SUMMARY

• Around 9+ years of IT professional experience in Salesforce Service Cloud and Salesforce Marketing Cloud platform as Business Analyst and QA analyst.
• Certified Salesforce.com Administrator #WI17, Salesforce.com Developer #WI17
• PSM - I certified Professional scrum master
• Experienced in Analysis, design, testing, implementation, documentation, evaluation and maintenance of the Salesforce Service Cloud and Marketing cloud ecosystems.
• Good knowledge in Salesforce Visual forces, Triggers, SOQL, SOOL, Marketing Cloud, SSJS, AMP Script, Email Studio, SMS Studio and other Salesforce technologies.
• Demonstrated experience and knowledge of creating Users, Roles, provide user/Organization level permissions and testing in Salesforce Objects, fields, security setup, other configurations, SOQL queries, Tigger’s, workflows to build business functionality based on design for business requirements.
• Strong testing skills in Salesforce1 Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Have knowledge in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details.
• Having extensive experience gathering requirement and testing in SMS and Email campaigns.
• Demonstrate of Salesforce Marketing Cloud core functions including Email Studio, Mobile Studio, Journey Builder/Automation Studio and Content Builder.
• Gathering Integration requirements, create User stories and testing of Salesforce Service and Marketing cloud with other echo system like MuleSoft, TIBCO, Website etc. to facilitate REST/JSON or SOAP/XML API integrations.
• Strong working knowledge and experience in creating user stories, Design documents, production support, create Test cases, Test result and UAT sign off activities.
• Expertise in Customer journey development, marketing analytics, marketing automation strategies, data management and the day to day administrative tasks, platform upgrades.
• Hands on experience in JIRA for project scope, a defect tracking system to identify issues and concerns, then worked with development teams to implement necessary functional changes.
• Active participation in Agile ceremonies like Backlog refinement, Sprint planning, Daily scrum, Sprint Review and Sprint Retrospective meeting.
• Experience in end to end implementation of Software Development Life Cycle (SDLC) and apply them effectively to Agile and Waterfall models
• Expert in analyzing Business Requirements, Functional Specifications and gap analysis, writing Test Plans, Test Scenarios, Test Cases and analyzing Test Results.
• Strong experience in Defect Life Cycle in QA.
• Solid experience in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models
• Having Strong analytical, problem solving, communication, and interpersonal skills.
• Ran daily standups, touchpoints, and leadership project status report meetings.

TECHNICAL SKILLS

Operating Systems: Windows(10, 7, XP, 2000)

Databases: Oracle Database, SQL Server

Languages: Java, SSJS, JavaScript++,.Net, Apex,PL/SQL,SQL, SOAL, Data Wave 2.0, UNIX Shell Scripting, XML, HTML, JSON, YAML and RAML, MuleSoft

Tools: MS Excel, MS Office 2010, SharePoint, MS Visio, PowerPoint, MS Project, MS Access, Eclipse 3.0, Bugzilla, Salesforce, QC, Test Director, ALM, Jira, Data Loader, Soap UI,, Web services, SOAP, Cast Iron, WSDL, XML, JSON, REST, Eclipse, Aside.io, UNIX Shell scripting, Java, Eclipse, Oracle PL/SQL, Oracle 9i/10g, MySQL, Oracle SQL Developer, TOAD for Oracle, XML, XSD, X-path, XSLT, Eclipse, C, C++, Java, PL/SQL, Apex, Ajax, Git and Maven.

Salesforce Technologies: Salesforce Lightning, Service Cloud, Marketing Cloud (Journey Builder, Email Studio, Audience Studio, Mobile Studio, Social

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Business Systems Analyst/QA

Responsibilities:

• Analyzing functional and non-functional requirements to assist in building the best possible solution that meets company’s architectural principles and design guidelines
• Estimating, planning and prioritizing activities to meet expectations and deadlines
• Work with development teams on the design and development of custom solutions through standard SFDC configuration in Apex, VisualForce, Lightning, JavaScript, application integration and data migration
• Triaging and fixing defects for all releases or day-to-day code related bugs, Performing unit tests and QA on all projects
• Identifying opportunities and executing continuous improvements in areas including but not limited to development process, deployment practice, and code quality and unit test automation
• Contributing to data integration initiatives among Salesforce and multiple internal and external data sources using integrations tools, platforms, and APIs to extract, transform and load data as required
• Manage and Maintain security including sharing rules and security levels.
• Functional knowledge of Apex, Lightning, SOQL, SQL, JavaScript, REST, SOAP, HTML/CSS, APIs to assist with the design, testing and documenting scalable, high-quality business solutions on the Salesforce service cloud & Marketing Cloud platforms
• Provide best practices on the use of SFDC and marketing cloud, Guide the team on best practices for security model, mobile deployment strategies, workflow, data validation and analytics.
• Gathering requirements and create user stories and Effectively prioritization of user stories based on business needs.
• Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
• Gather requirements and Testing of SMS and Email campaigns and Testing of Salesforce Marketing cloud with other echo system like Salesforce, MuleSoft, TIBCO, Website etc
• Gathering integration requirements and Testing REST/JSON and SOAP API’s
• Testing on Email/SMS Templates using HTML, CSS3 and AMP Script in Marketing Cloud as per the requirement.
• Effectively communicate between technical, operational and strategy group.
• Hands on experience in testing Marketing Data extensions and Journey builder to accommodate customer scenario.
• Testing of the import, extract and query activities using Automation studio.
• Extension Use of Workbench to run SOQL in order to create test data and manipulate test data in respective salesforce environment.
• Create and maintain robust test plans and test cases for all aspects of business systems with quality assurance best practices and standards
• Clearly communicate all bugs and issue uncovered through testing to the appropriate team members
• Application Management & Support, Assist end users in trouble-shooting system issues
• Testing on Users, Roles, Provide user lever and Organization level permissions.
• Creating user stories, design documents, prod support, create Test cases, Test result and UAT sign off activities
• Active participation in agile Ceremonies like Backlog refinement, Sprint planning, Daily scrum, Sprint Review and Retrospective meeting.

Environment: Salesforce Lightning, Service Cloud, Marketing Cloud (Journey Builder, Email Studio, Audience Studio, Mobile Studio, Social Studio, Advertising Studio, Interaction Studio, Data Studio), Sales Cloud, Community Cloud, Server Side java Script(SSJS), HTML, CSS3 and AMP Script, Visual Studio code, Salesforce Developer Console, Apex Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers),S-Controls, Triggers, Custom Objects, Web services, SOAP, Cast Iron, WSDL, XML, JSON, REST, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing, Eclipe, Aside.io, UNIX Shell scripting, Java, Eclipse, Oracle PL/SQL, Oracle 9i/10g, MySQL, Oracle SQL Developer, TOAD for Oracle, XML, XSD, X-path, XSLT, Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader, C, C++, Java, PL/SQL, Apex, Ajax, Git and Maven.

Confidential

Salesforce QA Analyst

Responsibilities:

• Working for world leading bank on Global-CRM project which involves investment banking, financial banking and marketing division across the globe.
• Validated Data security and Sharing rules in Salesforce.
• Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.
• Validated hundreds of reports and tested dashboard bases on roles and role hierarchies.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Data migration from lower environment to higher environment and validat ion the data.
• Created Test scripts, Test cases, executed Test cases and logged the defects in QC environment.
• Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing
• Good interacted with QA team members, Developers, Project Managers and Clients to resolve issues
• Ensure operational performance, data integrity and business needs are met by the system on daily basis
• Served as a point of escalation for application problems providing technical expertise
• Supported Operations & Engineering plans by delivering on key system initiatives
• Focused on ways to implement process improvements for the benefit of the company
• Regularly participated in Technical and Use Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Sent out daily status reports to the QA managers, QA team members and Developer teams.
• Coordinated with onsite/offshore teams, conducted necessary KTs and provided full support whenever it was required.

Environment: Force.com, Apex Data Loader, HP - Quality Centre 11.5, Toad, ETL, SOQL, Windows 7