Objective:

Seeking a stimulating and challenging position in a supportive, dynamic and growing organization where I can continue to exercise and develop my skills as well as advance my career.

Profile Summary:

I'm a well-rounded IT professional having experience that spans over 17 years in the IT space working in the capacity of a Software Engineer, Project Manager, Project Lead, Business Systems Analyst, Data Analyst and Enterprise Business Architect. I have the proven ability to set and enforce project management standards, manage size-able cross-functional teams in a matrix and high-profile customer facing environments supporting effectively and efficiently organization's operational needs and strategic initiatives through delivering products, hiring, staffing and maintaining of a diverse and effective workforce. Have hands-on experience in managing, coaching, mentoring and training employees/team members. Have hands-on working knowledge in the following spheres: Project Management, IT Governance Compliance, Cost-Benefit Analysis, Enterprise Business Architecture/Business Analysis, Business Process Re-Engineering BPR Business Process Management/Modeling BPM Process Mapping Analyzing and developing System Workflow Data Mapping/Modeling System Integration Road Mapping for SOA Assessing Documenting 'As Is' Business Process Capabilities Documenting 'To Be' Business Processes Gathering Analyzing Business/System Requirements Analyzing Data Developing Functional/System Design Specs QA/QC: Developing Test plan, strategies and scripts for System, Integration, Regression/End to End Performance, ORT UAT Managing Change Control: Processes, Procedures Standards, Leading Implementation, Managing Projects using SDLC/SDM, Waterfall Agile/Scrum and PMI Methodologies as wells as various requirement gathering, designing and data/object modeling tools/techniques in Web Portal and legacy systems environments.

Confidential

Methodologies:

Project Management - PMI, PMBOK, Software Development SDLC/SDM, Object Oriented Analysis Design OOAD , IT Service Management ITIL, CMMI, Business Process/Six Sigma SIPOC, DMAIC RACI, Gap Analysis, As-Is, To-Be, Web Design - Usability Principles Methods, CMS MITA, Agile/Scrum, ADM Accenture Delivery Methodology , Change Control - Change Management.

Frameworks:

Enterprise Architecture - TOGAF, Zachman, DODAF, FEAF, SOA, Sarbanes-Oxley/SOX.

Modeling:

OOAD - Unified Modeling Language UML , Business Process Modeling - BPMN, Data Modeling - ERD, CDM, LDM, PDM, 1st/2nd/3rd NF, IS Security - Threat Modeling/Attack Tree, User Interface/UI/UX - Wire Framing, Prototyping.

Business Analysis, Design Process:

Rational Requisite Pro ReqPro , Rational Unified Process RUP , Data Flow Diagram DFD , Requirements Traceability Matrix RTM .

Tools:

Project Management MS Project, Design/Drawing/ Diagram Visio, QA/Testing - HP Quality Center, PVCS Defect Tracker, REMEDY, Documentations, Presentation Collaboration - MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Sharepoint, Data Analysis/Query SQL.

Environments:

Net, C , C VB, Oracle, MS SQL Server, Web Portal/Web Service.

Techniques/Facilitation:

Requirements Gathering Validation JAD Session, User Focus Group Meeting/Survey and interviews.

Professional Experience:

Confidential

Consultant/Sr. Business Systems Analyst-

In a cross-functional environment, led the requirement effort for a business intelligence/data warehouse metrics reporting project. This undertaking entailed process improvement in the reporting system that'd convert current legacy actuarial analytics report system to business object platform allowing users to extract data/report from a single source. Mee with business stakeholders, gathered, documented and verified business requirements. Elicited and developed report specifications by mapping data to appropriate metrics and dimensions, defining parameters filters and formatting report layouts. Provided statuses to PMO Business Leadership team. Managed issue and Risk logs. Mentoedr other Analysts and reviewed their deliverables to ensure they followed the standard guidelines and met stakeholders' expectations.

