SUMMARY

• Eight years of professional experience in the field of business analysis and information technology. Developed business processes and system solutions for various clientsinFinancial/Banking, Telecom, and Retail sectors from project initiation to implementation.
• Experienced financial services professional with a diverse background in Investment Banking, Wealth Management, Asset management, Capital Markets, Credit Analysis, Legal Compliance Risk (LCR) analysis, and Audit.
• Knowledge of Basel II/III, CCAR, DFAST, PPNR, ALLL, Credit Risk, Market Risk/Liquidity Risk Modeling and Management, PD/LGD/EAD modeling, Quantitative Approaches including General Linear Regression (GLM), Time Series Analysis (ARIMA/ARCH/GARCH), Decision Tress, Classification and Cluster Analysis, Principal Component Analysis (PCA), Monte Carol Simulation, and Vector Auto Regression (VAR).
• Knowledge of Fixed Income instruments including debt securities, Derivatives, FX OTC Options, Capital Markets, Bonds, Exchange - traded Funds, Asset-Backed Securities and Mortgage-Backed Securities.
• Experience in providing effective digital marketplace and E-commerce solutions to complex administration, web content management, User interfaces (UI), User experience (UX) issues,
• Led design sessions in order to deliver GUI and interface mockups, use cases, and functional requirements for iOS, Android, and Web application development andenhancements.
• Extensive knowledge of Business Process Management and BPM Methodology.
• Extensive experience conducting and documenting the "AS-IS" and "TO-BE" processes and Business Process Re-engineering (BPR)
• Strong skills of Business Analysis and an understanding of Software Development Life Cycle (SDLC) using Waterfall, RUP, Waterfall-Scrum (hybrid), and Agile-Scrum, DevOps.
• Experience in analyzing and writing Business Requirements Document (BRD), Functional Specifications Document (FSD), Systems Requirements Specifications (SRS), and Use Case scenarios.
• Extensive experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups as well as conducting JAD sessions with IT Groups and Conflict Management with Project team members.
• Extensive experience in conducting Risk Analysis, Impact Analysis, and GAP Analysis and preparing traceability Matrix.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, Use Case diagrams, State diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) for application functionality designs.
• Expertise in drafting and delivering well-written Standard Operating Procedures (SOP).
• Experience creating high fidelity prototypes using Azure pro and low fidelity prototypes using Adobe Photoshop.
• Experience writing user-focused agile user stories, Gherkin specifications, acceptance criteria, and test cases.
• Experience in preparing and documenting the User Acceptance test (UAT) plan and obtaining the necessary signoffs from the concerned business units.
• Extensive experience in Manual and Automation Testing of Desktop and mobile applications.
• Good understanding on database concepts and T-SQL/PL-SQL Querying.
• Extensive experience in developing SQL/PLSQL Scripts/Programs for Data Analysis, Extraction, Transformation and Loading (ETL) mechanism.
• Excellent written, verbal communication and presentation skills.
• Extensive experience working with multiple stakeholder teams, ensuring consensus and visibility across all groups.
• Extensive knowledge of various network protocols such as HTTP, HTTPS, TCP, IP, TLS, and FTP.
• Hands on experience in Test Automation using different Automation tools Unit testing by using Selenium Web Driver/IDE/GRID, Junit,ANT/Maven,Running scripts, Debugging scripts in different environment, Extracting Test results, Cross browser testing, and data validation.
• Familiarity with programming languages likeSQL, .Net, XML, JSON and XML Web Services (SOAP, WSDL, and UDDI) and Service Oriented Architecture (SOA).
• Experience in writing UNIX shell scripts for loading the data.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS PowerPoint, MS Visio, Rational Suite.

TECHNICAL SKILLS

Databases: SQL, Oracle, Mainframes

Client/Server: Visual Studio 2008, Microsoft .Net 3.0, ASP.Net 3.0, VB.NET, C#, C++, JavaScript, HTML 5

Operating System: Microsoft Vista, Windows 98, 2000, XP, NT, UNIX, MAC and MS DOS.

