SUMMARY

• Work in a fast paced, high pressure environment
• Make a strong first impression and build trust, rapport and lasting relationships with business stakeholders, including engineers, end users and executives
• Excellent organizational, written, oral, and interpersonal skills
• Forge communication acrosse teams
• Negotiate priorities and to resolve conflicts among project stakeholders
• Strong facilitation, questioning and listening skills to ask right questions of individuals and groups to surface essential requirements information.
• Ability to listen to what people say and interpret what they mean, and to detect what they may be hesitant to say.
• Think on my feet to go beyond planned questions and respond to whatever input you hear from the people being interviewed
• Demonstrate ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
• Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high - level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Well versed with the SDLC, Change Management, Impact Analysis Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications and Gap Analysis.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.
• Create Project Plan using MS Project
• Allocate project resources
• Manage Project Resources, ie., Development, QA, Networking, Engineering
• Manage Project Budget using Excel and PPM
• Approve Resource Time Sheets in IQNavigator, Workday and Oracle
• Track Project Timeline in Excel, PPM and MS Project

PROFESSIONAL EXPERIENCE

Lead Business Analyst/Scrum Master

Confidential

Responsibilities:

• Facilitate and participate in Scrum ceremonies
• Participate in piloting Agile with the Cloud Security Team
• Write User Stories and acceptance criteria using Jira
• Create PowerPoint decks to show status of the Identity and Access Management Active Directory Project
• Create PowerPoint desks for the demo at the end of a sprint to show work completed during the sprint
• Approve resources time sheets
• Run weekly and monthly budget reports
• Document Risks and Issues
• Track timelines and project plans
• Work with different teams to gather and document requirements that affect team with whom I am working
• Document API calls and responses
• Gather system requirements
• Facilitate JAD sessions
• Create detailed documentation using Confluence

Sr. Business Analyst

Confidential

Responsibilities:

• Produced business requirements, business cases and high-quality documentation
• Comprehended, translated and simplified business requirements across multiple global clusters
• Worked closely with business stakeholders to fully understand the challenges and opportunities they face
• Assigned value to requirements
• Worked with technical teams to understand feasibility of requirements
• Created detailed functional specifications outlining suppliers, inputs, processes, outputs and customers
• Facilitated workshops and conduct impact assessments engaging on projects, producing the functional specifications, ensuring they meet, or exceed expectations and business requirements
• Created test scripts and business readiness and implementation plans, influencing business areas to become more efficiency by utilizing technology and providing operational support during the change process
• Supported the Product Managers, Associate Director and other VP’s requiring business analysis input
• Assisted in designing, documenting and maintaining system processes
• Developed testing scenarios

Sr. Business Analyst/Scrum Master/Project Manager

Confidential

Responsibilities:

• Manage project budget
• Manage project resources
• Manage project timeline
• Collaborate with multiple teams to define project scope across multiple departments
• Tracked feature progress, own communication to internal stakeholders, and answer queries about the features
• Document API calls and responses
• Interacted with the business users and division supervisors to gather the requirements.
• Worked closely with Product Managers and business users to formalize a business idea and define requirements regarding functionality, screen design for the Reservation application and release priorities.
• Worked multiple projects simultaneously for Reservations
• Organized and facilitate team meetings to report status to management/stakeholders
• Worked closely with the User Experience Designers to create mock-ups and wireframes for the Reservations application
• Worked with QA Lead and business users to create test scripts, and ensure complete and successful execution of test scripts
• Worked with the development team to ensure they understand the vision for the feature and are designing the right solution
• Worked closely with the development to ensure the understanding of requirements when working with APIs
• Validated feature requirements with customers through beta testing
• Implemented projects successfully into production
• Managed, assessed, and prioritized new work items and defects introduced to backlog during the release
• Facilitated story breakdown sessions with development team and prioritize stories across iterations in release.
• Created release backlog with features and stories that include user personas and problems.
• Facilitated and participate in Scrum ceremonies

Sr. Business Analyst

Confidential

Responsibilities:

• Worked closely with the business to write business requirements and process improvement flows
• Worked closely with the development team to validate business requirements
• Worked closely with management to implement process changes throughout organization
• Participated in Sprint Planning
• Facilitated Scrum sessions to flush out business requirements using Agile methodology
• Created Use Cases on which business requirements were derived
• Interviewed development and product teams to understand product technology and infrastructure, functionality to incorporate into documentation at a level appropriate for the intended audience
• Collaborated with specialist in other disciplines, including engineers, product management to support development of external user manuals
• Created technical documentation for internal and external clients
• Created process maps for current and future states using MS Visio
• Identified gaps and created a gap analysis documentation using MS Excel

Sr. Business Analyst/Project Manager

Confidential

Responsibilities:

• Created a project plan using Microsoft Project based on details contained in the Program’s high level requirements.
• Elicited project estimates from multiple teams to ensure milestones are met, project is on schedule and within the budget.
• Elicited funding from finance.
• Schedule and Assigned users to tasks in the project plan using MS Project and PPM.
• Managed a $350K web redesign project
• Worked as the Lead BA on 20 member team
• Prepared documentation for each stage gate of projects and attend stage gate meeting
• Facilitate Kick-off meetings.
• Elicited requirements across multiple teams using JAD session.
• Ensured issues are identified, tracked, reported and resolved in a timely manner using JIRA
• Worked with technical team for prototyping, database design, development, testing and implementation.

