SUMMARY

• Motivated and accomplished technology professional offering 13+ years of expertise developing technology solutions, managing multi - million-dollar project plans, documentation, and implementation.
• Consistently providing end-results that deliver increased efficiencies and profitable growth for companies and clients.
• Well-versed in product strategy and planning, enterprise systems integration, go-to-market and skilled in business technology requirements.
• Adept at leading teams and comfortable interacting with individuals at all levels, including C-level executives.
• Adapts freely to diverse situations and changing demands in fast-paced environments.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Organized and facilitated daily stand-up meetings, sprint planning, backlog refinement, sprint retrospectives, Program increment planning, Scrum of Scrum, demos, and any other Agile ceremonies.
• Ensure dev team is working efficiently towards Sprint goals, and refinement of product backlog.
• Ensure the dev teams is practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Ensure cross functional coordination (analysts, developers and testers) is occurring early and often.
• Worked collaboratively with Business and IT partner teams to support application development and delivery.
• Created and maintained CR, relentless follow up to get CR approved. Ensure deployment checklist is followed.
• Facilitated RCA meetings for deployment broken features in Prod.
• Coordinated dev team and application support team is in sync, aware and trained on supporting new features deployed to Prod.
• Asks difficult questions, removes impediments, and makes issues and problems visible. Escalates as necessary.
• Collaborated with other project teams to support set-up, management and closure of the data management aspects of the project, which guaranteed consistent, cohesive data handling.
• Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.
• Demonstrates awareness of Agile technology practices (e.g., Test Driven Development, Continuous Integration).
• Expert in using Jira5 i.e. using from +5 years, running queries, creating dashboards and Jira Align boards to provide visibility to status, metrics, predictability, impediments, and dependencies. Efficient in using easy retro tools.
• Evaluated gitlab tool, help teams set up Gitlab moved stories, tasks and other information from JIRA to Gitlab.
• Coaches the development team and stakeholders on how to use SAFe practices at a pace comfortable for the team and organization.
• Recommends improvements and assists in changes to best practices to help the team achieve higher levels of agile maturity.
• Helps teams self-organize and self-manage.
• Salesforce Admin - Handle all basic administrative functions such as user account maintenance, reports, dashboards, workflows and other routine tasks.
• Completed regular internal audits in Salesforce and prepare for upgrades.
• Coordinated the evaluation, scope and completion of new development requests in Salesforce.
• Assist in training of new users, act as liaison between users, vendors and the application team.
• Proficient in using MS-Excel, Visio, Axure RP and draw.io.

Business Analyst

Confidential

Responsibilities:

• Lead 9-person team on 10-month implementation of Work order management system in Salesforce - Service Cloud; over 5000 users, 2M EDI transactions/month.
• Conducted story mapping sessions with business and technology team and broken business processes, documented gaps, gathered requirements.
• Executed an assessment and system integration of Corrigo legacy app. Conducted a business impact analysis to understand potential impacts on systems and business processes.
• Created strategic long term plans, estimated timelines, defined product roadmap, and KPI’s enabling stockholders to hit their specific goals.
• Conducted research across Franchisee network to improve users experience, reduce number of clicks and data import export functions.
• In an Agile implementation, owned sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other agile ceremonies.
• Guided teams in making appropriate commitments through story selection, sizing and task definition. Worked with the technical teams to identify cross-team dependencies and manage inter-team tasks and solve team impediments. Closely worked with Product Manager to break down Epics into stories.
• Tracked and managed communication of agile metrics like team velocity, burn down and sprint tracking to stakeholders. Used JIRA and Gitlab extensively.
• Elicited business requirements through detailed interviews and converted into system requirements through JAD sessions and facilitated workshops with Business and Technical stakeholders.
• Adept at defining project plan with milestones and creating Business Requirement Document (BRD), Systems/Functional Requirement Document (SRS), Use Cases, User Stories and Traceability Matrix.
• Reviewed test plans, test cases and test scripts, and facilitated the user acceptance testing (UAT).
• Wrote and executed test scripts both manual and automated on Salesforce platform.
• Data Analysis, data integration and data migration:
• Executed test scripts for RESTful Web API testing using Postman tool.
• Prepared manual test cases and execute those on mobile devices to test Digital Wallet.
• Created and managed online help document for Admin Console application.
• Created product demo recording and present those to stakeholders, end users and other teams.
• Conducted end user training session on Admin Console.
• Created and managed sharepoint sites to organize project data.

Business Analyst, QA

Confidential

Responsibilities:

• Maintained requirements baseline, the Requirement Traceability Matrix (RTM), and managed all proposed changes to project requirements
• Understanding processes, policies, procedures and legacy application for current state analysis.
• Interacted with 25+ internal clients for their integration with the said system
• Created Business requirements and Software Requirement Specification using Caliber Author.
• Participate in reviews and inspections of requirements documents; responsible for ensuring that requirements are complete and appropriately documented, reviewed and approved.
• Track requirements status and change activity throughout the project life cycle. Responsible for reviewing all requirements Change Requests to ensure they are well-defined and properly-traced, and for assessing the impact before making approval recommendations; In corporate approved requirements changes into project baselines in accordance with the controls established in the Configuration and Data Management Plan
• Analyzed and identified new web services to be written.
• Developed wireframes in IRise tools.
• Providing walkthrough to development team to help them understand requirements, database mapping and Customs forms mapping.
• Worked closely with QC team to create test documents to ensure apt coverage to deliver quality products.
• Perform UAT and used HP Quality Center test tracking and validating defects. Successfully completed UAT for EMEA regions
• Performed numerous analyses to expose and resolve informal/unapproved changes introduced in the DTS baselines impacting the development effort.
• Worked extensively in migrating data (tax forms, letters and images) from legacy application.
• Mentoring and guiding a team of 4 offshore BSA’s
• Conduct weekly onsite and bi-weekly onsite-offshore team meetings to keep team members abreast of changes in system specific to region.
• Received appreciation from client for designing flows which makes easier in entering complex customs calculation.
• Successfully conducted 7 Domain Training sessions for new joiners.
• Created Use cases pertaining to region UK, Germany and Canada.
• Worked on interface protocol messaging between WMS and WCS.