SUMMARY

• 9+ years of progressive Business System Analyst (BSA) experience configuring, analyzing and implementing software solutions; both On - Premise (Oracle, Peoplesoft, SAP) and Cloud (Salesforce, Workday, SuccessFactors in domains like banking, telecom, healthcare and retail.
• Experienced Documentation Specialist with a comprehensive understanding of Analytic Software to provide suggestions to senior stakeholders ranging from Department Executives, to: Developers, QA Analysts and Project Managers.
• Documented results in improving processes to enhance efficiency and reliability during system upgrades and migrations; exhibiting a knack to quickly adapt to new technologies, systems and challenges to exceed business objectives.
• Excellent Knowledge of GAP Analysis, SDLC, RUP, SWOT, Cost/Benefit and Development Methodologies like Waterfall and Agile Methodologies.
• Experience in writing and executing UAT Tests.
• Possess good functional knowledge in Telecom, Mobile and Web Applications.
• Experience in update and circulate change requests, prioritize issues, identify open issues and weekly status reports.
• Extensive experience in Load, Stress, Functional, Regression, Performance, UAT and Black Box Testing. Also experienced in e-commerce testing.
• Expert in Logging / tracking defects and measuring testing efforts and results.
• Excellent writing skills in preparing business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), functional specifications and defining project plans
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks.
• Used ROBOT Framework to automate web application testing and the WebDriver API, to develop test scripts to interact with page and application elements.
• Used Postman for all API and backend testing.
• Reliable, dependable and aware of duties/responsibilities in all circumstances.
• Efficient and versatile team player with a positive approach to all tasks.
• Quick learner, self-motivated, great communicator with good work ethics and a strong team player.
• Review & approve other documentation generated by the Quality Control laboratory including SOPs (Standard Operating Procedures), new & changed analytical methods, training & qualification procedures.
• SAP Fi/Co Manual testing.

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential

Responsibilities:

• Created, Planned and reviewed the User stories in Salesforce/VSTS/Azure DevOps.
• Upgraded clients Salesforce Org with SOA Integrations.
• Forecasted financial position for orgs in Salesforce Opportunity Management, Forecasting and Analytics.
• Exported bugs and User stories from Salesforce to do Triage meetings with tech team.
• Prepared and involved in planning to ensure proper capture of various Test Scenarios.
• Prepared test reports of executed test cases to compare expected results with actual results.
• Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships and allow for maximizing software reuse.
• Documented User Requirements with MS Word as the editing tool and HP ALM to develop the use cases.
• Authored design documentations: traceability matrices (RTM) functional specs and complex process and data flow diagrams using VISIO.
• Facilitated JAD sessions between the business users and analytics tool vendors to understand the Business requirement documents.
• Acted as the primary liaison between Business and IT Development teams.
• Conducted detailed and comprehensive business analysis by working with the client, IT staff, supervisors, and end-users, to identify system and operational requirements and improvements in agile environment.
• Prepared reviewed and analyzed the Business Requirements documents, Functional Specification document of the core application and developed User stories.
• Understanding of the Commercial Lending process. Knowledge of Syndication, Participation, Loan Trading, and Multi-Currency lending
• Performed Integration, Functional and User Acceptance Testing (UAT).
• Participated in all phases of the SDLC.
• Understood the AS IS system and developed the TO BE system concept and also prepared the System Process Maps.
• Used SQL Queries to validate Database entries.
• Used Postman for all API and backend testing.
• Used PowerShell to automate the administration of the Windows operating system and applications that run on Windows
• Coordinated and interacted with the development team to ensure quick resolution of logged defects.
• Performed Smoke, Performance, Integration, Stress, Load and UAT Testing.
• Developed and executed various manual testing scenarios on A Real Time Payment Processing Application.
• Performed Test Data Management to ensure all test databases and test environments contains all the data needed for testing.
• Used JIRA Confluence defect Tracking and Traceability.
• Participated in weekly status meetings and Bug review meetings with the Developers, PM, and BA
• Worked on multiple projects by ensuring to meet deadlines for ongoing project.

Environment: VSTS, Windows XP, SQL, PL/SQL, KATALON, Selenium, Robot Framework, Python, Postman, JIRA Confluence, MS Office.

Business System Analyst

Confidential

Responsibilities:

• Involved in scope analysis, stakeholder analysis as a part of preparation for requirements gathering
• Gathered requirements through joint application development with focus groups and storyboarding
• Analyzed and documented differences between as-is and to-be models
• Helped project manager in feasibility analysis, business case and cost benefit analysis
• Responsible to get the Business and Development teams to agree on the requirements stated in the Business Requirements Document.
• Worked with UI team to create report mock-ups of new reports required by Business team and seek approval from both the Business and Development team for the reports.
• Created use cases to help identify complex situations to help in creation of test cases. Discussed and explained the use cases with the testing team.
• Documented requirements through Business Requirements Document (BRD) and use cases
• Worked on process modeling and data modeling using UML and MS Visio
• Facilitated and conducted requirements walkthrough sessions
• Participated in weekly status meetings and Bug review meetings with the Developers, PM, and BA
• Worked on multiple projects by ensuring to meet deadlines for ongoing project.
• Attended weekly meetings to keep track of bugs encountered during all phases of testing. Identified tracked and resolved defects using HP Quality Center (ALM) and for creating test plans, executing created tests using test lab and to log and close defects.
• Performed Business Functional Tests at various stages of STLC such as Functional, Integration, Interface, System, UAT and Regression Testing.

Environment: HP ALM, Windows XP, SQL, PL/SQL, Visio, JIRA Confluence, MS Office.