Confidential

Manager, Systems Configuration Business Analysis Claims Systems/Interfaces -

• In a highly regulated environment, managed a team of Business Systems Analysts/Technical Resources responsible for overseeing/managing third party editing/pricing applications Optum iCES, 3M groupers interfacing with the core claims system, GE IDX that processes claims. Provided project management oversight on scoping, planning, scheduling, monitoring/controlling and closing out projects. Led business analysis, gathering business requirements, fit-gap analysis, developing system specifications, developing test cases, performing QA Unit, End-to-end testing , conducting/facilitating UAT for new implementations. Addressed production issues, document and maintain system documentations, business processes and SOPs to support business operation. Manage the configuration of the systems by enforcing a prescribed change management policy and a clear documentation processes. Worked with the internal IT team, Claims Quality Integrity and 3rd party IT development teams to ensure that system configuration changes are functioning properly in production. Present executive briefings/metrics and provide project status to the senior leadership/stakeholders/PMO steering committee.
• Hired, developed staff and directed the work of the resources by planning and coordinating activities such as systems installations, upgrades, systems integration and interface development relating to claims processing.

Independent IT Consultant

Confidential

on the clients' need, contributed to the projects performing the following activities: Project Management, Business Analysis, Quality Assurance and Business Architecture.

Based

Confidential

Worked on technology projects acting as the liaison between business and technology groups.

IT Project Manager/Lead Business Systems Analyst

As PM:

• Managed cross-functional project team in a matrix and high-profile customer facing environment supporting effectively and efficiently organization's operational needs and strategic initiatives that encompasses -
• Running complex projects/programs in agile/waterfall methodology from design and development to production
• Defining requirements and planning project lifecycle deployment
• Defining resources and scheduling for project/program implementation
• Creating strategies for risk mitigation and contingency plan
• Initiating project, planning and scheduling project resources, deliverables, goals, and milestones
• Monitoring and controlling project activities Tasks
• Identifying project issues, managing logs and solving issues
• Managing integration projects including needs analysis, system design, testing and implementation
• Designing/developing and maintaining technical and project documentations
• Responding to executive level project requests determining business needs, scope and level of effort required
• Providing project status communicating WBS milestones to the stakeholders
• Ensuring that all artifacts/documents are produced and activities are performed in each phase of the development life cycle complying with prescribed methodology: CMMI/PMI or Agile/Scrum
• Administering and managing change control process/system change requests and releases

As Lead BSA:

• Was the primary liaison between the business community, technology organization and external partners on projects for the entire SDLC. The responsibilities include as follows:
• Interact heavily with business stakeholders/SME to understand their problems and needs
• Worked with business to identify opportunities for improvement in business operations and processes
• Gathered, analyzed, documented, and validated business needs/requirements Created User Stories, Conducted JAD session, interviews and user focus group
• Established requirements baseline and addressed change management Captured in RTM, Requirement Traceability Matrix: Bus Requirements, Functional Requirements, Bus Process, Bus Rules Test Cases
• Performed 'FIT GAP' analysis to pinpoint missing feature in the system
• Modeled/documented business processes: 'AS IS' and 'TO BE' Used BPMN modeling tool, as required
• Elicited functional requirements and created design spec document Used UML modeling Tool, as required
• Created test cases and performed QA testing Regression, UAT
• Created system user manuals, as needed

Confidential

on Re-engineering Project of Core Laboratory Information Management System LIMS that encompasses Clinical Trial Clinical Pathology and associated Sub-Systems, such as EMR/EHR.