Automation Tools: MS Visio, IBM BPM Suite, Rational Rose, Rational Clear Case, SharePoint, Rational Requisite Pro, Jenkins, Liquibase

Bug Tracking Tools: Rational Clear Quest and Bugzilla

Utility Tools: MS Office Suite, MS Project, MS team foundation server, Rally, Azure pro, Balsamiq, Adobe PhotoshopReporting Tools Crystal Reports, Tableau

Data warehousing Tools: Business Objects, Crystal Reports

Testing Tools: Quick Test Pro (QTP), Quality Center, and SOAP UI

Defect Management Tool: JIRA

BPM Tool: Pegasystems, IBM BPM Suite

Cyber Security: NIST framework, HP Voltage platform, HP Fortify, Xacta IA Manager, SCC Tool, Cisco ThreatGRID Advanced Malware Protection tool, Cisco IronPort Email Security tool

Content Management Tool: Adobe AEM/CQ5

Order Management System: IBM, Oracle

Business Intelligence: Power BI, SSIS, SSRS, SSAS, Microstrategy

Statistics: SAS, SPSS, ArcGIS 9.0

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Project Manager

Responsibilities:

• Collaborated with cross -functional IT Project management, development, QA, and Business teams to coordinate waterfall/agile IT releases for Confidential electronic payments utilized by Confidential Wireline/Wireless (VZW) sales and customer representative agents to provision residential consumer and mass business products and services.
• Performed routine and periodic reviews to ensure compliance with security policy, legal requirements, and industry-accepted standards.
• Worked closely with on shore and off shore team members to outline scope, deliverables, resource allocation, project budget and timeline for new work requests.
• Groomed and documented User stories, Business Process flows, Authored Business Requirement Document (BRD), which included requirements related to payments processing and user interface (UI).
• Worked extensively with MS Access to load data from various sources such as text files, XML files etc.Extensively used Excel to load data from different files and created reports
• Created project deliverables, such as Project Scope, LOEs, Schedules, Project Status reports/dashboards, and tracked Milestone dates.
• Attended Design and Test case documentation reviews. Provided feedback on design to ensure there are no requirement gaps. Also, provided feedback to test strategy to ensure all scenarios and edge cases are accounted for with correct expected results.
• Communicated with Internal and External IT Teams, CAMs, Financial Systems Groups (FSG), and Business Partners to understand/clarify business requirements, provided input to customer experience, understood API details, and addressed issues found during project life cycle.
• Acted as the primary liaison between the business and technical support teams to effectively communicate the key concerns, answer any questions or escalate any issues to the appropriate parties.
• Facilitated various team meetings/JAD sessions with internal and external IT teams to ensure applications are able to support functionality requested.
• Performed GAP analysis of business rules, business, and system process flows.
• Authored various documentations and managed requirements - product backlog, sprint backlogs, user stories, process model diagrams, data mapping documents, interface control documents for defining systems interface requirements on JIRA and Confluence.
• Worked with developers, QA, L3 Support, and business management teams to track and resolve Production/SIT defects.
• Analyzed Business and System requirements to develop Test Plans and Test Cases.
• Designed Test cases for User Acceptance Testing, Functional, Integration, and Compliance testing.
• Reviewed functional requirements met against those expected by running test cases and writing SQL queries to retrieve and check database contents.
• Created and maintained requirements traceability matrix (RTM)to trace each requirement to the design element to track throughout the project development life cycle.
• Ran daily stand-up meetings to assess status of all current and near-term project activities including reviewing project plans that tracked concurrent initiatives and noted specific task resources, durations, schedules, constraints, and dependencies.
• Worked with IT Infrastructure teams, business application owners and other stakeholders to plan schedule and communicate the progress on project releases.
• Analyzed pertinent performance/DevOps metrics and prepared ROI reports/ monthly highlights for executive review.
• Managed the project documentation on Confluence and SharePoint during the entire software development life cycle.

Environment : Agile, DevOps, JIRA, Confluence, SharePoint, Oracle Java, .Net, SQL, Oracle, Jenkins, Liquibase, Amazon Web Services (AWS), GIT, Web Services, Windows, Unix, MS-Project, Visio, MS Office Suite, HTML 5, HP Voltage Platform, HP Fortify, iOS, Android, Apache Tomcat, Docker, Maven.

