Objective

To obtain Full Time Permanent Position in an IT Organization as a ITAM Technical Architect or ITAM Senior Management Role.

Employment

Confidential

Senior Business Analyst, Asset Management

• Complete ITAM Lifecycle process from procurement through run and disposition.
• ITAM Lead on the upcoming 2014/15 Desktop refresh and Bring your own device process.
• Created the Server Hard Drive Deguassing/destruction and recycling process.
• Created and updated companies ITAM definition and process.
• CG4/Asset Manager Intergration and use of RFID asset tagging.
• HP Service Manager Request Mgt Module/Service Request Catalog Administratior.
• HP Service Request Catalog Owner.
• Managed the Blue Care Network user restacking.
• Created audit process for missed assets during the BLUnite moves BLUnite is the move of 3000 employees from our Metro Campus to Detroit Ren Cen Towers 500 and 600
• Developed and documented new bar code scanning technology and integration with HP Asset manager and HP Service Center
• Assumed role of all Non Catalog IT requests and HP Service Center Catalog maintenance
• Managed all part orders and managed the BLUnite Move parts depot for desktop assets
• Managed and placed all orders for the 2010-11 PC refresh 10,000 assets
• Assist IT Desktop Lead on all BLUnite Moves
• Trained vendor and created documentation for Q/A and day after support for the BLUnite Moves
• Manage all Desktop IT Equipment.
• Manage Inventory and Inventory Data in Peregrine Asset Center
• Evaluate all desktop requests based on cost and our HP contract.
• Help write HP Services and Equipment contract.
• Audit assets and divisions desktop equipment
• Develop Bar Code Scanning for assets and automated updates into HP Asset Manger.
• Lead in Performance Transformation PC Reclamation and Software cost avoidance project.
• Automate our current chargeback process
• Prepare equipment and asset data for the upcoming PC and Operating System Win 7 refresh.

Applications Developer Advanced, Service Delivery Management

Confidential

• Completed Service Center 6.x System Admin. Training.
• Completed Service Center 6 x System Tailoring Training.
• Responsible for monitoring the Incident Management queue for the Service Center Team.
• Create IDs for Service Center Users.
• Create and modify Assignment Groups in Peregrine Service Center.
• Create new Product Types in Peregrine Service Center.
• Create new Problem Types in Peregrine Service Center.
• Create and modify Peregrine Service Center Forms.
• Create and modify format control, links, calculations, custom inboxes validations in Peregrine Service Center.
• Create and modify Unload Scripts in Peregrine Service Center.
• Create and modify new and current groups in the Change Module of Peregrine Service Center.
• Create new views and filters in Peregrine Asset Center.
• Created Custom Email Alerts for Service Center.
• Peregrine Service Center Enhancements for IMAC Voice, EDI, LAN Security Operations Support.
• Peregrine Service Center Request Management Catalog Coordinator.
• Manage the IT hardware for redeployment in Asset Center.
• Crystal Report creation activity. For Assets, Dept IM, Call Request Tickets/Quotes.
• Create and modify Connect-it scenarios for the ERP project.
• HP Open View Peregrine Service Center 2006 Team Award Winner for Excellence in Innovation.
• Peregrine BI Portal Training
• Peregrine BI Portal report creation.

Customer Request Associate

Confidential

• Facilititated the Request module training to over 100 Service Center users of the Service Center 5.0 release.
• Served as the technical lead interface to the Peregrine technical team of all business issues.
• Entered IS related quotes to the request module.
• Part of the IS catalog team.

Systems Engineer, Specialist

Confidential

• Repackage applications for the XP Operating System.
• Install, test, document, peer review and test current production apps in NT and Win 98.

Systems Engineer

Confidential

• Report new Technical Strategy, Data Structures and Mapping.
• Create new processes for our Project Management Office.
• Review new Technology, Hardware, Software and Operating Systems.

Systems Engineer

Confidential

• Technical consulting for the project mgt. office.
• System Operations SO resource coordinator for approved ISD projects.
• Pre-project review and Technical Architecture mapping. SO resource estimating.
• Non-Standard review of packaged new requests. Technical Architect review for approved projects.

Team Lead

Confidential

• Tracking of requests in Peregrine Service Center Request Module.
• Creation and design of departmental web page.
• Creation and design of the Information Services GenISys web page.
• NT Migration Unit Coordinator.
• Problem Escalation.
• Peregrine Service Center Request Module Administrator.
• Ariba Wise-Buys Administrator for Information services catalog.
• Back-up for Move/Relocation Coordinator.
• Corporate Print/Scan/Fax Administrator.
• Team Lead managing four Customer Associates.
• Non-Standard Requests review and approval.

Team Lead

Confidential

• Managed staff of four Team Lead Role
• Prioritizing work, coordinating electronic documents ensuring work is completed on time and to client's satisfaction.
• Responsible for making sure laser printer Xerox Docutech is operational and performing minor repairs or arranging for service.
• Create charge-back reports for senior management for reprographic charge-backs.
• Programming Background