Sr. IT Business Systems Analyst/Project Manager

• Implemented the project management standards, processes and methodology in the IT department for IT projects and created required deliverable artifacts/templates. My primary responsibilities include conducting needs analysis and documenting solutions for system enhancements, new functionality and new integrations for LIMS Web Portal ongoing basis as well as leading a team responsible for gathering business requirements, creating functional/technical design specs, developing test strategies/plans/cases, performing application testing, assuring quality, developing user manuals, creating ITSOP security/compliance documents and updating/managing documents of all areas for in-house built Laboratory, Billing ,EMR and Business Intelligence applications. Managed and provided direction to Business Systems Analyst, QA Analyst, Data Analysts and Technical Writer while serving as the key liaison between business users and Technical Teams performing the followings:
• Business Systems Analysis Developed Design Spec: Analyzed existing software for incorporation of desired enhancements performing detailed reviews and analysis of program changes, new equipment, new technology and other factors and trends impacting existing systems in order to facilitate the development and conformance of system modifications.
• Conducted requirements gathering sessions in the form of JAD or small users meetings. Worked with business units to understand their needs , find the opportunity for process improvements, and analyzed the 'As-Is' business process workflow and propose technology solutions to improve process efficiencies by creating 'To-Be' business process workflow.
• Developed and manage business/functional and technical requirements documents using Requirements Traceability Matrix RTM , created Functional/Technical specifications and developed Conceptual/Logical Design document that encompasses Use Cases, UI Specs, Data Flow Diagram, Object/Class Model, State Chart/Sequence Diagram, Data Elements Grid, Interface Spec HL7, XML and Report Specs, etc. and work with the development team to design technical solutions.
• Analyzed and mapped data for conversion. Ensure that all federally regulated policies are implemented and enforced.
• Enterprise Architecture: Provided project management oversight initiation to implementation to enterprise architectural undertaking. Work with Application Development and Infrastructure teams to identify, research, discuss, design, and implement key enterprise architecture standards. On an ongoing basis, communicate with business stakeholders to gather enterprise architecture requirements and visions for the future state of the Enterprise Architecture needed in order to satisfy the organization's business strategy and target operating model showing how the current and future needs of the organization will be met in an efficient, sustainable, and adaptable manner. Developing architectural standards and frameworks based on industry best practices. Create, update and manage conceptual, logical and physical architectural models aligning with architectural framework using UML. Created business process models using BPMN for different line of businesses corresponding to enterprise business architecture objectives and visions.
• Using Zachman framework, developed enterprise architecture blueprint documenting the current Process - Application Dependencies depicting different entity views having stake in the Enterprise Planner, Owner, Designer, Builder, Integrator user views across Data, Function, Network, People, Time Motive aligning with Business/IT Strategy. Develop/update the current enterprise Architecture model based on the delivery projects to date. Created Service Layers blueprint illustrating business actors, user interfaces, business services processes, application services, data components and technology infrastructure components. Worked on security architecture RBAC model using UML, gathering requirements for developing Role Based Access Control model depicting organizations' role hierarchy and its relationship with subject, session, permission operation entities based user role constraint role activation constraint.
• Project Management Implementation: Initiate, Planned, Scheduled, Managed Risk Issue logs recording mitigations resolutions, Monitor Control projects and deliver products. Managed integration projects including needs analysis, system design, testing and implementation. Respond to executive level project requests determining business needs, scope and level of effort required.
• Provided project status communicating WBS milestones to the stakeholders, coordinating tasks with the development team and the business units. Ensured that all artifacts/documents are produced in each phase of the development life cycle complying with CMMI/PMI. Consult with cross-functional technical team members to ensure viability of systems. Testing QA: Created and executed Test Cases for end-to-end/Regression Testing. Develop test plans strategies, create test environment for conducting User Acceptance Testing and validate results. Ensure systems are compliant with HIPPA FDA.
• Compliance: Developed and maintain IT Security Compliance documents on an ongoing basis to meet the regulatory requirements aligning with IT security architecture. Created SOX financial process, procedure internal control readiness framework using ITIL Strategy, Design, Transition, Operation Continual Improvement defining components/phases aligned with executive and departmental organizational chart/roles.
• Defining Standard Operational Processes, Policies/Procedures Providing Training: Ensured that systems documentations Requirements doc, Design Spec, User Manual, QA/Testing Materials Traceability Matrix etc. are updated. Developed IT SOP and System User Manual and provide training to users as needed.

