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Business Analyst Resume Profile

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TX

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CAREER PROFILE

ECM professional with five plus years experience in Enterprise Content Management including two years in IT consulting and three years in system administration/deployment, primarily engaged with Compulink Laserfiche, EMC Documentum, and various front-end capture systems and hardware.

EXPERIENCE

Business Analyst/Application Support Specialist

Confidential

  • Deployed Laserfiche, Documentum, and InputAccel technologies across 20 states and 50 divisions
  • Engaged in every facet of enterprise-wide content management system implementation, ranging from vendor selection, process discovery, analysis, design, software installation, administration, deployment, training and support
  • Conducted extensive document and process analysis and developed successful and efficient scanning/indexing solutions
  • Designed and administered core application functionality such as users, groups, templates, object models, lifecycles, security, workflows, image capture, migrations and system integrations
  • Converted core manual business processes into electronic solutions utilizing distributed scanning, electronic forms, workflow, ERP integrations, electronic approvals and automatic email notifications
  • Created innovative solution to migrate images, electronic files and associated metadata from Laserfiche into Documentum replicating security and taxonomy
  • Developed guides and trained end-users and project stakeholders

Project Specialist

Confidential

  • Lead diverse IT projects including client needs analysis, document management system implementations, front-end capture solutions and end-user training
  • Formulated project plans, proposals, and deliverables utilizing technology resources in the most efficient capacity
  • Communicated daily with key client stakeholders, project champions and subject matter experts to effectively manage client expectations
  • Conceived and coordinated all aspects of trade show participation, client socials, and seminars

Network Technician

Confidential

  • Provided 24/7 support for company's new production IP network, server farm and applications
  • Developed NOC operations procedures and graphical web-based network documentation utilizing Visio

Application Developer Contract

Confidential

  • Designed and developed POS application utilizing Visual Basic 6.0 and Access 2000 to track inventory, sales transactions, employees, and customer accounts
  • Created specialized business reports and completely eliminated paper-based record keeping system

PROFICIENCIES

Content Management Systems:

Compulink Laserfiche, EMC Documentum 6, ApplicationXtender

Capture Systems:

Captiva InputAccel, Laserfiche QuickFields, Kofax Capture

Scanning Hardware:

Fujitsu, Canon, Kodak

Web Applications:

Apache Tomcat, BEA WebLogic

Programming Languages:

Java, Visual Basic, XML

Business Applications:

SQL Manager, MS Project, MS Visio, MS Office Suite, Outlook, MS SharePoint, Active Directory, HP Openview, Quest Active Roles, Remote Admin

Business Skills:

Business Process Reengineering BPR , Project Management, End-User Training

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