatica PowerCenter, SQL Server Integration Services (SSIS)

ERP, SCM: SAP ECC and SAP APO-DP, SNP, GATP, Concur

Languages: C++, HTML, SQL, R Studio, Visual Basic.

PROFESSIONAL EXPERIENCE

Technical Business analyst and Data analyst

Confidential

Responsibilities:

• Work closely with the Product Managers and other stakeholders to understand the Product Vision and Roadmap with the effort of prioritizing the Product Backlog collaborating with the Scrum Team.
• Responsible for SAP-APO SNP and GATP related developments and enhancements in Waterfall and Agile model.
• Actively involved in implementation of APO Supply Network planning solution for Keurig’s USA plants for their Coffee Brewers and KCUP-Coffee cup business group (SNP Project implementation).
• After successful implementation of this solution, participated on project for extending SNP solution for Keurig’s Canada and Singapore Plants for Brewers and KCUP business (Project: SNP Canada implementation).
• Worked in enhancement of Amazon Marketplace project for Sales and Distribution team.
• Conduct and facilitate requirements workshops to involve and encourage stakeholders from various disciplines to brainstorm, identify and elicit requirements for any undefined business needs.
• Involve in BRD creation, Analysis, Design, Construction, SIT & UAT Phases of the SNP.
• Involve in developing various Functional design documents, constructing, testing & migrating it to Production.
• Serve as Subject Matter Expert(SME) and sole Point of Contact for Training and Development team for assisting in preparation of Training Manuals, Presentation and demo for Sales, Marketing personnel, clients, end-users.
• Work closely with the Governance and Legal team to gather requirements on IT security and legal guidelines for Marketing Hub to ensure that the application is not vulnerable to any security threats and risk-free.
• Worked on creating and defining GUI, UI/UX, screen mock-ups, demonstrate to user and technical team on requirement, story boards and defining elements and business rules.
• Involve in Agile methodology for development, attend daily scrum calls, story creating sessions, sizing sessions.
• Use JIRA for managing product backlog, create user stories, schedule tasks, test cases, test scripts etc.
• Partner with the Scrum Master for leveraging Agile, Scrum, Kanban methodologies to support all phases of Software Development right from inception to completion.
• Identify, analyze, and interpret trends or patterns in complex data sets. Analyze results using statistical techniques and provide ongoing reports.
• Acquire data from primary or secondary data sources and preserve the data integrity of these sources.
• During construction phase involving in various construction related activities like Creating Planning Areas, Planning Books, Selection ID’S, Macros, Master data selections for the Heuristic profiles, Variants etc.
• Responsible for designing and configuration in Heuristics, deployment and TLB runs in APO, MRP, MPS run, Capacity planning in ECC, BOP, product allocation, product substitution, ATP check, sales order confirmation etc.
• Manage and monitor process chains, CIF related activities on daily basis.
• Coordinate ServiceNow incident tickets raised by client and ensure the defects are resolved.
• Work with business intelligence(SAP BI) team to incorporate any changes that they need in the delivered files.
• Actively engage in disaster recovery whenever high severity issues reported impacting business continuation.
• Perform UAT (User-Acceptance Testing) and Performance Testing during every Build and Prod releases.
• Configuration of B2B, B2C, R2C orders, Stock transfer orders, order and delivery types, sales order and delivery processing, shipment, invoice, intercompany business, return order processing etc.,
• Scope of work with other downstream ECC module and teams like SD, MM, WM, FICO, PP etc.
• Analyze business process to identify and document gaps and pain points to streamline existing processes
• Training and knowledge transfer of the system development and enhancements to planners and business users for effectively managing their day to day activities.

Environment: SAP ERP, APO-SNP, GATP, Solution manager, Oracle Demantra, SQL, Blueprism, Informatica, Jira, Confluence, Service Now, Remedy.

Technical Business analyst

Confidential, Pleasanton, CA

Responsibilities:

