SUMMARY

• Over 7 years of experience as a Business Analyst and UAT coordinator with frontline leadership role in System Development Life Cycle (SDLC).
• Demonstrated ability to work efficiently in different phases of Software Development Life Cycle (SDLC) such as Agile methodologies (SCRUM) and Waterfall methodologies in multi tier web based architecture.
• Certified Scrum Master (CSM) with solid Agile Scrum experience
• Facilitated and attended Scrum ceremonies (grooming, sprint planning, retrospectives, daily stand - ups).
• Thorough understanding of Agile software development methodologies, values, and procedures.
• Experienced in authoring various documents such as Software Requirement Specifications (SRS), Business Requirement Document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Adept at coordinating with stakeholders, Subject Matter Experts (SMEs) and End Users to understand, analyze, communicate and validate requirements through User interviews, Joint Application Design (JAD), Joint Application Review (JAR) sessions.
• Experienced in conducting different requirement gathering techniques like Brainstorming, JAD sessions, Focus Analysis, Reverse Engineering Survey, Document Analysis, Interview, Prototyping and Observation.
• Proficient in requirement analysis and creating Use Cases, Sequence Diagrams, Activity Diagrams, Class Diagrams using Object Oriented Analysis and Design (OOAD).
• Excellent knowledge of Medicaid, Medicare (Part A, B, C, D), Procedural and Diagnostic codes and Claims Process.
• Involved in reviewing test procedures, defining test cases, reviewing and maintaining test scripts, analyzing bugs and User Acceptance Testing (UAT).
• Dedicated, results-oriented and motivated team player with excellent communication, analytical, leadership, interpersonal and problem solving skills.
• Experienced in conducting different requirement gathering techniques like Brainstorming, JAD sessions, Focus Analysis, Reverse Engineering, Survey, Document Analysis, Interview, Prototyping and Observation.
• Strong knowledge of HL7 Standards, HIX, EHR - Electronic Health Records, EMR - Electronic Medical Records, CMS regulations, Meaningful Use Compliances, Health Care Reform, EMTALA, PPO, POS and HMO.
• Well versed with clinical workflows and EHR/EMR systems like AllScripts, EClinicalWorks, EPIC Clarity
• Proficient in requirement analysis and creating Use Cases, Sequence Diagrams, Activity Diagrams, Class Diagrams using Object Oriented Analysis and Design (OOAD).
• Adept experience working with ETL (Extract, Transform and Load) of data into a data warehouse/data mart and Business Intelligence (BI) tools.

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, MS Visio, MS Office Suite, Rational Suite

Methodologies: Agile, RUP, Waterfall, Spiral, Iterative, UML, Six Sigma, CMM

Requirement Management Tools: Rational Suite ( requisite Pro, Clear case, Clear Quest, Rose), Caliber RM, Optimal Trace 5.1, Rally, HP ALM

Applications: MS Office (Word, Excel, PowerPoint, InfoPath, OneNote, Publisher, Outlook) MS Project 2000, PowerBuilder, Intuit QuickBooks, Business objects, Crystal Reports, ACT Sales Database

Languages: UML 2.0, HTML,XML

Operating System: Windows NT/98/200/2003, Windows XP, UNIX.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Develop specifications and functional design for new software applications or customizing existing applications to streamline various aspects of medical testing, diagnostic results and other similar clinical data and/or associated workflow data.
• Gather and perform a thorough analysis of all the information available and develop specifications for Electronic Health record Templates and data transmission methods in compliance with HIPPA guidelines
• Provide Subject Matter Expertise for projects regarding reviewing and deciphering clinical laboratory data.
• Research and Analysis against Informatics Database. Develop data models and databases.
• Analyze data and plan, migrate and/or develop approaches for analysis.
• Facilitated requirements elicitation meetings and worked with system stakeholders to define and document user requirements.
• As part of product backlog grooming sessions, created user-centred agile specifications (user stories).
• Assisted Product Owner to prioritize user stories in the product backlog for the development team, according to business value.
• Facilitated requirements elaboration of user stories with team members, using analysis tools and techniques such as business process modelling, VISIO diagrams, etc.
• Collaborated with implementation team during the sprint execution from requirements perspective.
• Conducted Sprint review meetings to the product owner and extended stakeholders for product demonstration.
• Closely collaborated with Scrum Master for ensuring the sprint goals are met.
• Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives; coached team members and clients on Agile process.
• Facilitate User Acceptance Testing (UAT) activities to ensure high-quality software deliverables.
• Communicated effectively with all team members, project sponsors, and stakeholders - both technical and business.
• Utilize Healthcare knowledge to provide guidance to customers to determine and define Informatics data delivery requirements.
• Consult with laboratory scientists to analyze problems and assess technology-based solutions.
• Read and stay updated on the latest advances in bioinformatics.
• Maintain statistics, request applications and prioritization documents.
• Understand and follow standard Confidential methodology and processes.
• Ongoing communication with management and customers through meeting minutes and status reports.
• Other similar professional responsibilities as required.

