Business Analyst and Lead Solution Designer Resume

SUMMARY

Overall, 6 years of experience in IT industry as a Business Analyst, Solution Designer and Operational Incident Management and Root Cause Analyst.
Strong experience working in Rational Unified Process (RUP), Agile as well as Waterfall application development methodology.
Worked as a Business Analyst and Lead Solution Designer for designing robust and scalable systems to match changing Business requirements.
End to end knowledge about Telecom OSS BSS and Networking systems and their interlinking with the Telecom Business Process framework.
Worked on requirements involving CRM applications used in Sales environment for Lead Management, Opportunity Management and Partner Relationship Management
Knowledge of EAI (middle ware)application integration principles .
Developed and maintained business workflows and processes .Designed Enterprise Architecture artifacts including current state architecture, target state architecture, architectural roadmaps, Integration Architecture and Interface Integration matrix.
Strong background acting as a liaison between Business Users and Delivery teams to identify requirements, maintain / configure Business rules, perform feasibility study, conduct end to end solution design sessions with development and delivery team stakeholders, get actively involved in the Application system analysis, document end to end Solution in the form of software requirements specifications (SRS), develop implementation timelines, assist in system integration testing (SIT), end to end system acceptance testing (SAT), User Acceptance testing (UAT) and support Production deployment.
Knowledge of software testing tools and business process modeling tools related to software development
Sound knowledge of eTOM, SOA, ITIL, SID and CMMI process Areas.
Good working knowledge of Tools like SharePoint, Rational ClearCase, Rational ClearQuest, Microsoft Visio and Microsoft suite of products.
Knowledge of SharePoint 2016 features and Office 365 environment.
Strong Communication and Analytical skills with the capability to work with

PROFESSIONAL EXPERIENCE

Business Analyst and Lead Solution Designer

Confidential

Responsibilities:

Collaborate with the Sales & Marketing teams and Business users / client during the initial Requirements gathering phase, facilitate meetings and help them with necessary collaterals from an End to End IT solution perspective .
Understand the Business Requirements and map them to the functional requirements of IT systems namely Customer Relationship Management (CRM), Operations Support Systems (OSS), Middle - ware (EAI), Order Management System (OMS), Inventory Management system, Partner Relationship Management, Customer Self Service (CSS) Portal and Billing systems in order to create an As-Is and To-Be baseline
Perform IT system level Impact analysis and feasibility study and identify the IT systems impacted for the requirement.
Align Business Requirements with Platform Capabilities.
Develop Requirements Traceability Matrix.
Analyze business needs and perform translation of Business and technical requirements into clear functionality capabilities
Discuss the requirements with the System Development team stakeholders to understand the system level impact and limitations / risks if any.
Analyze the interface requirements between the IT systems and carry out necessary changes to fulfill the end to end Business Requirement.
Preparation of Software Requirement Specification (SRS) capturing the High level Solution Architecture Design, E2E System Process flow, Interface details between impacted systems and Individual system functionalities to cater the Business Requirement
Prepare ‘Functional Architecture’, ‘Integration Architecture’ and ‘Interface Exchange document’ supporting the design
Work closely with system operations teams to assure designs against Data Integrity risks.
SRS /Design walkthrough with Business and IT system development teams for approval and agreement.
Support to System Acceptance Testing and User Acceptance Testing teams for end to end testing.
Document defects and develop remediation plans
Involvement in root cause analysis of operational issues/defects cropping up in Live environment, identifying the impacted systems and drive them through the delivery cycle
Post Production Operational issue Analysis and Situation Management as per ITIL philosophy.

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