PROFESSIONAL SUMMARY:

• Over 7 years of extensive experience in Business Analysis, Software Validation and business process re-engineering, with proven ability to articulate business values.
• Diverse experience in Insurance domains. Extensive experience with Auto Insurance
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Strong Business Analysis Skills including In depth knowledge of Software Development Life Cycle SDLC , having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process RUP .
• Reviewed test plans, test traceability matrices to ensure quality test coverage.
• Extensive Knowledge of Systems Management, Design and Data Modeling.
• Hard-core experience involving Business Process Re-Engineering, Software Re-Engineering using RUP methodology and ERP Systems Implementation and Continuous Improvement techniques.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Excellent business writing skills in writing Preliminary Investigation Report, System Requirements document, Systems Design Specification and System Requirement Change Request.
• Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation communicating to users.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Experience offering a solid foundation in budget planning, micro-lending, credit financial analysis, underwriting, contract negotiations, accounting, public speaking, sales marketing, technical assistance, client vendor relations, project management and an understanding in current mid-level financial trends seeking Business Analyst position.
• Demonstrated high capacity to learn new technologies rapidly with no formal training.
• Proficient at creating and transforming business requirements into software requirement specification SRS using Rational RequisitePro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Understanding of BEA WebLogic Portal to simplify the production and management of custom-fit portals, allowing a shared services environment to roll out changes with minimal complexity and effort.
• Experience in conducting Joint Application Development JAD sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.
• Expert in Root Cause Analysis, Feasibility studies and Risk Assessment studies.

TECHNICAL SKILLS

Languages and Tools:

UML, Rational Rose, RequisitePro, Rational SoDA, Rational Clear Case, Rational Clear Quest, Mercury Test Director, MS Project, MS Visio, MS Office Suite, Bloomberg,VBA for Excel, SQL, PL/SQL, Java, J2EE, C , VB.NET, C /CLI, Adobe Acrobat, PhotoShop, AutoCAD, 3D MAX

Databases:

Oracle 8i/9i, MS SQL Server, MS Access

Environments:

Windows 9x/NT/2000/XP, UNIX Sun Solaris, AIX, HP-UX , Linux, Mainframe

PROFESSIONAL EXPERIENCE:

Confidential

Role: Sr. Business Analyst

Confidential is a holding company engaged through its subsidiaries in providing a wide range of commercial and personal property and casualty insurance products and services to businesses, government units, associations and individuals. The company operates its business through three segments: Business Insurance Financial, Professional International Insurance and Personal Insurance.

Responsibilities:

• Worked on UAT testing and took signoff from the Commercial line of Property Casualty business users.
• Analysed the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to make enhancements in the future to-be system.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT User Acceptance Testing
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Developed the QA test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge by using Test Director.
• Helped with Data Mapping between the data mart and the Source Systems.
• Extensively used Test Director to review and update the status of entire testing process.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Worked on several mainframe based applications running on an AS/400 platform.
• Extensively worked on the ETL mappings, analysis and documentation of OLAP reports requirements
• Coordinated re-architecturing the existing VBA/Access system into ASP.net environment and existing table structure, stored procedures, and functions in MS SQL environment.
• Design and develop the data load process using XML Style sheets and ACORD.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Worked extensively with MS Excel
• Provide customer service and support for Property Casualty risk management needs

Confidential

Role: Business Analyst

Responsibilities:

• Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects.
• Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact.
• Involved in the creation and maintenance the Workflow plans and artifacts.
• Created functional specification and supplementary requirement document.
• Involved in creation of Prototypes evaluation of development and technology options and feasibility analysis.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Process Models.
• Worked with Business Objects for Reporting
• Created Use-Case Models using Rational Rose to depict Actors and Use-Cases in various Business Processes and Identification of Basic/Alternative flows and definition of preconditions of the system.
• Worked with UI team to create the User Interface screenshots to be presented to the Business.
• Examined, analyzed and model Test plans, Use Case Model cases and Test procedures based RUP methodology.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Involved in black box testing For Functionality Verification.
• Gathered specifications and requirements from development personnel prior to application testing.
• Reviewed manual testing methods, developed and executed automated scripts.
• Involved in automated Regression Testing using Quick Test Professional QTP .
• Performed sanity testing for each new build of the application
• Involved in Manual Testing of the GUI with regard to layout, usability and standards.
• Developed automated test scripts using Quick Test Professional for Functionality testing
• Verified the functional aspects as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Used Rational Clear Case, and Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.

Confidential

Role: Business Analyst

Property Casualty has two major lines - Commercial and Personal. Recreational Marine is one among the personal line. This project comprises the development of a new system as the underwriting and booking system for Recreational Marine. The objective is to provide the ability for their Assureds to self-issue Marine certificates of insurance and to access premium and claim information via the Internet. AIG Global Marine has decided to meet this challenge through a multi-pronged/multi-phased systems initiative. The project concentrates on the development of new functionalities to create a full-blown policy that interfaces to the DBG back-end systems while replacing all processing and edit rules that exist between PES and the current AIG Inland Marine back-end processes.

Responsibilities:

• Gathered requirements for the XML bridge
• Stored and modified requirements in MS Word and using TestDirector.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD Business Requirement Documents supporting documents containing the essential business elements, detail definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT User Acceptance Testing .
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.
• Suggested measures and recommendations to improve the current application performance.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Worked with underwriting department to evaluate risk, exposure of potential clients and also measured risk exposure and determined premium.
• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications.

Confidential

Role: Business Analyst

Project included documentation of existing workers compensation system, Claims for automobile and crop insurance programming and Conversion of General Ledger system to facilitate integration of Northwest Farm Bureau data into Country Insurance's applications system. Developed, maintained and tested application programs. Provided on-call support.The company offers various products for the business customers like Property, Liability, Business Income, Workers Compensation, Commercial Automobile and Commercial Umbrella. The customers can manage their insurance accounts, pay premiums, file claims etc. online using this application. The project involved conversion of existing policies in the Legacy application to the new product AQS. The conversion was done by writing custom automation scripts in QTP. The entire ETL process for a policy was completed by a single QTP script.

Responsibilities:

• Involved in Troubleshooting, Debugging and Performance Tuning of code and supporting users by incorporating specific requests
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Performed custom data conversions and developed custom software for risk management applications including commercial insurance, life insurance, etc, tracking. Perform all data field mappings.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Involved in the defect fixing, testing and generating Incident Reports.
• Involved in creating business processes and modeling diagrams using Rational Unified Process RUP .
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Interacting closely with functional teams and end users on critical issues
• Created use case scenarios and documented work flow and business process using Rational Rose
• Involved in project management using MS Project
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
• Worked on Requirement Change Management System in Rational Requisite Pro
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Wrote test cases and test scripts for the User Acceptance Testing
• Incorporated Rational Unified Process RUP to create Requirement Document Specifications using Visible Analyst.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Maintained benchmark controls to policies, company standards and contracts, performed vendor sourcing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts.
• Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level
• Used Rational Clear case for version control
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle SDLC methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.
• Used Rational clear quest for defect management.