PROFESSIONAL SUMMARY:

• 8 years of business analysis experience with in - depth knowledge of business processes in Retail Banking, Payments, Wholesale Banking, Insurance, Digital Channels, Online Banking, Credit Card, and Regulatory/compliance.
• Thorough understanding of various types of SDLC/PMLC and Agile/Scrum methodologies.
• Skilled in requirements analysis gathering, application planning, design, development, implementation and testing.
• Experience in Pega PRPC as a Business Analyst with proficiency in requirement capture in DCO, PRPC Case Management and PRPC testing.
• Skilled in all the testing phases SIT, Regression, UAT/BAT
• Rich UML experience in use cases, requirement modeling (screens and workflow) and use of data flow diagram, Data modeling, Business Context Diagram and business process modeling to present complex reality in a simplified form
• Proficient in all phases of requirement management, including requirement elicitation, analysis, detailing, traceability, prioritizing, verifying and validating requirements
• Expert in documentation - Project Charter, Project Plan, High Level Requirements, BRD, Use Case, Business Implementation Requirements, SRS, Process Maps, Workflow Diagrams, Change Requests.
• Experienced in facilitating JAD sessions and requirement management workshops with business and IT representatives.
• Proven interpersonal, communication, relationship building, problem solving and conflict resolution skills

TECHNICAL SKILLS:

Documentation tools: MS Office (Word, excel, power point, MS Project, Visio), JIRA, Confluence, Blueworks, SharePoint

Design/Maps: SnagIT, MindJet Mindmanager 2017, Feature Map

Methodologies: SDLC, Waterfall, Agile

BPM Tools : Pega 5.x and Pega 7.x

Databases: Oracle 10g/11g, SQL 2000/2005/2008/2012 , Data-Marts, Cubes/Dimensions, Business Intelligence Studio, Server Agent Jobs), Sybase, DB2, MS Access

QA tools: HP Quality Centre (HPQC/ALM), JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Delivered all artifacts including system to system integration document, front end system requirements, data element catalogue, data mapping sheet, user interface doc,
• Worked closely with SMEs, Stakeholders and leads to understand the core process and gather requirements.
• Create product backlog to prioritize the stories and conduct scrum activities to deliver stories in time
• Created stories in JIRA, log items on confluence for visibility and productive feedback. Document and refine business requirements in Jira and Confluence.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Gather all the technical and functional items (project artifacts, as-is flow, To-be Flow, roles and responsibilities, business rules) •Document information gathered using standard template and maintains versioning
• Walkthrough of functional requirements/system requirements with business and Technology
• Review and sign-off proceedings
• Traceability Matrix for Third Party External vendor and its coordination.
• Ensure that all requirements are being covered in the design modules, using either standard in house traceability templates or tools such as Jira and HP Quality center
• Ensure Test cases are aligned to cover all aspects of requirements

