PROFESSIONAL SUMMARY:

• Confidential is a Business/Systems Analyst with more than twelve (12) years of professional experience in system design and software quality assurance in multiple domains.
• He has extensive experience in all phases of the Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC), and methodologies including Agile, Iterative, and waterfall.
• Confidential has conducted Joint Application Discussions (JAD), Requirement Workshops, Brainstorming Sessions, User Acceptance Testing (UAT) and Interviews.
• Confidential has over eight (8) years of experience collaborating with business partners and cross functional teams, solid experience in Incident/Problem/Change management processes with a solid understanding of L1, L2, and L3 protocols, and has guided development teams to break down large and complex user stories into simplified versions for execution.
• He is well versed in preparing Business Requirement Documents (BRD), Functional Specification Documents (FSD), Traceability Matrix, Data Dictionary, GAP and Data Analysis, Business Flow, and Use Case Diagrams.
• Additionally, his experience also includes developing, executing, and maintaining Use Cases, Test Plans, Test Scenarios, Test Case Specifications, and Test Scripts, as well as extensive SQL query writing and database experience. Confidential has solid team leading abilities and excellent communication, inter - personal, and presentation skills.

TECHNOLOGIES:

Databases: Microsoft SQL Server Management Studio, Oracle, MS Access, Sybase, DB2

Languages: VB, .NET, SQL/PLSQL, HTML, C, C++, ASPX

Middleware: Tibco, XML, Web services

Major Tools: OFAC Accuity, Oracle AR, Intellimatch, Oracle BRM, Kenan FX, Wallsoft, Symex, TOAD, SQL Developer, MS Office Suite, Putty, XML Spy, Pega, SVN Tortoise, Peoplesoft, OneSumX, Business Object X1 R2, Data Stage, ESS Base, Tableau

Testing Tools: SOAP UI, Postman, WCF Test Client, Ranorex, UI Path

Methodologies: SDLC, Waterfall, Iterative, Agile Scrum, Kanban, Safe Agile

Project Management Tools: IBM RTC, ITSM, JIRA, HP ALM

Business Modelling Tools: MS-Visio, UML, Rational Rose, Erwin, Lucid Chart

Defect Tracking Tools: JIRA, HP Quality Center (QC), Ascent Cherwell, Clarify CRM, BMC Remedy, Clear Quest, HPSM

Knowledge Management Tools: Enterprise Wiki, Confluence

EXPERIENCE:

Confidential

IT Lead Systems Analyst

Responsibilities:

• Served as a subject matter expert and provided functional guidance to development teams on Financial Accounting and External Reporting domains.
• Liaised with business stakeholders and technology teams and articulated the requirements for Bank Call, FRY-9C, STAT and Pillar 3 reporting needs.
• Participated in planning, research analysis, development and implementation of new and modifications to existing applications/processes to provide new or improved capabilities, products, and/or services.
• Performed GAP analysis between goals and existing procedures, designed process and system improvements.
• Researched and reverse engineered the manually prepared As-Is External Reporting UDAs (User Developed Applications) and determined the To-Be state for all the statements/schedules filed to Banks and Federal Reserve System.
• Analyzed and documented the data/information flow to the granular level, providing the input to the application developers and automation teams.
• Identified solutions for complex B2B requirements regarding the open trades and loans maintained in Compass Analytics, Citi, MIAC, Nationstar and Trade Web Systems.
• Identified core source systems and worked on solutions to automate UDAs including the re-mapping of source fields/tables and validating the results in non-prod and prod environments.
• Followed SAFe (Scaled Agile Framework) methodology throughout the whole span of requirements gathering, solution design and implementation.
• Established the relationship between the pertinent data and business processes and prepared source to target data mappings for manual UDA replacement processes.
• Reviewed COBIT compliance requirements for OneSumX reporting data automation solutions.
• Analyzed and documented the business process models and procedures.
• Created Functional specifications, user stories and acceptance criteria for the requirements baselined.
• Documented the in-scope and out-of-scope requirements for UDA automation process.
• Validated the incoming date to Financial Information Hub from internal/external systems using SQL developer and ensured that the results are matching with Peoplesoft ledgers.
• Acted as a bridge between the client and the technical teams in breaking up the data requirements to functional and information technology requirements that can be easily understood by the different stakeholders.
• Worked with the project management and architects on identifying the optimal development and testing tools required to automate the manual UDAs.
• Participated in solution design and facilitated the technical architects to understand the business requirements.
• Prepared the process flow diagrams and data lineage mapping artifacts for the data transformation needs.
• Conducted JADs, RAC sessions, UAT walkthroughs and Product demos for each sprint.
• Worked with stakeholders to translate features and functions into digestible items using the tools like IBM Rational Team Concert and JIRA.
• Developed strategic roadmaps and maintained the backlogs in JIRA.
• Participated in program increment planning, project review meetings and design related calls.
• Guided the QA team in Test strategy and test scenarios documentation.
• Worked with Business teams in preparing the use cases and user acceptance test cases.

