SUMMARY:

• Versatile and experienced business professional with a record of achievement improving the performance of organizations in cybersecurity, healthcare, financial services, (banks, credit unions, insurance companies), education, government and digital marketing in leadership roles including Sales Manager, Business Loan Manager, Senior Business Analyst, Senior Strategy Analyst, Senior Consultant & Project Manager.
• Well versed in key areas of business analysis including consulting, functional and technical requirements elicitation and documentation, facilitation, gap analysis, process mapping, strategic planning, change management, needs analysis, user stories, business planning and strategy.
• Skilled in numerous areas of Information Technology including needs assessments, IT infrastructure, IT design, IT strategy, process improvement, project management, quality assurance, user acceptance testing, test cases, technical support, requirements gathering and technical writing in an Agile project environment.

CORE COMPETENCIES:

Strategic Planning Project Management Consulting Business Analysis Requirements Elicitation & Documentation Process Improvement Gap Analysis Change Management Process Mapping Forecasting Facilitation BPMN

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, Outlook, Power Point, Visio) Microsoft SQL Server 2008 Business Objects Microsoft CRM JIRA Agile Project Environment

PROFESSIONAL EXPERIENCE:

Confidential

Consulting Business Analyst

Responsibilities:

• Responsible for directing program level strategy for a 50+ team program in an Agile environment.
• Work directly with operations and business owners to determine how to drive a large - scale project forward.
• Manage enterprise-wide reporting solution by documenting requirements & process flows. Drive project forward by coordinating business and technical teams to deliver consolidated dashboard for client.
• Facilitate online meetings to provide support, working sessions, and workflow discussions. Create documentation and other required outputs to meet client needs.
• Lead routine status updates for executive level clients.

Confidential

Senior Product Analyst

Responsibilities:

• Work directly with operations and business owners to define requirements for UAT test cases.
• Document current and future state workflow processes for various lines of business within Revenue Cycle Point Solutions
• Travel to client sites to provide support, conduct meetings and facilitate discussions for workflows, documentation and other client needs.

Senior Strategy Analyst

Confidential

Responsibilities:

• Worked directly with Confidential leadership to clearly define strategic, enterprise-level initiatives, determine potential solutions, make recommendations, and translate those into actionable plans prior to formal project.
• Leveraged the expertise of Confidential clinical and operational leaders to create the framework for initiatives that can then be implemented at corporate, division, and facility levels. Functioned as an internal consultant with clear understanding and appreciation for health care operations, clinical workflow, strategic planning, & strategic analysis.
• Excelled in conducting research, analyzing data and market trends, and applying that information to strategic work.
• Direct responsibility for assigned Confidential initiatives and service lines and routinely represent the Strategy & Planning team in direct interactions with corporate, division, and facility leaders. Frequently traveled to facilities to understand workflows and successfully able to gain and maintain trust and confidence of team members and influence others to action and foster open dialogue. Proactively prioritized initiatives and related tasks to effectively manage assignments in a complex and dynamic environment. Acted independently to plan and support assigned initiatives with corporate, division and facility teams. Collaborated with other team members and worked across interdisciplinary workgroups to accomplish enterprise goals.
• Planned, organized, and facilitated medium-to-large strategy and design sessions to plan strategic initiatives across Confidential and partner organizations (IT&S, OSG, PI, etc.).
• Organized strategic initiatives into actionable plans and communicate approach to leaders and teams.
• Provided ongoing leadership support and program enhancement to clinical programs.
• Proactively identified, managed, and communicated strategic program risks and issues. Created associated mitigation plans.
• Facilitated effective communications among leadership and teams to ensure comprehensive understanding of needs and expectations.
• Performed other related duties as assigned to support the Strategy & Planning team and Confidential as a whole.
• Earned multiple Star Awards for high performance among various projects within Confidential .

Confidential, St. Louis, MO, Dallas, TX

Senior Consultant, Business Analyst

Responsibilities:

• Liaison between business users and technical groups to ensure project requirements are documented and implemented.
• Lead complex elicitation sessions to gather requirements for Business Intelligence projects and reporting. Worked with labs globally to resolve issues and incoming change requests.
• Documented process flows to ensure clear understanding of future state goals.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
• Managed a team of 4 other consultants within the Confidential organization.
• Lead complex elicitation sessions to analyze, diagnose and resolve unpredictable and varied business problems relating to records management and commissioning systems.
• Prioritized integrated requirements to ensure requirements are complete and documented.
• Shaped requirements into valuable business solutions using strong documentation skills.
• Able to recognize and business process issues and opportunities and propose appropriate solutions.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
• Created and updated Business Process Mapping Visio diagrams using the Business Process Framework (eTom).

Confidential, St. Louis, MO

Consultant

Responsibilities:

• Assessed, addressed and resolved customer challenges while serving in functional roles as Functional Analyst, Business Analyst and Jr. Project Manager.
• Served as a Business Analyst assessing Master Data Management requirements for a Fortune 500 telecommunications company.
• Served as a Business Analyst driving a streamlining of loan content across 17 partner banks.
• Enabled a client’s sales team to develop the largest sales pipeline in company history. Documented sales processes and identified key areas for improvement. Created tools for use by the sales force in the future to continue the improvement.
• Improved collaboration between three departments in a Fortune 500 company. Gathered sensitive information and utilized it to enhance communications with no violation of confidentiality.

Confidential

Consultant

Responsibilities:

• Played a pivotal role in developing the firm during the early days of its existence.
• Coordinated RFP responses and closely liaised with government agencies to drive new business development while overcoming the challenges of working in a virtual environment.
• Improved the firm’s offerings by rapidly learning SQL and Business Objects and becoming a technical go-to source in that area.
• Helped retain a large school district as a client.
• Personally ran a set of monthly reports in preparation for review and sorting by appropriate managers.
• Participated in development of a homegrown software tool that enabled the district to better manage the budgeting and forecasting of grant funds. Authored a 200 page supporting technical document.

Confidential, St. Louis, MO

Project Coordinator

Responsibilities:

• Provided accounting for the company as well as for the owner’s personal accounts.
• Improved vendor relations and saved the organization.
• Organized and brought accounts payable back on schedule.
• Improved the company’s financial position and cash flow.
• Organized and updated Accounts Receivable to take aging from 180 days to only 35 days.