SUMMARY

• Certified Scrum Master with extensive experience in Agile Methodology, Scrum processes, Sprint Planning and Project Management
• 8 years of experience as a Scrum Master/Business Analyst with in - depth knowledge and extensive working experience in the fields of Insurance and Information Technology
• Experience in Software Development Life Cycle (SDLC) including Agile and Waterfall
• Worked in three different Continents (Asia, Australia and North America). I do possess excellent communication skills and easily adapt the change
• Created Current Process Flow as-is process Future Process Flow to-be process using MS Visio
• Strong knowledge in Claims (Insurance Industry), Business analysis and Scrum practices
• Designing and deploying various reports through Tableau and extracted information using Team Foundation Server
• Working knowledge of Business Objects and MS SQL Server and ability to write DML and DDL queries
• Experience in interaction with Stakeholders, Subject Matter Experts (SME), Project Managers, Developers, Data Architects, and Quality Analysts to business processes and stakeholder needs
• Experience in RDMS Technologies such as MS-SQL Server 2000/05/12, Oracle 8i/9i and MS Access
• Excellent conceptual and working knowledge of SDLC Such as Agile (Scrum) and Waterfall methodologies
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Experience in creating UI wireframes, mockup screens and prototypes in Just In Mind, Dia Software
• Expertise in writing Business Requirement Document (BRD) and converting them into Functional Requirement Document (FRD)
• Excellent Client interaction skills and proven experience in working independently as well as in a team.
• Excellent in Scrum ceremonies such as Sprint Planning meeting, Daily Scrum meeting (the huddle), Sprint Review meeting, Sprint Retrospective meeting
• Accomplished servant-leader capable of delivering large-scale software and Web development projects on time & on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Experience with various tools for planning, tracking and managing projects and requirements using JIRA, MS SharePoint, HP Agile Manager and MS Project Professional
• Coached scrum teams to full adoption of Agile / Safe best practices for stories, features, scaled dependencies

TECHNICAL SKILLS

• MySQL, MS SQL Server 2014, 2012, 2008; SQLite
• Oracle 12g, 11g/9i
• Tableau 7.0/8.2/9.2, Tableau Server 8.2, Tableau Desktop 9.3/10
• JAD (Joint Application Development), Agile (SCRUM), UML
• SQL, MySQL, PL/SQL, T-SQL
• Power Designer, Dia Software, Smart Draw
• JIRA, Silk Central and Bugzilla
• Agile Engineering Practices
• TDD, BDD and continuous integration

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Business Analyst

Responsibilities:

• Interacted with various Business Owners and Stakeholders to define the goal, Scope, deliverables, timelines, deadlines, significance and launches of various features
• Requirements Gathering was an ongoing activity, which was achieved through constant interaction with various Business Owners, Product Owners, and Stake Holders
• Conducted JAD (Joint Application Development) session’s and walkthroughs by involving Stakeholders, Product Owners, Development Team
• Constantly worked with the development team to make sure that they understood the user requirements
• Produced different client reports using different visualization techniques by data analysis and interactive Tableau dashboards, based on business requirements
• Provided training to users and involved in conducting UAT sessions to gain user confidence and approval
• Facilitated various Scrum ceremonies such as Backlog Grooming meeting, Daily Standup meeting, Sprint Planning meeting, Sprint review meeting and Sprint Retrospective meeting
• Requirements were recorded in JIRA application; extensively used this tool for User Stories, Tasks, and Issue tracking
• Involved in designing business requirement collection approach based on the Agile SCRUM SDLC Methodology
• Responsible for creating UML diagrams (Use Cases, Activity Diagrams, and Sequence Diagrams) in order to capture the dynamic behavior of different applications.
• Participated in User story reviews with business and technical team to ensure the solution design is in line with the current system set up
• Understand the operations of the system properly.
• Experienced in interacting with Stakeholders, User Clients, and Developers, while meeting the needs and goals of each part respectively
• Interacted with Product Owner & Agile Development Team on documenting Scrum artifacts like Product, Release & Sprint Backlog, and Burn down charts
• Conducted walkthrough session for with development Team to ensure the requirements are met

Environment: - Scrum methodology, JIRA, MS Visio, SharePoint, Mockup Screens, Justin Mind, Tableau, MS Word, Excel, PowerPoint, Access, MySQL Server, Sprints, UML, Smart Draw, JIRA

Confidential

Jr. Scrum Master/ Business Analyst

Responsibilities:

• Extensive use of MS Share Point for sharing the documents with different departments
• Created and maintained User Stories by interviewing the SMEs, Claim Specialists, Claim Adjusters, Field Investigators etc. to capture the process flow from First Notice of Loss (FNOL) to Claim-case closure, to communicate the requirements to development and testing teams
• Facilitated and conducted the Sprint Planning, Sprint review, Sprint Retrospective, Daily Scrum Standup Meeting and the Backlog Grooming meetings as a scrum master
• Conducted meetings with stakeholders and users to review/manage expectations and identify opportunities to improve the efficiency and productivity of the project
• Performed the operations of the system thoroughly
• Work on BI Reporting Tool called Tableau 9.2 to retrieve, analyze and report data
• Used Mockup screens and screen shots to convey the look and feel of GUI screens to developers
• Used JIRA for tracking the issue and handled the requirements
• Facilitated UAT test cases to help business users in UAT
• Used Unified Modeling Language (UML) to prepare Use Cases Diagrams, Activity Diagrams, Sequence Diagrams to make visual representation of the gathered requirements
• Extensively used SQL for data Queries, data analysis, data verification and validation
• Developed the training schedules, user manuals and trained the end users for using Guidewire Insurance Suite