Confidential

Business Analyst

Responsibilities:

• Worked on AML / KYC initiatives for the client on boarding activities.
• Develop a detailed knowledge of Citizen’s KYC core platform capabilities in order to understand impact of proposed changes and recommend appropriate solutions.
• Worked under Agile/Scrum methodology (user story, product backlog, risk prioritization, sprint planning, poker sessions, product backlog grooming, daily stand ups, sprint retrospective, sprint demo).
• Collaborated with functional partners from AML Compliance, AML/KYC Operations, and Compliance Technology to gather, translate and understand the impact of user enhancement requests into detailed business requirements.
• Communicated with company management teams, sell-side research analysts, industry contacts and other buy-side investors during Investment due diligence process and data releases.
• Supported the broader AML/KYC processes and infrastructure, including transaction monitoring, client onboarding, account opening, and screening
• Identified, evaluated, and assisted in the resolution of risk issues impacting the business, including conducting control reviews or gap analysis for existing processes.
• Developed risk management strategies to avoid non-compliance by taking pro-active actions on business procedures that appear vague, and then communicating the findings to the stakeholders.
• Groomed and documented User stories on JIRA, Authored Business Requirement Document (BRD), which included requirements related to user interface (UI) and user experience (UX).
• Performed GAP analysis on current systems/processes for system refreshes, upgrades and enhancements.
• Mapped business processes (clarify roles/procedures), and build process models using MS Visio.
• Identified risks, issues, assumptions for the defined scope and identified solutions.
• Facilitated JAD Sessions for communicating and managing functional requirements and project expectation.
• Carried out regular meetings and walkthroughs with Development team members, Project Manager and Quality analysts to better understand system functionality.
• Worked with SME's, to finalize the layout of the new Workflow diagram.
• Designed Wireframe’s and Functional Requirement Document walkthrough with the business owners and took sign-off.
• Created Specifications, workflows and other documentation as required for Project Analysis, Planning and Design.
• Conducted meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Created and implemented Requirement Traceability matrix using Excel Spreadsheets, which encompassed URS, FRS, and Test Cases.
• Created Specifications, workflows and other documentation as required for Project Analysis, Planning and Design.
• Identified and escalated challenges to a successful and timely rollout of Citizen KYC releases.
• Responsible for documenting and escalating all open issues critical to the business mission.

Environment: Agile Scrum, MS SharePoint, MS SQL Server 2010, MS SQL server management studio, Sourcefire IDS, FIX protocol (testing, monitoring), Oracle FLEXCUBE, Oracle financial platform, Java/J2EE, Bugzilla, SQL, Rest Client, Oracle 11g, 12c, HP Quality Center, JIRA, Confluence, IBM BPM Suite, MS Word, MS Excel, MS Visio, SharePoint, .Net, PowerBI, Jenkins, Liquibase, Amazon Web Services, HTML 5, HP Voltage Platform, HP Fortify, iOS, Android, Apache Tomcat, Docker, Maven.

Confidential, CT

Business Analyst

Responsibilities:

• Captured business requirements for web application enhancements. Also, created workflow diagrams to document current and future business environments.
• Assist in executing against critical project activities, inter-dependencies, risk components, progress communication, and coordination relating to AML/KYC commitments and Consent Order deliverables.
• Supported the KYC Business Solutions Development team to ensure Consent Order deliverables relating to KYC systems are addressed in a timely manner.
• Performed assessments of current IT systems, identified policy gaps, recommended improvements, led staff to validate compliance, and collaborated with IT Directors on issue resolution, reported audit findings with corrective actions, and coordinatedrisk and budgeting.
• Led Business Analysis and Functional Specification areas to plan and execute various consent order projects, ensuring adherence to regulatory and compliancerequirements (AML, KYC, Dodd-Frank, etc.).
• Used Business Process Modeling and Notation to prepare business process diagrams for As Is and To Be scenarios in order to identify process improvements and develop improved user interfaces.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and ensured that critical requirements are not missed and provided IT security based solutions to their complex business problems.
• Worked with Business stakeholders in capturing business needs and converting them into functional specifications for the development team.
• Separated functional and non-functional requirements and prepared user stories with relevant acceptance criteria.
• Outlined the process flows and highlighted the enhancements in existing mobile application processes.
• Created and managed User Stories in JIRA.
• Worked with the Product Owner and the Scrum Team members on a daily basis to prioritize user stories from product backlog and assisted in generating sprint backlog.
• Documented Sprint artifacts, product backlog, sprint backlog and burn down chart.
• Documented the change Requests in Change Management Life Cycle.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Executed business processes using REST API provided by IBM Business process manager.
• Created interface specifications and mapping documents for the services used for Mobile activation.
• Base-lined compliance requirements and validated compliance standards to mitigate risk.
• Coordinated the tests with the QA team to verify implementation of new features and enhancements.
• Developed and executedSQL /PL SQL queries to execute database verification testing.
• Used HP Quality Center for requirement management, Testing and Defect Tracking to completion.
• Performed UAT to validate completeness and accuracy of the project functionality and Regression testing to estimate testing readiness of the build before every release.
• Created UAT Test Plan for mobile application testing. Outlined the new features in UAT Test Plan.
• Created user manuals for UAT testers and external users to explain the new features of mobile application.
• Pre and Post-Production release support during application deployment and launch.