Confidential

Business Analyst & Test Lead

Responsibilities:

• Followed Agile process, participating in Business Analysis activities like requirement gathering, understanding documenting and translating the business processes.
• Worked with business in translating the epics/high level requirements into actionable and groomed user stories that’s easily understandable by developers and testers.
• Participated in daily scrum calls, sprint planning, grooming sessions, and retrospective meetings.
• Prepared test plans, test design specifications, defined test scenarios, test case specifications, developed and maintained test scripts.
• Performed research and/or analysis with the assigned projects, worked with cross functional teams in preparing the detailed requirements, technical responses, and cost estimates in response to Requests for Proposal (RFPs).
• Worked with the product owners, subject matter experts and vendors at the client locations in obtaining the requirements through JAD's, workshops, interviews and brainstorming sessions.
• Guided the development teams to break down large and complex user stories into simplified versions for execution.
• Advised business users and other stakeholders on options, risks and costs, recommended business priorities, and documented and assessed business requirements to service operation.
• Performed Gap Analysis between goals and existing procedures, designing process and system improvements.
• Documented, coached and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.
• Maintained product backlogs with user stories or epics in Jira.
• Conducted application demo to business and other stakeholders.
• Identified end-to-end business test scenarios and worked on all phases of STLC.
• Prepared daily status reports and weekly status reports.
• Coordinated with offshore and onsite functional team for test defects.
• Coordinated project initiatives with software developers, stakeholders, project managers and software testers.
• Resolved team issues and escalated any major issues to management.
• Worked with scrum team in translating the epics/high level requirements into actionable and groomed user stories.
• Monitored test execution and defect dashboards.
• Participated in Business Analysis activities including requirement gathering, understanding documenting, and translating the business processes.
• Performed UAT along with Business and captured defects in JIRA.

Confidential

Business Analyst

Responsibilities:

• Worked on end-to-end life cycle of iPortal 1.5 application in Agile with extensive experience in documentation of business requirements and system functional specifications, including impact assessment.
• Performed Gap analysis between goals and existing procedures and designed process and system improvements.
• Captured requirements in the form of user stories and assisted developers/testers in understanding the same.
• Performed research and/or analysis with the assigned projects, working with cross-functional teams in preparing the detailed requirements, technical responses, and cost estimates in response to Requests for Proposal (RFPs).
• Worked with the Product Owners, Subject Matter Experts and vendors at the client locations in obtaining the requirements through JAD's, workshops, interviews and brainstorming sessions.
• Involved in testing activities and raise bugs in Jira.
• Responsible for maintaining Product/Sprint Backlogs.
• Participated in project review meetings, requirement elicitation discussions, and design related calls with developers and testers.

Confidential

Business Analyst & Track Lead

Responsibilities:

• Reviewed the tickets on daily basis ensuring that all were on track and handled by the team members efficiently.
• Distributed the workload between the team members evenly ensuring the tickets are not stuck in a queue for a long time.
• Worked with the subject matter experts at the client locations in obtaining the application/support knowledge.
• Prepared weekly status report showcasing the major highlights, day to day activities of the entire team, and the priorities for the present and future week.
• Performed trend analysis on the applications ticket volume to identify the critical applications.
• Prepared and conducted huddle meeting with the team to discuss their current priorities, workload, high critical tickets, escalated issues, upcoming releases, and the progress of application knowledge sharing among the team members.
• Monitored the incident/request queue and made sure tickets were acknowledged on time within the SLA and timely response was provided to the customers/Business.
• Prepared weekly, monthly and adhoc reports as and when requested by the business users.

