PROFILE

• IT consultant, System and business analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business process, policies, and information systems. Business Analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Artifact skills in eliciting requirements, analyzing, documenting, communicating and resolving business problems, processes, policies, and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Adroit in Managing, recommending technology and business resources efficiently and effectively to improve efficiency, productivity, cost reduction, customer relationship management, technical consulting, software life cycle development, business process development, technical support, project management and business analysis.
• Excellent organizational, oral presentation and written communication skills
• Ability to collect data, business needs, evaluating business process, policies and procedures.
• Able to write business specification, documentation, user training, business requirement documentation.
• Able to work on multiple projects at a time and co-ordinate with multiple project teams.
• Adroit in performing QA related activities and customer relationship management.
• Results-driven IT and Business Consulting capabilities/ Software implementation Skills
• Proven ability to analyze, develop, implement systems and lead projects.
• Excellent analytical and problem-solving skills, technical and business development skills.
• Proficiency in Microsoft applications, in particular Word, Access, PowerPoint, and Excel.
• Valued contributor to all teams with polished presentation and negotiation skills.
• Performed as a liaison between domain SME, stakeholders to elicit business requirements.
• Skilled in technical and business documentation, BRD, Use cases, test scripts, user acceptance test.
• Effective communication skills Oral, Written, Visual, Meeting, Interviews, Surveys.
• Knowledge in wireframes, mock-ups, prototypes ,diagrams, UML, VUE, Visio Web applications
• Skilled in OS, Technology services, applications, computer networks, ITSM, ITIL methodology.
• BA underlying competencies, Risk analysis, decision analysis, interviews, functional decomposition.
• Proficiency in Microsoft applications- Word, PowerPoint, Excel, Access Visio and presentation.
• Familiarity with SDLC-Agile, Waterfall, ITIL V3 core competencies, IT operations and changes.
• Proficient as an IT, Business analysis, Technical consultation Support, System analyst, project management, Software implementation SME.

Key SKILLS

Business Analysis- IT Consulting- Requirement Analysis - Analytical Skill - Problem Solving - System evaluation - Project Management - CRM-Solution assessment Elicitation- Effective Communication - ITSM Enterprise Analysis - Cloud computing - IT Audit - Decision Making - MS Office proficiency SQL-Negotiation - SDLC - leadership - Finance Accounting - ITIL - Exchange - LANDesk - Hardware Software -OS -Networking - UNIX - Windows - Mac - Research computing - Business solutions - Technology Solutions - IT Security - TCP/IP - Service Now- HTML CMS.

EXPERIENCE

Business Analyst

Confidential

IT business analysis, planning monitoring, elicitation, BA techniques, requirement analysis, communication, enterprise analysis, solution analysis validation, business requirement documentation, software application and effective communications.

IT Specialist/ Business Analyst

Confidential Managed, supported and administering two major department's computer systems, business requirements, domain network and various IT and Business related service and support. Collaborated with IT and Business related stakeholder issues, eliciting requirements for internal departments, faculty staffs, researcher and affiliates for all technology and business related needs. Responsible for eliciting IT business needs, user test, documentation, analysis, recommending and purchasing hardware, software, volume licensing based on stakeholder needs and analyzing and evaluating IT business needs and maintenance. Acted as and IT consultant, business analyst, system analyst and a liaison between management, customers and business stakeholders to analyze business requirements, technology consultation, finding technical and business solutions, problem solving, problem decomposition, elicitation, decision analysis and validating and implementing technology and business solutions efficiently effectively. Actively participated several small and large IT projects to elicit business requirements for Exchange migration, OS deployment, Antivirus rollout, Encryption project, Identity management, Security patching, Software deployment and software development life cycle projects . Facilitate technical and Business analyst responsibility to analyze and evaluate feasibility testing, User acceptance test, writing test scripts, policies and procedures, writing knowledge KB base articles , user training, deployment and support methodology to accomplish and IT and business needs of the organization.

System Coordinator

Confidential

Managed and supervised IT work orders service center technicians and network resources. Responsible to deliver high level technical and business consultation service to faculty, staff, and students. Monitoring managing LAN Network systems, Banyan networks, liaison among network engineers, support managers to resolve technical issues in a timely fashion. Managed LAN accounts, email Lotus Notes accounts, remedy database and other service and support to the University. Customer relationship management- reporting, service center supervision- blackboard application support- residential network support and other Northeastern infrastructural network support.

IT Consultation

Held several technical consultation and support roles at Intel Corporation - Confidential, Cabot Corporation, Billerica, MA, Parametric Technology Corporation PTC , Waltham, MA, Waltham Public Schools-Helpdesk and Network support center.

Document Quality Controller:

Confidential

Responsibility:

Financial document processing quality assurance in the banking operation center.