• Responsible for redesigning existing SAP APO solution of Confidential and resolving critical issues for GLAD and BRITA business groups.
• Lead workshops for Gap Analysis, Requirement gathering, Function Specification, Design and Build for GLAD, BRITA, LITTER, BURT’s business group.
• Involved in designing E2E SNP Heuristics, Deployment Heuristics & TLB.
• Involved in Development of e-Commerce project for the client through Amazon as front end partner and Jagged-Peak as integration partner.
• Assisted in development, enhancement and maintenance of new APIs for integration with client’s ecommerce websites.
• Prepared sample code and applications for displaying various outcomes of API applications.
• Supported technical teams in community discussions for educating members on API applications functionalities
• Co-ordinate and work with technical team on designing UI-User interface, give demo to user with custom designing for acceptance and proceed with development.
• Responsible for Validating/Testing and Supporting their Functionality, Master Data, Integrations, etc. in co-ordination with MM, SD, OTC team members.
• Summarize, group, and visualize data sets and information for management and executive review.
• Provide Sprint Goal and tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage.
• Maintain and prioritize the Product Backlog using Visual Studio Team Services (VSTS) by organizing the hierarchy in an Epic Feature Story Task format.
• Develop BPMN diagrams, Story Maps and Process flow diagrams, and presented them to the Stakeholders and the Scrum team for review and feedback.
• Lead and facilitate Scrum ceremonies, Daily Scrum, User stories, Story Refinement, Story Estimation, Sprint Planning, Velocity and Capacity calculations, Sprint Review and Sprint Retrospective.
• Handled designing and configuring Heuristics, deployment and TLB runs in APO, MRP, MPS run, Capacity planning in ECC, BOP run.
• Actively worked on developing and modifying Sharepoint user privileges as directed and in compliance with all standard operating procedures.
• Plan design Microsoft SharePoint environments, Configure of Microsoft Office SharePoint.
• Create modify and delete Sharepoint accounts as directed in compliance with standard operating procedures.
• Handled enhancements related to implementation of dashboards, data visualizations, analytics using Tableau desktop and Server.
• Design, develop, test and support Tableau functional reports based on user requirements.
• Version-one is the tool used for working in Agile model.
• Involved in designing new macros, editing and fixing issues with existing macros.
• Work with BW objects like Info Cubes, Process Chains, Reports.
• Include additional functionalities and modify existing Process chains according to requirement for VMI project.
• Perform cutover activities, drive the team with Go-Live cutover activities and Post Go-Live Stabilization.
• Very well versed with the Severities, SLA’s& other critical procedures.
• Actively engage in disaster recovery whenever high severity issues reported impacting business continuation.
• Co-ordination with Basis, Security and Support team for solving issues.
• Preparation of Solution Document and Functional Specification document relevant to the project.
• Involved in preparation of test cases, test scripts, executed using Hp ALM in SIT and UAT testing phases.

Environment: Agile Scrum, JIRA, SAP ECC, APO-DP, SNP, Tableau, Sharepoint, Service Now.

Technical Business analyst

Confidential

Responsibilities:

• Worked with team of professionals and developed Android and IOS application for Mobile payment echo systems, using Android Studio, Java 7.x programming, Android SDK7.x and Android payment API's.
• Manage small development projects for client API offerings and customizations.
• Interact with Business Owners, Delivery Managers, Application Developers, Testers and other IT staff to ensure successful teamwork and high quality solutions in the development and delivery of new applications.
• Interface with business users to identify Business Objectives, Stakeholder Needs, Decision Framework, Solution Scope, Stakeholder Expectations and Critical Success Factors.
• Perform GAP and Risk analysis of existing system and evaluate benefits of new system.
• Utilize Agile Methodology to configure and develop process, standards, and procedures.
• Produce the visual models for the application to create Use Cases, Use Case Diagrams, and Sequence Diagram.
• Used JIRA for managing product backlog, create user stories, schedule tasks.
• Create confluence pages and integrate JIRA projects with them.
• Participate in developing strategies to improve API development life cycle and governance processes.
• Support the development of virtualized APIs by creating sample API request/response messages.
• Involved in creation of RPA (Robotic Process Automation) structure, design and development of RPA solutions to accelerate Business process.
• Experienced in Developing Power BI Reports and Dashboards from multiple data sources using Data Blending and managed Database Views available to all BI and DW applications.
• Engaged in creation of End to End automation solutions for clients as per requirement including feasibility study, design, development, testing and deployment of automation.
• Develop weekly status report of the project which includes overall completion status of project, problems that were encountered, issues that need to be addressed, accomplishments during the period and the activities to be accomplished during the next reporting period.
• Perform manual testing, Automation testing and Functional testing of Android and IOS Applications.
• Carry out UAT testing for every version before the software entered production phase.
• Perform multiple tasks concurrently and remained flexible to new assignments and tools.
• Document and resolve issues in timely manner and help team to meet deadlines.
• Establish and manage strong client relationships at all levels within the organization.

Environment: MS Project, Visio, Azure, Devops, Power BI, Android Studio, Agile Scrum, JIRA, Java, Selenium Web Driver, Eclipse.

Business Risk analyst and Data analyst

Confidential

Responsibilities:

• Performing business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs to align them with the project roadmap.
• Provided analytical support in the design, development and implementation of project.
• Responsible for writing user stories and maintaining product backlog.
• Contributed in process development, issue solving process, and creation of the process flow documents and diagrams.
• Involved in fine tuning the algorithm for loan origination system (LOS) with automated approval based on inputs fed into the system along with other financial parameters, delinquency data etc.
• Conducted requirement gathering sessions with management, vendors, users and other stakeholders for open and pending issues.
• Worked closely with the Data Platforms team, Data Science team and other Technology Group teams to build powerful, visual reports/dashboards leveraging machine learning models, relational & OLAP datasources.
• Performed various data analytics in SQL, Power BI or MS Excel using statistical models.
• Performed market and competition research, evaluation and statistical analysis supports management decisions.
• Project management, preparation and implementation, training to stakeholders.
• Created use case diagrams, activity diagrams and sequence diagrams using MS Visio 2010.
• Liaison with the ETL design team to ensure a solution that meets the business requirements.
• Created financial models to analyze current standing, evaluate buying decisions and project execution.
• Produced the visual models for the application to create State Chart, Use Cases, Use Case Diagrams, Sequence Diagrams, and Activity Diagrams.
• Received Award from Managing Director for Best Performer for the year 2015.

Environment: Agile Scrum Methodology, Waterfall, SQL, Oracle, Informatica 9.x, MS Project, MS Visio, MS Office Suite