SUMMARY

• Business Analyst, and Certified SAFe Scrum Master with around 6 years of e xtensive experience in Insurance Industry.
• Broad experience in Property and Casualty Insurance with exposure to Auto, Homeowners and Workers’ Compensation including Personal and Commercial lines.
• Worked with various insurance policy and claim system and map policy information to ACORD
• Experience in Claim center, Billing center, Policy center of Guidewire Insurance Suite.
• Followed guidelines and utilized artifacts of the Agile - Scrum methodology to integrate, implement, and update the Guidewire Policy and Claim Center in different sprints.
• Comprehensive knowledge of Software Development Life Cycle (SDLC) and various SDLC methodologies such as Agile (Scrum), RUP and Waterfall.
• Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Expert at using elicitation techniques like JAD, JRP, Brainsrorming, Prototyping & Job shadowing
• Extensive experience in developing Use Cases, creating Screen Mock-up’s, conducting Gap Analysis and SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Hands on experience in conducting User Acceptance Testing and documenting the test cases and documenting in commercial lines of Property and causality insurance.
• Assisted in facilitating the Scrum ceremonies such as: Product Increment planning, sprint planning, daily stand ups, grooming sessions, sprint demos, retrospectives and team building.
• Expertise in facilitating the daily scrum, sprint planning, sprint retrospective meetings.
• Adept at Agile practices and guiding individuals and interactions over process and tools.

TECHNICAL SKILLS

Methodologies: Agile, SDLC, RUP methodology, Waterfall and UML

Requirements Management Tools: Rational Requisite Pro, Power Designer.

Workflow Tools: MS-Visio, MS-OFFICE, Smart Draw, Just in mind Prototype

Business Skills: Business Process Analysis,Gap Analysis, JAD Sessions, Requirements Gathering, & Use Case modelling, SWOT Analysis

Database: SQL, JIRA, Share Point

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Collaborated with the Product owner in detailing requirements in the form of user stories and defining acceptance criteria
• Associated in documenting customization requirements, business rules and data migration prerequistes for the implementation of Guidewire Policy centre.
• Collaborated with guidewire billing center and policy center teams. .
• Worked closely with development team and testing team on grooming sessions in updating the changes in the tool.
• Experienced in managing the Scrum Process with the coordination of scrum team in Agile Methodology.
• Good with tracking and removing the Empediments.
• Worked as a Servant leader, who serves his team first and the consider other things.
• Facilitated scrum ceremonies including Sprint planning, Sprint demo and Sprint Retrospection.
• Guiding Joint application design sessions, brainstorming sessions and personal interviews to acquire business requirements from business users and associated stakeholders
• Assisting QA to create test objectives and test scenarios, providing test data, and supporting business validation and quality assurance efforts through pre-construction and post-construction efforts. Conduct meetings with product owners and assist QA in getting approvals.
• Interacted with business heads to finalize the user stories product backlog
• Created User Manual and trained Users to understand the new system
• Assisting in closing JIRA defects by coordinating with the application contacts, identifying the root cause, promptly assigning defects to the responsible application team,
• Involved in Daily Standup.
• Experience in guiding the team to follow Agile Practices.
• Coordinating with UAT team on progress of the test execution and ensuring that the testing activities including defects filing would be completed within the allocated timelines.
• Experience in PI Planning event with timebox.

Environment: AGILE, JIRA, Guidewire, MS Visio, SharePoint, MS word, Excel, PowerPoint, MySQL Server.

Confidential, Wooster, OH

Business Analyst

Responsibilities:

• I was responsible for eliciting requirements for different Policy Center integration points with other centers, front end systems (agent portal and customer portal) and third party applications
• Participated with the business team in the creation/completion of project charters and project scope for Guidewire Billing & Policy Center projects.
• Worked as Liaison with the Scrum Master and other Agile Team members in identifying the Definition of Ready and definition of Done for the User Stories used in this Project.
• Involved in initial Guidewire Policy Center capability analysis in terms of functional coverage and process gaps identification with current state Policy workflow.
• Associated in documenting customization requirements, business rules and data migration prerequistes for the implementation of Guidewire Policy centre.
• Managed and facilitated multiple business sessions with key Stakeholders from Customer Service, Operations, Underwriters and Adjusters.
• Involved in discussions in requirements gathering phase that led to multiple Proof of Concepts (POC) Solutions which led to other different Projects.
• Determined the Sprint cycle based on the level of efforts. Conducted sprint review meetings, sprint retrospective meetings, weekly status meetings and daily stand up meetings for measuring .
• Developed Use cases and data flow, diagrams, state chart diagrams.
• Actively conducted team events, like Backlog refinement, iteration planning, iteration retrospective.
• Collaborated with the scrum master in coaching teams on the five dysfunctions of a team.
• Conducted meetings with product Owners, development team and subject matter expert to get the report of the status of every sprint and making targets regularly.
• Ensured the team had the draft plan and to present identify as many risks and dependencies possible to management review and come with right output.
• Experience in making scum planning adjustments.

Environment : AGILE, Guidewire, Microsoft Word, PowerPoint, Micro soft Excel, XML, MY SQL, JIRA, SharePoint, Just in Mind

Confidential

Business Analyst

Responsibilities:

• Worked throughout the SDLC process, which included requirements, specifications, design, analysis and testing via utilizing RUP methodology.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs) for the E-Service model.
• Closely interacted with designers and developers to understand the E-Service application functionality and navigational flow and kept them updated on requirement modifications to continuously improve and develop new features from existing web services to new.
• Assisted in developing a comprehensive and user-friendly online claim filing and monitoring system for the policyholders.
• Developed Use Cases and Data Flow Diagrams (DFD) for the online claims filing method.
• Organized and participated in Joint Application Development (JAD) sessions with claims department, development and testing teams.
• Participated in various meetings and discussed enhancements and modifications with business users and stakeholders.
• Analyzed and tested the user interface for constantly redesigning the system to increase its user friendliness for the clients.
• Tracked open issues using weekly status and progress reports and kept project manager updated.
• Prepared project reports for management and assisted project managers in the development of
• Weekly and monthly status reports
• Assisted the testing team by creating test conditions document to ensure functional accuracy of the testing.
• Facilitated User Acceptance Testing (UAT) by assisting in writing the test cases with testing team.
• Organized and facilitated evaluation sessions with end users to examine their experience and improve functionalities of the new application accordingly.

Environment: MS Office Suite, Visio, Windows, SQL, Power Designer, SDLC Methodology, Sharepoint.

Confidential

Business Analyst

Responsibilities:

• Acted as the primary Intermediary between the Subject Matter Experts, business and technical SME’s to identify the business needs, Business Rules, Business Processes & Interface Specifications for the improvement of the claims processing systems, documented them in Business Requirement Document (BRD) and enumerated the functional specifications of the system in the FRD
• Authored Use Cases and created UML diagrams such as Use Case Diagrams using Power Designer.c
• Successfully implemented call center CRM solutions related to assessment of loan applications for loan approval and checked Auto loan processing activities as well as received reports from team members on Auto loan applications.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC).
• Performed GAP analysis and wrote application enhancement specifications detailing in scope/out of scope items, AS IS / TO BE process maps and critical test scenarios.
• Provided structured walkthrough to the developers to understand the Use Cases and worked with quality control teams to develop test Plans, test Cases and test scripts based on usability and functional performance criteria.
• Provided support for User Acceptance Testing (UAT) for multiple iterations involving the entire User environment setup.

Environment: Power Designer, MS Visio, UML, RUP, MS Office 2000, Windows,