Environment: Agile (Scrum) methodology, MS Visio, MS Excel, MS Word, Power Designer, Mockup screens, SharePoint, UML, Guidewire, SDLC, SQL, JAD, BI reporting tool: Tableau 9.2

Confidential

Junior Business Analyst (Requirements Analyst)

Responsibilities:

• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs) for the E-Service model
• Conducted iteration planning meetings and estimation sessions for each iteration
• Organized and participated in Joint Application Development (JAD) sessions with claims department, development and testing teams.
• Tracked open issues using weekly status and progress reports and kept project manager updated
• Transformed the business requirements to functional requirements by creating mockups and use cases
• Followed the Agile methodologies to elicit and document functional requirement
• Conducted and participated in the requirement workshops (webex)
• Closely worked with product owner and other business users to define requirements
• Facilitated User Acceptance Testing (UAT)
• Determined the Sprint cycle based on the level of efforts. Conducted sprint review meetings, sprint retrospective meetings, weekly status meetings and daily stand up meetings for measuring accomplishments, determining the scope of improvement and correcting deviations

Environment: MS Office Suite, Visio, Windows, Unix, Oracle, JIRA, SQL, .Net, Power Designer.

Confidential

Associate Business Analyst

Responsibilities:

• Involved in SCRUM process of AGILE methodology in Requirement gathering, Design, Analysis and monitoring dev teams through Sprints
• Participated in User story reviews with business and technical team to ensure the solution design is in line with the current system set up.
• Provided in-depth User Interface Document to the development and testing team for clearly understanding reporting and dashboard features
• Actively involved in brainstorming and JAD sessions with the stakeholders in order to identify all the business requirements for project development.
• Communicating effectively with the client and with the technical team with respect to the changing requirements and the challenges faced during the development.
• Organized and participated in Release walkthroughs, demos & presentations of the new releases and documenting the feedback
• Provided training to users and involved in conducting UAT sessions to gain user confidence and approval
• Designed and developed various UML diagrams including Activity Diagrams, and Sequence Diagrams to both management and development teams to ensure uniform understanding of the business scope, and detailed business and functional requirements.
• Developed detailed work plans, schedules, estimates, resource plans, and status reports by using Agile daily stand ups to track sprints progress, review backlog. Ensure adherences to quality standards and reviews program/project deliverables

Environment: Agile (Scrum), Word, Access, Power Point, Visio, SQL, Dia Software, JAD sessions, BRD, Use cases, Smart Draw, MS Office, Requirements gathering

Confidential

Business Analyst (Application Support)

Responsibilities:

• Received and logged requests for support from help desk, other service delivery staff and users; investigated problems and other requests for support and determined appropriate actions to take
• Constructed basic SQL queries to updating and maintaining the data in a database
• Served on project team to evaluate e-learning vendors. Weekly client conference calls and WebEx presentations
• Updated and maintained the customers reviews and opinion for the team members
• Determined the Sprint cycle based on the level of efforts. Conducted sprint review meetings, sprint retrospective meetings, weekly status meetings and daily stand up meetings for measuring accomplishments, determining the scope of improvement and correcting deviations.
• Developed detailed work plans, schedules, estimates, resource plans, and status reports by using Agile daily stand ups to track sprints progress, review backlog. Ensure adherences to quality standards and reviews program/project deliverables
• Participated in User story reviews with business and technical team to ensure the solution design is in line with the current system set up.
• Constructed SQL DDL and DML queries to updating and maintaining the data in a database
• Collaborated with system architect and development leads to document all software changes necessary to meet the requirements of the project’s request
• Conducted large-scale Joint Application Design (JAD) sessions between business, application owners and user communities for the enhancement of the wireless applications
• Increased successful project communication by becoming the key liaison between the business, user and IT communities
• Coordinated the scheduling of calls to insure maximum attendance by all stakeholders
• Facilitated Scrum planning meetings to coordinate between Client, Product Owner, Dev and QA teams

Environment: User Requirement Gathering, User Requirement Analysis, SQL, Scrum, MS Office, Use Cases, JAD Sessions, Data Analysis

Confidential 

Business Analyst

Responsibilities:

• Create UML diagrams such as Use Case diagrams, Activity diagrams and Sequence diagrams using MS Visio, Smart Draw and Dia Software
• Excellent at building strong relationships with executives, department heads, end-users, vendors and technical teams
• Liaised to IT directors to compile and produce weekly IT project report updates for executive management
• Worked in an agile scrum environment and was highly involved in sprint planning, daily scrum meeting, sprint review and sprint retrospective meetings
• Facilitated project meetings with technical teams, managers and directors for change management approval
• Facilitating JAD sessions for communicating and managing expectations of SME’s and Stakeholders
• Learned SQL queries to access and manipulate the data in a database
• Participated in various meetings and discussed enhancements and modifications with business users and stakeholders.
• Experienced in interacting with Stakeholders, User Clients and Developers, while meeting the needs and goals of each parts respectively

Environment: SQL, MS Office, Smart Draw, UML, JAD, Agile (SCRUM), Dia Software