Confidential

Vertical Lead

Responsibilities:

• First point of contact to clients for both Consumer and Commercial line of businesses.
• Provided support for core products from eBao (CLP & Transact) and various other P & C applications along with the products for re-insurance and co-insurance.
• Performed research, analysis, testing and documentation of company’s property and casualty insurance applications.
• Sent out the notification to all the business stakeholders at times of system failures (P1/P2, S1/S2).
• Investigated and analyzed application support incidents through to root cause and fix.
• Performed research and/or analysis with the assigned projects, working with cross functional teams in preparing the detailed requirements, technical responses, and cost estimates in response to Requests for Proposal (RFPs).
• Monitored services and responded to alerts raised by customers and monitoring systems.
• Ensured the availability and performance of the various consumer/commercial applications.
• Coordinated with all stakeholders during code releases, data patches, and configuration changes to all the consumer/commercial applications
• Diagnosed the issues and provided resolution for High/Medium/Low severity issues ensuring that the application was up and running before target SLA’s.
• Investigated and provided solutions to issues raised by different departments (Service Desk, Contact Center, Traders/Agents, Country IT, Infra, Users, and Regional IT).
• Maintained working knowledge of all systems and applications to facilitate troubleshooting and repairs
• Documented business requirements and system functional specifications, including impact assessment and user guidance documents.
• Trained offshore colleagues on the application systems

Confidential

Business Analyst

Responsibilities:

• Experienced in all phases of the Agile Software Development Cycle including requirements gathering, sprint planning, design, development, test and evaluation.
• Worked on 4 weeks sprint, ensuring that the product is delivered on time and conduct retrospective meeting at the end of the sprint to discuss on the improvement.
• Conducted JAD sessions, performed Gap analysis between goals and existing procedures, and designed process and system improvements to increase productivity and reduce cost.
• Analyzed the business processes, procedures, and organization structure to identify problems and determine solutions.
• Participated in project review meetings, requirement elicitation discussions, design related calls with developers, UAT walkthroughs, and more.
• Documented user guides and product functionalities.
• Investigated operational needs, problems, opportunities, and contribute to recommended improvements in components of the business process or solution.
• Assisted in UAT and defect logging
• Helped in replicating the reported issues in lower environments for the fix from developers.
• Acted as bridge between business stakeholders, developers and testers.

Confidential

Lead Engineer

Responsibilities:

• Worked on Billing and Payment products, a reward management system having more than 45k+ rules incorporated with multiple upstream & downstream systems.
• Investigated on the bugs reported by replicating them in lower environments for the developers to act upon.
• Modified scripts using SQL and PLSQL to generate various kind of reports as per the needs of the business users.
• Involved in bug identification and provided temporary solution/workaround to manage the system running until a fix was provided.
• Analyzed and worked on high/low severity issues based on the business impact. Ensured that the system was up and running not breaching the SLA’s.
• Coordinated with E2E Test team and development team for new releases and the interface teams during deployments.
• Provided technical support for business users and end-to-end support for the adder application.
• Worked on continuous service improvement plans by identifying the problematic areas and getting the fixes tested.
• Subject matter expert for mobile plans and first point of contact for all mobile related issues reported.
• Documented user guides, runbook and complete for the applications handled.

Confidential

Business Analyst

Responsibilities:

• First point of contact for the company’s remittance and Forex business in United Kingdom.
• Identified and assessed the target market, developed new business relationships with prospective clients, and generated and negotiated contracts.
• Performed whole trade currency buying/selling with banks (local and international) including RBS, RZB, and SCB.
• Created and accountable for all client proposals, contracts and documentation while adhering to the protocols of the company
• Actively managed remittance for clients complying with regulations set by the FSA and HMRC.
• Prepared daily and monthly reports as requested by the higher management team for the future development of the company.
• Implemented financial strategies to increase the projected quarterly cost savings of the new branch by 10%
• Responsible for compliance including KYC, due diligence, setting out compliance policies and filing suspicious transaction reports.
• Trained staffs on the anti-money laundering regulations set out by FSA & HMRC.