SUMMARY

• Over all over 8+ years of experience of Management, IT experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as Business Analyst in Property & Casualty domains with prime focus on Policy, Billing and claims. Completed over 7 project implementations end to end.
• Followed the Waterfall and Agile methodology of project development. Analyzed and incorporated User Stories in different release plans for the sprints in Scrum process.
• Extensive work with various Rational tools like MS Excel/Agile Manager for requirement gathering/maintenance and Application Lifecycle Management for bug/defects tracking & MS Visio for Use case diagrams.
• Strong skills in developing Use Case Diagrams and creating Use Case Specification Documents (USD).
• Efficient in MS Project/MS Excel for planning/status reporting/writing test scenarios.
• Actively involved in developing, executing and managing User Acceptance Testing (UAT).
• Working experience in a cross - functional team environment/different geographical locations teams.
• Excellent analytical skills for understanding the business requirements, business rules, businessprocess and detailed design of the application.
• Experienced in manual testing, recreating errors and provide support to programmers to correct defects in the system. Facilitated UAT with the stakeholders and the business users
• Facilitated JAD sessions with business owners, IT team & Users to drive out detailed businessrequirements.

TECHNICAL SKILLS

Operating Systems: Windows, Mac OS

Testing: Manual testing

Methodologies: Waterfall, Agile

Office Tools: Word, Excel, PowerPoint and Access; SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Lead Guidewire Business Analyst

Environment: Guidewire ClaimCenter v10.0.0

Responsibilities:

• Worked on the implementation of CC user stories specific to Policy Search and Retrieve, Document creation and Document Management system, financial transactions and Reinsurance.
• Worked on to create Pre-inception and inception plans and set up meeting to facilitate them.
• Worked with Stakeholders to identify the final list of Integration for ClaimCenter.
• Facilitated JAD sessions with SMEs for the detailed analysis on impact of ClaimCenter integration to other systems.
• Conducted vendor meetings to brief them about the new system that will be implemented and about further processes required to be done in order to have successful integration with ClaimCenter.
• Mapped the source and target databases by studying the specifications and analysing the required transforms between various databases (Customer profile, policy application database, etc.).
• Worked with Guidewire Developers and architects to set up Claims suite.
• Used Jira to track Project Status, monitor workload and detect issues for Prototyping Guidewire applications as per the requirements.
• Analysed the as-is and to-be state of the project and performed Gap Analysis, Impact Analysis and SWOT Analysis for the ClaimsCenter implementation.
• Used Guidewire to upgrade the current Claim system to track the claim of the policyholders and third party applications.
• Effectively conducted meetings with Claims SMEs to know the current system process flow and documented Business rules to match ClaimCenter needs.
• Collaborated with the business and technical stakeholders to accurately documents report, functional, non-functional and data requirements while ensuring compliance with corporate standards.
• Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes and systems.
• Created burn-down charts based on combined story card points, and ensured that is was updated daily to reflect most up to date progress of sprint
• Mapped the source and target databases by studying the specifications and analysing the required transforms between various databases (Claims Processing systems, several vendor systems- Eloquence, IBM Content Manager, Risk Management Insurance System etc.).
• Worked with development team and testing to walkthrough on Claims Requirements various integrations.

Confidential, Pekin, IL

Sr. Guidewire Business Analyst

Environment: Guidewire v9.0.5

Responsibilities:

• Worked on implementation of various themes for PC/Integration user stories namely New Submission, Policy Change, Cancellation, Renewal, Rescind, Reinstate, Rewrite, user roles and permissions etc.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• The project aims at modernizing Policy Admin systems and Billing system environment and gain increased flexibility in the policy admin process, by implementing Guidewire PolicyCenter, BillingCenterand ClaimCenterfrom Guidewire.
• Mapped the source and target databases by studying the specifications and analysing the required transforms between various databases (Customer profile, policy application database, etc.).
• Worked with Guidewire developers to set up the Guidewire policy generation suite, billing suite as well as claims suite.
• Worked on the requirements on Non Pay Cancel and Delinquencies.
• Worked on Guidewire software, specifically with Guidewire PolicyCenter, BillingCenter and ClaimsCenter
• Used Agile Manager to track Project Status, monitor workload and detect issues for Prototyping Guidewire applications as per the requirements.
• Effectively collaborated with the BillingCenter team to make sure that requirements written on both sides ensured a seamless operation of Guidewire PolicyCenter and BillingCenter.
• Verified the billing history events matched up with the user stories for Guidewire billing and policy generation suite.
• Used Application Lifecycle Management to track defects.
• Analysed the as-is and to-be state of the project and performed Gap Analysis, Impact Analysis and SWOT Analysis for the PolicyCenter, BillingCenter and ClaimCenter implementation.
• Analysed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert
• Worked on Guidewire software to track the claims of the policy holders.
• Used Guidewire to upgrade the current Claim system to track the claim of the policyholders and third party applications
• Verified the billing history events matched up with the user stories for Guidewire billing and policy generation suite.
• Wrote requirements as well as business rules for the capture of data in the Guidewire billing suite, to the data warehouse, for reporting purposes.
• Conducted scenario analyses of the requirements to align with the business objectives for effective testing of reports.
• Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in the development and execution of implementation plans, including the creation of backlogs, estimation of effort, and identification of tasks.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Express requirements via User Stories, Business Rules, Personas, ORD, Process Flow Diagrams, etc.
• Created burn-down charts based on combined story card points, and ensured that is was updated daily to reflect most up to date progress of sprint.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Gathered Functional and Data Requirements, analyzed workflows and created Use Cases, Requirement Specifications, Report Specifications, Data Requirements, Data Mappings and Data Flow Diagrams.
• Interviewed LOB analysts and marketing personnel to obtain enhancement requirements for reporting and inquiry upgrade needs in an existing data warehouse.
• Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes and systems.
• Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Maintained a requirements traceability matrix in order to keep the clients and all the teams up-to-date with the current progress of the project.
• Executed User Acceptance Testing (UAT) with the stakeholders and the business users, and fixed the errors discovered then verified via regression testing.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Developed timelines for project delivery, and managed projects/resources
• Conducted planned Inception regarding new product for the particular Release.