Business Analyst Resume

SUMMARY

Result - driven project specialist with 9+ years of professional experience in information systems and 3+ years managing technical projects.
Expert and highly familiar with a wide variety of security, technical support, networking, and operating system software.
Experience working in corporate and government settings by working with interdisciplinary teams including health scientists, data analysts, system administrators, and program managers.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Developed, implemented, and supported Business Intelligence systems which provided accurate, timely, and insights on key metrics for organization.
Facilitated and implemented scrum projects aimed at delivering management with necessary tools to make strategic decisions.
Devised a monthly project plan, tracked project schedule, and milestones to ensure high level availability and quality of systems and core enterprise data.
Managed design and execution of data visualization project that validated organizational needs and requirements.
Analyzed business requirements and based on findings, designed new business processes and created technical documentation for support.
Conducted an extensive analysis on processes and constructed workflows to facilitate efficient transition to new systems.

IT Service Desk

Confidential

Responsibilities:

Created SQL scripts to support database changes to production data to improve systems and accuracy.
Maintained documentation, standard operating procedures, and specification documents for all information technology projects.
Collaborated in transition project to migrate users to new system, improving performance by 25%.
Led a 5-person project team for conception and completion of two training rooms for the Miami site.

IT Service Desk

Confidential

Responsibilities:

Delivered technical support to 100+ users in organization.
Devised and guided information technology training modules to 20+ users.
Designed standard operating procedures for 5+ technical business processes.
Supervised system errors and built reports determining issues with any enterprise system.