Environment: Agile Scrum, JIRA, Oracle financial services, Java/J2EE, JavaScript, SQL, Rest Client, Oracle 11g, 12c, HP Quality Center, Confluence, IBM BPM Suite,MS Word, MS Excel, MS Visio, and SharePoint.

Confidential

Business Analyst

Responsibilities:

• Elicited, gathered, and documented functional requirements for SSRS enterprise-wide reporting and Compliance monitoring.
• Analyzed functional, operational, and business requirements for a new enterprise-wide SharePoint intranet portal.
• Collaborated with the Product Owner, QA and technology teams translated requirements to create BRD and documented user story acceptance criteria refining specifications, business processes, and recommendations for product enhancements.
• ConductedSprint Planning, Daily Scrum Stand Up and Sprint Retrospective meetings.
• Developed financial reports and models for senior management to support effective planning/forecasting and performance evaluation for various key metrics.
• Maintained KPIs and mutual fund dashboards to give greater insight into revenue and customer trends.
• Work closely with Accounting and operations teams to ensure accuracy of data during monthly close process and analyzed data from a variety of sources to create regular and ad hoc reports.
• Developed As-Is and To-Be business use cases and created business process documentation diagrams.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using PL-SQL, and Crystal Reports, ETL process, use cases modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards
• Worked closely with project stakeholders like Business sponsors, Business users, Development and Operations.
• Worked with the development team to ensure that they understood the functional specifications. Facilitated brainstorming and walk through sessions.
• Reviewed Test scenarios and Test cases making sure they were in accordance with requirements, and assisted the overall testing process by activities such as Change and Defect Management and conducting User Acceptance Testing.
• Facilitated project update meetings, including creation of agendas and recording of action items from meetings within company and business affiliates.
• Maintained traceability matrix, mapped requirements to functional design and test cases.
• Created and deployed mobile and paginated reports with the range of ready-to-use tools and services that SQL Server Reporting Services provides.
• Received, consolidated, and produced status reports for business constituentsusing MS Word & PowerPoint.
• Worked extensively on Share Point, created the documents and libraries, web configuration, Share Point designer workflows, and share point security permissions.
• Translated business requirements into systems specifications, coordinated the development of multi-faceted project plans and allocated appropriate resources.
• Created functional specification documents for enhancement initiatives and the most feasible method to integrate it into the current application.
• Resolved day-to-day support issues clients encountered for the phonebook, Targeted Email and on-boarded new users to the Live Link document repository.

Environment: Agile Scrum, SSRS, MS Word, Java/J2EE, JavaScript, Oracle DB, HP Quality Center, Crystal Reports, Cisco ThreatGRID Advanced Malware Protection tool, Cisco IronPort Email Security tool, and MS Share point.

Confidential, NJ

Business Analyst

Responsibilities:

• Documented scope, timeline and resources for the follow on project, which began with detailed requirement gathering and design.
• Led various requirements elicitation initiatives with subject matter experts to document business requirements, coordinated team meetings, and published meeting minutes for workshops utilizing Microsoft SharePoint.
• Created “To-Be Business Model” based on UML Methodology.
• Developed detailed functional requirements, use cases, and corresponding business process flows using MS Visio and MS Office.
• Created data flow diagrams, use cases and activity diagrams to illustrate the functional flow of the system.
• Analyzed customer offerings, continuously identified innovative profitable business solutions.
• Used tools like MS Word, MS Visio, MS Power point, MS Excel, SharePoint, and SQL for business data analysis.

Environment: MS Word, JIRA, MS Project, MS Access, MS Excel, MS Visio, MS SharePoint, MS SQL Server 2008.