Confidential

Role: Project Lead Sr. Business Systems Analyst

I was responsible for preparing Scoping and Vision Document in order to provide estimates to obtain project approval from the client. Assessed current system capability/business process, performed Fit/Gap Analysis and analyzed high level business requirements to design and document 'To Be' business system processes. Developed WBS, project plan, schedule, Managed risk Issue logs recording mitigations resolutions, and monitored controlled project activities. Ensured business needs and objectives were effectively captured. Provided direction to the project team and managed their to-day operation and assignments.

Confidential

Role: Requirements Consultant Project Lead

This role entailed process design and requirements documentation for the learning technology infrastructure at USPS having heavy interaction with client that leads to a larger design, build, test and deployment and leading and managing a team of 7 people. I was responsible for reviewing past USPS process flows, test scripts and design documents to pull requirements that have already been identified. Leveraged past requirements gathering effort and reflected it in the deliverables. Set up and maintained Requirements Traceability Matrix. Provided input into key activities for delivery of the Requirements Traceability Matrix, including preparation of initial straw-model, facilitation during JAD and review workshops, and requirements verification and prioritization activities. Reviewed business requirements to ensure the right level of detail is included to support further development of the LMS. Prepared and packaged final requirements document for delivery to the client. I provided the subject matter expertise about requirements gathering and joint application development to the client and team. I adapted standard methods and best practices to meet client needs/ best practices. Communicated risks to the clients as identified.

Confidential

Role: Business Solution Architect/Project Lead/Manager

• Retiree Health Access System that will be administered by Accenture Healthcare Admin. I was responsible for leading business requirements gathering process for Billing Systems, verifying and translating them into functional and system specifications by using Business/System use cases, workflows, ERD and other applicable tools. I Managed requirements by using Requirement Traceability Matrix starting from Business Requirements, Functional Requirements, Use Cases, and Test Cases through Roll-out. Interacted with client, vendor, internal cross-functional business and Technical team members, such as Enrollment, Account Receivables, Call Center, Web-portal, Technical Architecture and Interface, etc. in providing solution delivery. Ensured that HIPPA policies and procedures are put in place and EDI transaction requirements are compliant accordingly. Created and implemented an industry standard change management process methodology for the client. I was responsible for project planning, directing and controlling the resources and efforts of the assigned functional team to accomplish the delivery of the final product working hand in hand with other project leads under the guidance of the PMO Sr. Executive and Program Manager. Reported project status, risks and progress to IT senior management as well as PMO executives.
• Worked with Accenture enterprise architecture team comprising system, application, technology, data/information security to identify, research, discuss, design, and implement key enterprise architecture standards and framework for the client's futures project needs and developed EA blueprint using TOGAF Zachman frameworks that represented conceptual, logical physical models of the current systems corresponding to different viewpoints. Confidential

Role: Enterprise Business Architect/Project Lead

• Client wanted revamp their It security policies that led to develop an enterprise wide threat model for all commissioned application to analyze the attack paths, vulnerabilities and develop the necessary countermeasures.
• Interacted heavily with business process owners and technical teams DB, App Dev, Network, Infrastructure, Security Architecture to document current business processes, gather requirements, business/data rules for depicting threat models. Created threat models for individual application by decomposing application, determining and ranking threats and determining countermeasures and mitigations. Developed attack trees to perform further threat analysis and list for each of the following aspects to complement the models: external dependencies, entry points, assets trust levels. Recommended security controls strategies describing preventive measure in the following areas: authentication, authorization, cookie management, data/input validation, error handling/information leakage, logging/auditing, cryptography, secure code environment session management. Additionally, the project management responsibilities of this role entailed managing project tasks/activities, schedules, resources and change control process and reporting project status/progress to the client PMO.

