TECHNICAL Skills

• Project Management/ Methodologies
• Agile, Scrum, Iterative, Change Management, Release Management, Waterfall
• Requirements/ Document Management
• Rally, Version One, MS Office Professional, MS Visio, SharePoint, DOORS, Microsoft Visual SourceSafe VSS , Subversion SVN
• Technical Environments
• IaaS, SaaS, JAVA, Web Services, Client/ Server architecture, API, Integration, VMware, OpenStack, PL/ SQL, Oracle SQL Developer, Mobile commerce prepaid card applications iPhone/Android , ETL, OBIEE, TOAD, SOA, MDM, Kenan, Lotus Notes, Oracle, Teradata, ODS, Mainframe, COBOL II, JCL, UNIX
• System Integration Tools: Magic Bus, Informatica

EXPERIENCE

Product Manager/ Product Owner

Confidential

• Wrote complete and detail-oriented product requirements documents, ensuring clear communication of those requirements to the business, design, usability and development teams.
• Defined and prioritized product backlog for release management to meet roadmap strategy. Empowered development team to adopt Agile/Scrum methodology by accessing current Agile/Scrum approach, led training initiative, instituted and re-energized agile practices and served as the primary change agent.
• Served as primary Agile/ Scrum based project manager team of 7 for OpenStack implementation into the xStream's SaaS product and IaaS environment, which allows multi-hypervisor supporting within the same user interface. Initiated best practices to gain process maturity by creating a requirements process to deliver projects on-time according to the customer's expectations.
• Worked with technical team to documented business/ system processes and integration requirements for cloud platform development.
• Technologies: Agile, Scrum, Iterative, Release Management, Integration, xStream IaaS, xStream SaaS, Version One, VMware, OpenStack

Product Owner/ Lead Business Systems Analyst

Confidential

• Led the design, from conception to solution, of the HT360 Business Intelligence Solutions platform, which allows the user to evaluate all aspects of a hotel's market and competition through a single intuitive interface.
• Collaborated with development managers to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
• Supported product offerings by interfacing with cross functional teams including off-shore resources , various other departments and key stakeholders to define, develop, shape and refine software requirements.
• Built/ groomed product backlog s for short-, medium-, and long term product roadmaps.
• Maintained the business value and functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria.
• Technologies: Agile, Scrum, Iterative, Change Management, Release Management, Integration, JAVA, Web, Rally, Version One, OBIEE, PL/ SQL, Oracle SQL Developer

Consultant/ Sr. Business Analyst

Confidential

• Participated in scoring and analyzing functional capabilities for new Centralized Reservations System.
• Worked with stakeholders to identify and analyze gaps between current and desired state by performing analysis of processes and software capabilities including complex system process analysis.
• Technologies: Agile, Waterfall

Consultant / Product Owner

Confidential

• Worked in a cross-functional environment with Product Management, engineering, UX Design team and QA to define project scope, goals, and deliverables to support business and customer expectations for an ecommerce mobile app iPhone/ Android to buy, send and swap digital gift cards.
• Utilized Scrum methodology to facilitate requirement sessions, maintain product backlog and support product development.
• Acted as an escalation point for potential conflicts and project issues.
• Technologies: Agile Lifecycle, UML, Visio, Objective-C, Java, Version One, Integration, Client-Server Firethorn Consumer Model Interface

Consultant/ Sr. BI Business Analyst

Confidential

• Gained understanding of company processes and data to define KPIs, score cards and other benchmarks for the Credit Collections department to conduct financial analysis, statistical analysis, data mining and other special projects for increased shareholder value.
• Created and defined business and system requirements, data definitions, business processes and data flows to integrate data to and from various sources into the Enterprise Data Warehouse.
• Facilitated meetings with all levels of the business community for requirements gathering, project development, business and design considerations, impact and risk analysis and quality control.
• Technologies: SDLC, Waterfall, Sharepoint, ETL, OBIEE, JAVA, TOAD, SQL, Oracle, System Integration, Informatica batch integration

Business Analyst

Confidential

• Created and defined business and functional requirements, business process flows Visio , billing processes, call center and contract fulfillment processes, workflow diagrams and use cases used for new CRM system for technical and non-technical audiences.
• Identified integration points with other enterprise systems to determine upstream/ downstream systems and data dependencies for CRM system conversion, billing system processes, call center operations, contract fulfillment processes and MDM initiatives.
• Worked with Customer Care to create and define comprehensive reporting data related to the contract fulfillment process and contract life cycle enabling the business to quantify benchmarks necessary for improved performance and efficiency.
• Technologies: SDLC, Waterfall, Agile Iterative, Epiphany CRM , SOA, MDM Master Data Management , JAVA, J2EE, Lotus Notes, Domino, Mercury Test Director, Microsoft Visual SourceSafe VSS , Subversion SVN , Kenan Billing System, System Integration: Magic Bus real time data integration , Informatica batch integration

Consultant / BI Business Analyst Confidential

• Participated in all phases of SDLC including project estimation and scoping, assisting technical team with design, preparing and executing detailed test plans and test cases.
• Worked closely with technical team and integration technologies to source data from external systems into Enterprise Data Warehouse.
• Assisted in the development of project plans, timelines, and risk assessment mitigation, which allowed projects to be delivered on-time and within budget.
• Implemented Change Control Procedures to manage project modifications.

Technologies: Waterfall, RUP, Visio Sharepoint, Brio, Business Objects, Oracle, Oracle Forms, Teradata, Siebel, Operational Data Store, System Integration: Informatica batch integration

Business Intelligence Analyst

Confidential

• Supported software implementations for financial reporting systems by participating in all SDLC phases.
• Trained front-end users to query, extract and download commissions, auditing, marketing, tax compliance and revenue data to spreadsheet for reporting financial data, which optimized the corporate financial reporting services.
• Translated business requirements into detailed data and process flow diagrams to provide system documentation.
• Prepared and maintained project artifacts: Business, Functional and Technical documents, test plans, and user guides.
• Technologies: Waterfall, RUP, Telelogic DOORS, Visio SharePoint, Brio, UNIX, SAS.

Applications Developer

Confidential

• Utilized SDLC and integrated SEI CMM standards in daily job functions, which allowed the Communications Industry Group to achieve certification.
• Designed, coded, tested and documented new and enhanced COBOL efforts on a DEC/VAX platform supporting product, billing and rating issues for wireless products to meet expectations.
• Performed ad-hoc requests supporting finance, fraud, marketing and commissions to provide data for immediate business and financial decisions.
• Provided production support resolving program and other operational problems, which met or exceeded Service Level Agreement goals, while providing excellent customer service.
• Participated on Y2K team, contributing to a successful billing and reporting systems transit.
• Technologies: COBOL II, JCL, RDBMS, SQL, RDBMS, SDLC, AS400 Mainframe, Waterfall, Engineering Industry Capability Maturity Model Integration CMMi