Tech Business Analyst Resume

SUMMARY

IT experience within Financial Services, Insurance, Manufacturing, Airlines, and Pharmaceutical domains. Well versed with SDLC and Agile methods of development.
Acted as servant leader and coach to three Scrum teams to execute Scrum methodology.
Help Scrum teams by removing impediments, fostering self - organization, and protecting them from internal and external distractions.
Facilitate daily Stand-up, Backlog Grooming, Sprint Planning, and Sprint Retrospective. Work closely with Product Managers to ensure product backlogs are properly prepared.
Closely monitor Team Velocity, Burn-down chart, Burn-up chart, and Team Status in Rally to help keep Scrum Teams be on track, be productive, and to achieve deliverables.
Release Management and scheduling and coordination with Build Teams. Working knowledge with popular Java technology framework such as Spring and Hibernate.
Share technical knowledge and clearly communicate technical concepts.
Mentor other team members in Service Component Design and Development.
Creates technical detail design artifacts utilizing UML to meet functional specifications and requirements

TECHNICAL SKILLS

Operating Systems: Windows98/NT/XP, UNIX-HP10.2/11.0, SunSolaris8 Linux (RedHat)

Languages: Java

Databases: ORACLE8i/9i/10g, MS SQL Server v6.x/7.x/8.x.DB2

CRM Tools: Crystal Reports, Toad7.5, AutoSys

Products Tools: JBuilder X.0, Eclipse3.x, JProfiler, JProbe, Splunk, Dynatrace

Application Servers: Tomcat5.x, Weblogic8.1, JBoss 4, Websphere 6.x (WAS)

Software: Vim6.x, JBUILDER6.x, 9.x, PVCS, WinCVS, SVN.ClearCase

Defect Tracking Tools: JIRA, Mantis, HP Quality Center

CSM Tool: InterwovenTeam Site 6.7.1 and Live Site 3.0, Open Deploy

Java Frame Work: Struts, Hibernate3.0, spring, JMS, MQ, Java WebService, Java Concurrency/Thread, Android Mobile SDK

PROFESSIONAL EXPERIENCE

Confidential

Tech Business Analyst

Responsibilities:

Understand business requirement from Functional Business analyst/Product owner.
Participate in different grooming session with Functional Business analyst/Product Owner.
Create Backlog item with EPIC/Stories based on the requirements for the development team.
Provide technical details in EPIC/Stories as much possible so dev work become clear and easy.
Hold meeting between Architect and Tech Teams to walk through the proposed solution.
Provide data element details required between impacted team.
Provide JAD sessions for impacted teams and dev teams.
Review QA test cases with Product/Business.
Assist Dev/QA Team during implementation.
Represent Business during Sprint Planning/Review meetings.
Assist Scrum Master and Team any clarification related to requirement and completion.

Confidential

Production Support

Responsibilities:

Provide Level 2 Production support for any issue reported from monitoring alerts or customer/business reported.
Provided Live support for P1S1/2/3 incidents reported and help investigations with multiple groups to find the resolution and work on find the root cause.
Lead the issue and work with Production Assurance Team to engage different teams to drill down the root cause.
Provide various report from Splunk logs and Dynatrace tool.
Working with Monitoring team to add new monitors, adjust threshold, build process between L1 and L2.
Help onboarding new Team members and provide training for application supported by team.
Investigate and do the root cause analysis post issue resolution to update the process to avoid repeat incidents
Documents various document for the incident logs and handover/rollover shifts with complete details of issue.
Review and provide ITSM approvals for the application supported by Confidential L2 Team.
Support ITSM and perform task for regular server maintains with different team within give time window.

Environment: Core Java, Batch Jobs, Hibernate, Spring, Web Service, JMS, DB, MSSQL, WAS, SOAP, Splunk and Dynatrace.