Confidential

Role: Data Architect/Project Delivery Manager

Client wanted to monitor day to day business operations based on metrics via User Interface Dashboard that would have Business Intelligence capability in Business Object environment. Interacted heavily with cross functional business and technical teams by facilitating JAD sessions and small user group meetings to understand the current business processes, gather data requirements, business/data rules, validate data requirements, set data standard naming conventions and map data. Communicated strategies and processes around data modeling and architecture to cross functional groups and stakeholders. Assisted the Lead Enterprise Data Architect in creating Conceptual, Logical and Physical data models for Business Object reporting and Business Object Dashboard data display in the front end for the key business users. Worked with DBA in developing data structure for laying out Physical Data model mapping data. Additionally, the project management responsibilities of this role entailed managing project tasks/activities, schedules, resource and change control process of the data warehouse part of the project and reporting project status/progress to the PMO.

Confidential

engineering, Designing, Developing Implementing Medicaid Management Information Systems MMIS for State's Medicaid Program. Core Sub-Systems: Claims Financial Reporting Systems. Other Sub-Systems: Interactions with cross-functional team members from other MMIS Sub-Systems.

Sr. Systems Consulting Analyst/Project Lead

• My primary responsibilities included interfacing with business customers/stakeholders to gather business requirements, analyzing and performing definition of user functional requirements by translating development and maintenance requirements into system specifications for the MMIS Web Portal complying with MITA guidelines. Coordinated with stakeholders and ensured optimal level of services. Validated project requirements docs and obtained sign-off from stakeholders. Managed and provided direction to the resources Business systems Analysts, Data Analysts/Modeler, QA Analysts and Developers and directed their -to-day operation and assignments. Served as the key liaison between clients state and Technical Teams performing the followings: Business Systems Analysis Design: Analyzed existing software for incorporation of desired enhancements. Performed detailed reviews and analysis of program changes, new equipment, new technology and other factors and trends impacting existing systems in order to facilitate the development and conformance of system modifications. Formulated recommendations on alternative approaches to realize desired functionalities and/or enhancements and desired levels of performance. Performed feasibility studies, life cycle analysis and/or cost/benefit studies. Analyzed and mapped data for conversion. Designed system, providing interpretive analyze, prepared flowcharts/business process models and associated diagrams/enhancement plans. Ensured that HIPPA policies and procedures are put in place and EDI transaction requirements are compliant accordingly.
• Project Management Implementation: Interfaced with PMO and ensured that PMO prescribed methodology SDM is in enforced and all artifacts/documents are produced in each phase of the development life cycle complying with CMMI/PMI. Consulted with cross-functional technical team members to ensure viability of systems. Testing QA: Prepared acceptance test plans strategies, developed test cases, conducted acceptance tests and validated results. Defining Operational Process Training: Ensured that systems documentation is updated according to client and ACS' standards in order to assist in user training. Provided training to clients as needed.

Confidential

Prior Authorization Web Systems/Applications interfaced with MMIS. Prior Authorization Web Systems.

Supervisor/Sr. Business Systems Analyst

• I represented Health Care Management group in the task force formed to formulate PMO processes, procedures and Clinical Information System development methodology. The management duties of this role entailed hiring, training, coaching, counseling and evaluating performance of direct reports. I developed a strong team through training and effective organizational development practices. Managed and provided direction to the Business systems Analysts, QA Analysts, Data Analysts/Modeler and Developers and directed their -to-day operation and assignments. Led and managed a team of 6 personnel while serving as the key liaison between business unit and IT/DB/Reporting teams and working hands-on performing the followings:
• Business Systems, Data Analysis Design: Interacted with user community internal external to gather requirements, analyzed data and worked with development team to assist in development of new clinical applications, enhancement and maintenance works in the existing applications. Gathered developed Reporting requirements for new line of business or existing ones. Participated in Design session ensuring Data/Object models are accurate and mapped to approve requirements that encompass validating Use Cases developed by other Analysts in FRD/SRD Functional/System Requirements Document . Project Management Implementation: I was responsible for Project Change Control Management that included following PMO guidelines: Assess and respond to business needs and resolve business system problems/production issues. Created and implemented an industry standard change management process methodology. Performed quality control for new development ensuring all Artifacts/Deliverables comply with CMMI requirements in each phases following PMI Methodology - Pre-Plan/Feasibility Study through Roll Out/Implementation. I assisted PMO Project Managers and mentored other Analysts in developing Project Charters, Business Cases, defining Scopes and creating Software Development Work Plan including Work Breakdown Structure WBS . Led Cross-functional teams to address business and systems issues. Led and facilitate JAD and GAP Analysis Users Review Sessions. Communicated project status and progress to IT senior management as well as PMO. I was responsible for project planning, directing and controlling the resources and efforts of the assigned functional team to ensuring accuracy and timeliness of the final product/deliverables.
• Testing QA: Developed Test plans created Detail Test Conditions/Cases. I executed, validated, Tracked Defects, Documented and Evaluated User Acceptance Testing and Application QA testing activities for business units prior to implementation. I verified with Enterprise Testing Group that all business/validation rules are satisfied before the application is promoted to User Acceptance/QA Testing. Defining Operational Process Training: I assisted Contract/Operation Managers in developing Processes Procedures for internal users relative to new Application deployment and/or enhancement to existing Applications. Organized, conducted training session for end users and developed Training Manuals Tutorials for end-users. Led Projects: Web Application Development Implementation, Conversion Migration from Legacy System: Medical Surgical, Long Term Care, Interface between Business Applications Claim Processing System MMIS Behavioral Health.