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Participate in defining the Product Backlog and discovery sessions. This involved documenting User Stories for all the Sprints. Writing story specification in Confluence and JIRA.
• Responsible for creating story map using feature map and further decomposing the epics into stories.
• Participate in sprint planning/refinement activities. This would involve determining what User Stories should be part of a given sprint and updating User Stories based on new information
• Experience in Functional and non-functional requirement documentations, mapping and interface specifications, project management and user s. Able to facilitate sprint planning, daily stand up, sprint review and retrospective for agile teams
• Interviewed financial service managers, banking associates, advisors and business owners to gather requirements using best suited elicitation techniques.
• Conducted workshops to gain consensus and timely approvals.
• Created process flow diagrams and presented complex reality in simplified form.
• Created use cases and detailed requirements documents to consolidate the requirements.
• Conducted complex SQL statements for testing, results in confirming Pass/Fail of test cases.
• Created Data Catalogue (Integrated Master Layout)), data modeling and their mapping referring various source system raw files and consulting business team, this required extensive use of SQL queries.
• Assist QA team in Test Design/Test Execution, System Integration Testing (SIT) during the Sprint Execution activities and also assist them in updating HP-ALM with the list of test cases/defects.
• Worked with developers and QAs to ensure alignment with requirements and maintained traceability.
• Coordinated system testing with Quality Assurance (QA) team, developed test plan, test strategy and performed User Acceptance Testing (UAT) to facilitate business acceptance.
• As part of the sprint Review/demo, assist developers/QA team in giving a demo of sprint deliverables to the Business Representatives.
• Define the Non-Functional Requirements.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement that contain high level Business Requirement along with high level scope statement
• Created Use Case Diagrams with multiple alternate flows, Activity Diagrams, Sequence Diagrams using Microsoft Visio
• Conducted Scrum ceremonies (Backlog Grooming, Sprint Planning, Daily Standup, Sprint Retrospective, Demos)
• Coached developers on sound dev. Principles of Agile and QA to adapt Agile principles as one team
• Enabled and facilitated Product Enhancement visions and goals into User stories.
• Supporting documents that contain the essential business elements and detailed definitions
• Worked with clients to better understand their needs and present solutions using structured SDLC approach
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role playing
• Conducted complex SQL statements for testing, results in confirming Pass/Fail of test cases.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Involved in understanding the current business process and defining scope of the project.
• Met with users (primarily Advisors and Planners) and other stakeholders to understand the domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Hands on experience using modeling tools such as MS Visio and rational rose.
• Led the creation of requirements, business use case, functional (FRS) and technical specifications for planning system.
• Utilized Incident Management tool for the materialized issues and issues that are dealt with change management system.
• Documented functional/non-functional requirements including use of workflow diagrams, SQL, use cases, and other data requirements required. This also includes data mapping, defining interface, Gap Analysis, GUI specs and business rules.
• Conducted pre and post implementation reviews, ensuring all technical solutions have met requirements. Supports system implementation and production readiness by liaising with change management, IT architecture and desktop standards.
• Develop test plans, test cases, perform testing. Provide user documentation, user, and post implementation support.
• Extensively worked in with the Test Team to review test scripts and validated defects raised during QA/SIT testing on Jira/ HP ALM.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams using MS Visio.
• Proactively managed systems development, implementation and risk via the use of PMLC.
• Led the creation of a prototype for a risk-based scoring system based on a ratings generated through the questionnaire.
• Responsible for communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
• Coordination of user acceptance testing of final IT infrastructure and software development deliverables.

Confidential, New Jersey

Sr. Business System Analyst

Responsibilities:

• Role involved diligently supporting the Program/Project Manager in defining the project scope along with my regular BSA responsibilities.
• Collected business, system, and functional requirements by conducting detailed interviews with clients, business users, stakeholders, and Subject Matter Experts (SMEs) and developed the Business Requirements and the functional requirement documents using Use case Models.
• Facilitated meetings with developers, systems analysts and testers to collaborate resource allocation and project completion.
• Successfully converted the complex business requirements to PRPC specific requirements to maximize the usages PRPC OOTB features
• Coordinated and motivated teams in support of timeline and IT project deliverables.
• Created the basic layout of client notification alerts, emails, messages, etc.
• Followed the UML methodology to create UML diagrams, including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow diagrams, thus defining the business process Model and Data process Models.
• Coordinate with Test Team and review test scripts and validated defects raised during QA/SIT testing
• Supported the business lead in balancing and reconciliation activities and ensured smooth delivery by facilitating User Acceptance Testing (UAT).

Confidential

Business Systems Analyst/Business Analyst

Responsibilities

• Requirements Elicitation, use case Analysis, Workflow Analysis, Business Process Reengineering, BPM, Requirement Change Management, Requirement Risk Management, and Analyze Business Domain, Handling requirements in SDLC
• Engaging the Business, Operation, Marketing, Compliance and Other teams to ascertain business requirements
• Gather all the technical and functional items (project artifacts, as-is flow, roles and responsibilities, business rules) •Document information gathered using standard template and maintains versioning
• Walkthrough of functional requirements/system requirements with business and Technology •Review and sign-off proceedings
• Ensure that all requirements are being covered in the design modules, using either standard in house traceability templates or tools like HP Quality center •Ensure Test cases are aligned to cover all aspects of requirements
• Initiated unique of its kind model on quantifying SRS/BRS document quality in client's requirement Org. This model was a great customer delight and caused increase in quality for SRS/BRS deliverables
• Managed planning phase operations from client side including analyzing concept, identifying resource requirements and project schedule, creating requirement quality & risk plan