Senior Analyst Resume

OBJECTIVE:

Results - driven confident professional powered with strong IT, communication and management skills, eager to learn and work for a successful organization.

SUMMARY:

More than 2 years of experience in the IT industry across Software Applications, Testing and Production Support
More than 1 year of Client facing experience working and coordinating with customer teams
Experienced in both Windows based client/server applications and Web based applications
Experienced in Configuration, Support and Monitoring Call Center environment
Self-trained in PureCloud platform
Experienced setting up Outbound Call Center environment, testing and configuration management
Knowledge in all stages of Software Testing Life Cycle STLC
Strong Knowledge in Black Box Testing (Manual, Functional, Regression, Web & Mobile) with experience in in Bug Life Cycle, Test Case Creation/Management, Test Execution, Bug Tracking, Reporting
Test to Break attitude, Quick grasping and self-learning professional with value added attitudes
Experienced in Server monitoring, Log monitoring and handling support tickets managed teams
Good communication and interpersonal skills, commitment, result oriented and able to coordinate to achieve common goals/ business objectives

TECHNICAL SKILLS:

Expertise Software: Testing, Contact Center, Requirements/Impact Analysis, Project Management

Operating System: Windows 2000/ XP/UNIX

Databases: SQL Server 2000

Platforms/Languages: Java, Visual Basic, Genesys, Asterisk PBX

Testing: STLC, Blackbox, Manual/Functional/Regression/Mobile/Web Testing, HP Quality Center

MS Office Tools: MS Word, MS Excel, PowerPoint, MS Visio

EXPERIENCE SUMMARY:

Confidential

Senior Analyst

Responsibilities:

Designing the UI workflow
Testing the solution
Monitoring the solution
Setup of Outbound call center
Maintaining Configuration of Call center agents and performing Manual testing
Functional Testing (Web and Mobile)
Tracking and resolving the defects
Team management & Weekly Reports
Call center Configuration and Agent Monitoring using GAX.
Solution Control Interface (SCI) for monitoring Genesys application status.
Basic troubleshooting for Genesys issues
Queue setup and Agent configuration management
Historical and Real time Reporting
Setting up quick Outbound call center for setting up making Outbound calls to customers in order to validate the application forms.
Organized many events at the school
Conducted special classes for students to improve the overall rating
Instrumental in establishing the learning path by cross collaborating with other schools in the district

Confidential

Quality & Support Engineer

Responsibilities:

Test case preparation and management
Performed manual testing including security testing
Customer Support, Defect logging and tracking
Server monitoring for utilization and performance
Defective and Corrective Maintenance
Version upgrade support
Preparation of Test Scenario, Test cases
Test case and Use case Review
Test case Execution
Bug Tracking
Report preparation

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