Confidential

Software Engineer III /Sr. Business Systems Analyst/Project Lead

• Business Systems Analysis Design: I was responsible for defining business problems by interacting heavily with customers and cross-functional team members within the organization to gather, analyze, and assimilate high level as well as detailed business requirements to develop and support Wireless Applications.
• Project Management Implementation: Worked closely with PMO assisting Project Managers in creating project plans, defining scopes and finding Impact Assessment. Provided comprehensive project status reporting for the higher management/PMO. Coordinated and conducted user acceptance testing with business units. Organized and conducted training session for users. Developed Training Manuals Tutorials for end-users. Responsible for managing issues, performing root cause analysis and maintaining problem logs as well as provided resolutions in coordination with appropriate resolution team, i.e. Development Database teams. Performed Gap Analysis, developed Test Plans/Cases as well as participated in Software Testing. I acted as Support Analyst on call as needed. I facilitated project meetings and status calls in matrix management environment.
• As the Lead Business Systems Analyst Project Lead, I provided the Project Management oversight for the integration of two major billing systems P2K and Renaissance of Sprint PCS 3G IP Data billing in coordination with vendors for each billing system Convergys and Amdocs . I was responsible for managing and controlling change processes.

Confidential

Sr. Data Specialist-

Technical Account Management:

Promoted, marketed and sold Sprint data products. Analyzed clients' Fortune 1,000 companies ISPs business operations systems, completed technical sales proposals provided innovative solutions to prospects for their dedicated Data/Internet access. Managed detailed implementation/installation processes to ensure client satisfaction proactively maintained significant client base by demonstrating mature business judgment coordinating with network personnel.

Confidential

Sr. Sales Associate/Business Account Manager/Team Lead/MIS Analyst-

• Sales Marketing: Promoted MCI WorldCom products, developed new business accounts, and provided proper telecom solutions to the new business customers.
• Training: Trained and managed 8-12 newer Business Account Executives as Team Lead/Supervisor.

MIS:

Maintained coordination between IS professionals and internal end users for a variety of system enhancement projects production related issues.

Professional Training:

Obtained several managerial/management Trainings on Policies Procedures and Human Resources management.

Instructor led/class-room and Computer based training:

• Accenture Development Method ADP
• Quality Improvement
• HIPPA Privacy Awareness
• Six Sigma Process Improvements
• Information Technology Processes ITP .
• Software Development Framework SDF .
• Process Details for Project Managers.

Telecommunications/Wireless

Wireless Internet Access, Data, GSM, TDMA, CDMA Technologies Protocols, X.25, Switched 56, ISDN BRI PRI, Frame Relay, DSL, SMDS, ATM, CLASS ANI, DDS, T-1 T-3, SONET, Voice Over IP

Languages:

English, Bengali, Urdu and Hindi.