SUMMARY:

Experienced analyst, skilled in project methodology, bank operations, quality assurance testing and resource management is seeking a position to utilize acquired skills. Comprehensive experience within Deposit Services and Treasury & Risk Management Operations enhances my ability as an analyst to build relationships with cross - functional works streams and to achieve project goals. Specializes in the transformation and communication of enterprise goals into actionable measurable tasks. Proficient as a change management agent due to extensive, successful management background and natural communication skills.

RECENT WORK EXPERIENCE / SKILLS:

Confidential, Birmingham, AL

Senior Technical Business Analyst

Responsibilities:

• Compiled and documented Business Requirements through meetings, interviews, observations, and analysis. Maintained project documentation through SharePoint and later to Google Docs.
• Provided ongoing SME expertise to IT development team. Translated practical implications of any requirements changes into technical requirements,
• Served as liaison to: TM Line of Business Product Manager, Deposit Operations Management, Treasury Management Analysts group, Treasury Management Operations, Account Analysis Analyst team, IT team, Marketing, Payments front-end online Applications, Retail Banking, Mobile banking, ACH Operations and Sales.
• Performed GAP analysis between project Business requirements and Functional Design documentation. Documented errors and designed appropriate remedies.
• Using ALM Quality Center tool managed creation of test scripts and test execution plan throughout System Integration, UAT and Regression and Production Shakeout.
• Coordinated and reviewed the front-end system AGILE stories and test scripts impacting the new back-end application product.
• Managed creation of test scripts developed test execution plan using ALM Quality Center throughout the system Integration, user acceptance, and regression testing phases.
• Performed the pre-production technical shakeout to confirm the new application and new product’s readiness for product implementation and existing customer conversions.
• As JIRA Defect manager, reviewed all defects for clarity and validity, identified the issues for defect reporting and resolution using JIRA software for tracking and management reporting.
• Regularly provided Project Manager accurate project tasks, test execution status, defect management and. reported any potential obstacles to timeline requirements.
• Produced ad hoc reports at request of LOB manager and project manager.
• Created Dashboards, Visio charts, Power Point displays and training materials.
• Conducted WEBEX training and for inhouse operations, management, and customer service teams.
• Proof-read and edited customer facing marketing documentation to ensure accuracy and clarity.
• Apex contract extended multiple times at client request to guide project through all SDLC phases.
• Designated Treasury Risk Management Product SME.
• All tasks completed on time.

Confidential

Senior Project Business Analyst

Responsibilities:

• Interviewed portfolio of critical Treasury Management clients to ensure readiness for successful migration to the Confidential Treasury Management’s Risk Management ARP/Positive Pay service. Assessed client’s preparedness and updated database with comfort level metrics of the client. Prepared analysis of general findings for management.
• Reviewed the daily Service View online customer service tool, identified customer issue patterns, and created a post-migration issue tracking report for management.
• Prepared bi-weekly metric / statistic production reports and Power Point presentations for Key Stakeholders and Business Partners.
• Monitored, updated the Microsoft Project plan, and administered the SharePoint library. Scheduled, and documented all meetings with multiple Line of Business partners.
• Documented and updated process flow information adding diagrams as business partners joined initiative.
• Created test case scenarios and performed User Acceptance Testing of new database tool and coordinated issues with IT analysts.
• Produced risk assessments for project stakeholders.
• Developed process flow (Visio) designs with specialty business partners.
• Performed research and prepared detailed project plan for each assigned corporate client. Trained with process analysts to perform consolidation activities.
• Managed joint Outlook box: reviewed internal requests, assigned to the appropriate resource, monitored progress of request.
• Analyzed weekly production analyst’s status reports, contacted individual analyst for clarification, distilled information, prepared weekly report identifying areas of concern.

Confidential

Project Management Office Analyst

Responsibilities:

• Developed business and functional requirements for Siebel Wholesale Customer Information System (WCIS) initiative, developed test objectives and data requirements; prepared and maintained traceability matrix and performed data mapping, prepared data scrubbing criteria.
• Prepared project plan for data conversion, created work process flow diagram, participated in data mapping, scrubbing, transformation workshops. Supplied test scripts for integration and UAT testing.
• Mentored 25 data center department managers on use of Enterprise Project Management tool.