Sr. Business Analyst

Confidential

Responsibilities:

• Worked closely with the business to write business requirements
• Worked closely with management to implement process changes throughout several deparments
• Created process maps for current and future state using MS Visio
• Worked closely with the development team to validate business requirements
• Actively participated in Sprint Planning
• Facilitated SCRUM sessions to flush out business requirements using Agile methodology
• Created Use Cases on which business requirements were derived
• Created End-to-End and UAT test cases
• Facilitated End-to-End and UAT testing
• Interviewed development and product teams to understand product technology and infrastructure, functionality to incorporate into documentation at a level appropriate for the intended audience
• Collaborated with specialist in other disciplines, including engineers, product management to support development of external user manuals
• Created technical documentation for internal and external clients

Sr. Technical Writer/Business Analyst

Confidential

Responsibilities:

• Facilitated SCRUM sessions to flush out business requirements using Agile methodology
• Created User Stories using Agile methodology
• Participated in Sprint Planning and Sprint Reviews
• Worked closely with the business to write business requirements and process improvement flows
• Worked closely with the development team to validate business requirements
• Created End-to-End and UAT test cases
• Facilitated End-to-End and UAT testing
• Interviewed development and product teams to understand product technology and infrastructure, functionality to incorporate into documentation at a level appropriate for the intended audience
• Collaborated with specialist in other disciplines, including engineers, product management to support development of external user manuals
• Created technical documentation for internal and external clients
• Created and maintain standard operating procedures, training guides, release notes, implementation guides, and user manuals

Sr. Business Analys/Sr. Technical Writer

Confidential

Responsibilities:

• Created business and functional requirements
• Determined performance standards, skill/knowledge requirements and training objectives
• Performed task analysis to identify appropriate training resources and procedures
• Compiled stories, program successes, and lessons learned
• Reviewed final draft reports and other publications after editing and design; work with editors, graphic designers, and health communication specialists to assist with production and dissemination
• Met with project strategy leads and senior managers to ensure that key messages, project accomplishments, impact, and lessons learned are included in written materials, where appropriate
• Provided documentation in presentation-ready quality output using word processing or desktop publishing software

Sr. Business Analyst/Sr. Technical Writer

Confidential

Responsibilities:

• Delivered new development Projects for interactive marketing and eCommerce
• Documented processes, policy and procedures according to federal, state, local, and Juvenile
• Documented As-Is and Future State process flows
• Documented new business requirements
• Analyzed existing business requirements to identify gaps
• Allocated projects and resources
• Worked within project timelines
• Communicated project updates with Business and Technology
• Prepared status reports
• Maintained and collaborated relationships with organizations
• Facilitated JAD Sessions
• Created Traceability Matrix
• Documented Test Cases and perform and manage UAT
• Ensured the use of proper scientific terminology and translate technical information into clear, readable documents to be used by technical and non-technical audiences
• Produced technical and scientific presentations (e.g., Power Point) and/or publications about school health branch content or information about the branch’s activities and strategies
• Participated in the planning, development, implementation, and evaluation of communication and marketing plans and strategies designed to inform the public and other audiences about public health programs

Information Engineer/Business Analyst

Confidential

Responsibilities:

• Participated in Sprint Planning and Sprint Reviews
• Created User Stories using Agile Methodology
• Created business and functional requirements
• Created process diagrams for current and future state using MS Visio
• Determined performance standards, skill/knowledge requirements and training objectives
• Performed task analysis to identify appropriate training resources and procedures
• Created use and test cases
• Created and update user guides, technical manuals, online help, and other forms of documentation for a variety of target audiences
• Identified support requirements, project and deliverables with requestors and equipment vendors
• Created and enhanced documentation for software products based on development functional and implementation specifications, pre-release software, customer feedback, and interviews with software developers, test engineers, product managers, and support representatives
• Created source diagrams and graphics to supplement text and enhance the presentation of concepts
• Coordinated with product management and development managers to schedule writing assignments in order to meet project timelines; Work with product management to agree on the documentation deliverables appropriate for new products
• Assisted in development and execution of Information Product plans for product programs
• Planned and executed multiple writing assignments or smaller programs or asynchronous deliveries

Sr. Business Analyst

Confidential

Responsibilities:

• Delivered new development Projects for interactive marketing and eCommerce
• Documented processes, policy and procedures according to federal, state, local, and Juvenile Detention Center’s policies and procedures
• Documented Technical Specifications
• Implemented process changes throughout organization
• Documented As-Is and Future State process mapping
• Created and updated Training Manuals
• Documented Business Requirements
• Managed documents in repository
• Worked within project timelines
• Communicated project updates with Business and Technology
• Prepared status reports
• Maintained and collaborated relationships with organizations
• Documented Test Cases