Confidential

Healthcare Business Analyst

Responsibilities:

• Consult with end users to evaluate business requirements and transform them into design specifications.
• Work closely with all levels of end users, including executive level staff, to quickly understand and document requirements or problems, and then suggest possible solutions
• Manage various stakeholders representing different teams - executive, clinical, business, technology and product end users. Facilitate sessions to elicit requirements or understand problems and serve as an Electronic Health Records (EHR) to suggest possible solutions or workarounds.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline.
• Work closely with project owner in backlog management and continuous delivery of features.
• Gather and perform thorough analyses of all the information available.
• Communicate with the product team or development team to schedule development of system configuration or modifications and/or new modules.
• Develop test cases and perform testing to ensure requirements are met for system modifications or data extracts.
• Evaluate existing or proposed systems and prepare detailed specifications
• Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Provides ongoing technical support and solutions to client software problems.

SKILLS REQUIRED: Software Development Life Cycles (SDLC),Microsoft applications (Word, Excel, MS Project, PowerPoint, Visio SharePoint) Understanding of Medicare and Medicaid lines of business, Understanding of EHR/ Hospital patient admission and discharge workflow, Understanding of Claims & Billing workflow, Workflow diagrams, and testing documentation, Health Insurance Portability and Accountability Act (HIPAA)

Confidential, California

Healthcare Data Analyst

Responsibilities:

• Project manager for UPIM end-user procedures. Ensured timely and accurate development, review, and validation against the application.
• Process of screening, framing and modeling business requirements for process enhancements, process improvements, and/ or cost savings.
• Reviewed best practices and made recommendations on improving current practices and processes.
• Responsible for organizing and documenting requirements into Business Requirements Documents (BRDs) and Report Requirements Designs (RRDs).
• Develops recommendations to solve problems and issues related to business operations.
• Conducts and facilitates sessions to develop and coordinate the requirements, specifications, design, and testing efforts for medium to large projects.
• Analyzes business workflow and system needs for new features and enhancements; assists in data mapping.
• Updates existing BRDs and RRDs or create new BRDs and RRDs as required
• Reviews, analyzes, and evaluates business processes for improvement or enhancement as needed
• Supports or leads the process of screening, framing and modeling ideas that capture business requirements
• Develops and executes test strategies, plans, scenarios, and tracks resolution to identified defects.
• Recommends promotion of software to production based on satisfactory test results.
• Defines and documents business and IT system processes and workflows.
• Models AS-IS and TO-BE processes.
• Defines and develops test plan documentation to support system validation and/or User Acceptance Testing.
• Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
• Create analytical tools necessary to support Operational analysis.
• Create, run and analyzes standing and adhoc reports as required.

SKILLS REQUIRED: PMBOK Project Management Lifecycle,Software Development Life Cycles (SDLC),Microsoft applications (Word, Excel, MS Project, PowerPoint, Visio SharePoint, SQL/VB, Crystal Reports, Access, and Relational Database tables and tools, Understanding of Medicare and Medicaid lines of business, workflow diagrams, and testing documentation, Health Insurance Portability and Accountability Act (HIPAA)

Confidential, Dallas, Texas

Sr. Business Systems Analyst/ Transition Manager

Responsibilities:

• Onsite Project lead for engaging with project stakeholders for defining project scope and deliverables.
• Involved in design discussions, review meetings with Southwest clients and provided design and development estimates based on the complexity of the service(s).
• Owned project document artifacts such as the project plan, Project Knowledge Document, Project RunBook, business requirement document, design document etc.
• Analyzed and documented the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of sign off.
• Created and presented the Transition Plan and Knowledge Transfer approaches to the client in order to quickly take over and provide quality support.
• Lead a team of 5 resources who were embedded into the different development pods, Conducted daily Scrum Standups Overseeing the day-to-day functioning of the team, and acted as a main point of contact between the client and the team.
• Conducted Knowledge transfer sessions with the production dev teams so as to provide 24/7 support to the application
• Actively participated in the daily SCRUM meetings to produce quality deliverables within time.
• Conducted Functional Analysis and Gap Analysis for designing robust solutions
• Developed normal and alternative process flows. Business Process Modeling - “As-is and To Be”.
• Produced Business functional requirements specification documents
• Managed stakeholder expectations, carefully monitored the project scope.
• Worked on integration of Sabre international ticketing and passenger count to OpsSuite.
• Analyzed various reports and tools with an intent to understand revenue management.
• Used Jira for project Management and Confluence as the Content Management tool.
• Developed various UML diagrams like use cases, class diagrams, interaction diagrams (sequence and collaboration) and flow diagrams.
• Collaborated with project stakeholders throughout all SDLC phases to ensure timely delivery of specified business solutions and change management.
• Updated/Advised Project delivery/status to Stakeholders and Executive
• Conducted reviews with QA team for Test Scenarios, Test plans, Test cases and analyzed Test results and involved in Defect management using ALM (Quality Center) and made sure those defects are efficiently closed.
• Involved in preparing Test Scenarios and Test cases based on User Stories
• Collaborating with project stakeholders throughout all SDLC phases to ensure timely delivery of specified business solutions

Tools & Technologies: Confluence, Atlassian JIRA, HP ALM, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio)

Confidential 

Business Systems Analyst

Responsibilities:

• Worked on more than 25 Different reports simultaneously under Explorys Project.
• Coordinated and Interacted with stakeholders to get a better understanding of client business processes and gathered requirements.
• Created Use Cases, Workflows, and Screen Shots for the Application.
• Worked on AGILE Environment with daily scrum meetings, grooming sessions, planning and sprint cycles.
• Groomed stories effectively using OneNote as an effective tool and gathered business requirements through discussions and brainstorming sessions and conducted specification reviews and walkthroughs with the designers, developers and stakeholders.
• Co-ordinated JAD sessions with Multiple Stakeholders (Customer Marketing, Security, Fraud, Sales and UX), SME’s and the End Users for feasibility studies and to discuss the functionality of the flows.
• Experience creating Mock ups based on the discussion with Business and provided the same to UX and Development team.
• Responsible for Prioritization of Stories in Version One for every Sprint.
• Co-ordinated the Triage Meetings and got the defects fixed based on priority.
• Documented the final flow of each features and presented it to End users (Sales and Marketing team) for their usage
• Actively participated and initiated Sprint Planning meetings in order to plan the functionalities which were supposed to be implemented for the sprint.
• Helped Product Owner in creating and developingProject Charters.
• Facilitated meetings, workshops, for in depth of business discussions and to extract business requirements.
• Responsible for running SQL reports for ARRA Meaningful Use Stage 1 & 2
• Report writing from all Health Information Systems including Allscripts Electronic Medical Records system and Data
• Extensively involved in requirement gathering and design meeting with Business/Lead users to understand requirement for configuring / test system workflows.
• Conducted sign off meetings with IT teams to lock down the requirements.
• Used Microsoft SharePoint Connector and Confluence for accessing and sharing project data.
• Facilitated meetings, workshops, for in depth of business discussions and to extract business requirements.
• Built Excel formatted tracking sheets for the project and its 25+ applications.
• Performed Data Mapping and confirmed validations with the SME's.
• Created and executed SQL queries in SQL analyzer to view and update data in tables.
• Helped QA team in testing Sprint stories and in completing the testing.
• Conducted reviews with QA team for Test Scenarios, Test plans, Test cases and analyzed Test results and involved in Defect management using ALM (Quality Center - QC) and made sure those defects are efficiently closed.
• Co-ordinated to get the Automation scripts which are scheduled to run every day to perform Regression Testing for different versions of application.
• Involved in each Sprint Regression testing where different functionality was tested after every Sprint elevation.
• Hands on experience on Mobile Apps application and involved in testing the mobile message applications to check the message transfer for security features via SMS and Email.

Tools & Technologies: HP Quality Center, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Clarity (Microsoft SharePoint Connector), Confluence