CAREER PROFILE:

• IT professional with 24 years of experience in analysis of business requirements, design, development/ deployment of Business Intelligence and IT solutions; working for different companies.
• Deep knowledge of systems architecture and applications deployment, maintenance and support.
• Familiarity with server and application virtualization/migration using VMWare vSphere, Netapp and Nutanix cloud technologies.
• Extensive experience with applications deployment and disaster recovery procedures. Experience with data replication.
• Comfortable gathering, analysing and documenting business requirements (business analysis) related to both operational and analytical processes, key performance indicators and corporate dashboards
• Extensive experience as system administrator on Linux (Red Hat, CentOS, Ubuntu, Suse and others), UNIX (IBM AIX, Sun Solaris, HP - UX and others) and Windows Server (NT 3.51, NT 4.0, 2000, 2003, 2008, 2012, 2016, 2019) platforms
• Experience with LDAP and Active Directory (Security, GPO, deployments, Distributed Filesystems - DFS)
• Experience in package distribution with SCCM 2007 and 2012. Package creation for SCCM
• Experience with ServiceNow ITSM (Service Management) and ITAM CMDB (Asset Management)
• Experience and practical knowledge of different BI and Enterprise Data Management tools: SAP BI (Business Objects), Tableau and Salesforce
• Practical knowledge of multiple relational database technologies
• Expertise in development, deployment, planning and delivery of Business Intelligence solutions and web applications
• Familiarity with ALM tools (JIRA) usage to manage the lifecycle of development projects (SDLC)
• In-depth knowledge of IT Service Management: SLA, requests, incident, problem and release management. ITSM software: Service-Now
• Familiarity with Agile methodologies
• ITIL Foundation v3 certified
• Knowledge of global financial markets and securities trading. Business acumen

SKILL:

Development Tools: Phyton, PowerShell, Perl, C++, JSP, HTML, XML, Java, VBasic .NET

BI Tools: Business Objects, Tableau, SSRS, SSIS and SSAS

Operating Systems: UNIX (AIX, Sun Solaris, Tru64), OpenVMS, Windows Server (NT 3.51, NT 4.0, 2000, 2003, 2008, 2012, 2016, 2019)

Windows Infrastructure: Active Directory, Group Policy, DFS

Databases: Oracle 12c, DB2

Technology: SAN,automated backup, fibre channel switches, tape drives, disk arrays, robotic libraries

Virtualization: VMWare, Virtual Box

Microsoft Office: Access, Excel, Word, PowerPoint, Visio, Project.

Languages: English, French, Spanish and Portuguese.

WORK EXPERIENCE:

Confidential

Senior Business Analyst and BI Developer

Responsibilities:

• Consultant (BI development and business analysis) for ITSM platform: BMC Remedy Smart Reporting
• Responsible for analysis of business needs and user requirements
• Responsible for translating them into architectural database and application design
• In charge of development of business intelligence reports, dashboards, analytics and the business logic behind them

Confidential

Senior Specialist in Virtualization and Deployment

Responsibilities:

• Responsible for the virtualization and deployment of targeted applications following the client standards, using VMWare Thinapp
• SCCM 2012 Administration, deployment of applications and images
• Migration project: Servers to Windows 2016 and 2019, Desktop and laptops from Windows 7 to Windows 10
• VMWare vSphere Administration: vCenter and ESXi
• Task automation with Powershell

Confidential

Principal Consultant / BI Consultant

Responsibilities:

• Responsible for the operation and availability of SAP Business Objects environments used by different applications: Production, UAT, Development and Test
• Configuration, performance (clustered environment with 30,000 users worldwide). Deployment of new product features/functionality, packages, reports (Webi and Crystal), universes, patches, service packs.
• Creation of SCCM packages to distribute Business Objects software to global user base. Promotion management for SAP Business Objects content
• Work as SME for review and development of Business Objects reports (Webi, Crystal), universes, Tableau visualizations and Business Analysis associated SQL queries. Provide recommendations for changes/problem resolution when required on application and database side (Oracle RDBMS, Data warehouse). Business Analysis
• Installation of Tableau server, upgrade to version 2018.2 and 2019, administration.
• Development of API integrations for Tableau using Python (Linux and Windows).
• Development of Java servlets for SAP Business Objects web servers. Powershell scripting: Task automation, application maintenance
• LDAP and Active Directory security (forests, domains, GPO)
• Creation of VMWare virtual machines (Windows 2008, 2012, 2016 and 2019) for different applications (cloud and on-site datacenters): Virtualization of physical machines and server migration to other VMs and to the cloud. Replication.
• Product owner, SME, Project Coordinator
• In charge of SAP Business Objects global team and related technical aspects
• Responsible for defining SAP Business Objects Roadmap for 2019 and the release of new product versions (v 4.2).
• Report project status to stakeholders at different levels. Manage proposed and ongoing changes on the platform.
• Coordination of application support activities within our Global Business Objects Team, with business users and stakeholders
• Implementation of Agile scrum meetings using Kanban approach and Jira ALM tool. Mentoring.
• Service management for the SAP Business Objects product using Service-Now: Incidents, Requests, Major Incidents, Problems, Change Management, Release Management. Representation of our team in CAB meetings. Service Level Management. Reporting. Root cause and impact analysis. Incident/problem resolution. Continuous improvement.
• Improved resolution time of incidents and requests handled by our support team in 60%.
• Implemented ITIL support model for our global Business Objects support team.
• Identify new business opportunities with the client
• ServiceNow ITSM (Service Management) and ITAM CMDB (Asset Management)

Confidential

Consultant / BI Consultant

Responsibilities:

• Responsible for having users at the Montreal and Calgary offices scheduled for upgrading their laptops to Windows 10
• Coordination of onsite deployments with local LTS technicians. Hands on participation during upgrades

Confidential

Project Lead

Responsibilities:

• Responsible to provision IT infrastructure access for project personnel
• Responsible for defining guidelines and process flow of the onboarding process
• Worked on defining Role-Based Access Control (RBAC) model for application access.
• Worked on laptop provisioning for 500 Confidential employees.
• Coordinated activities with client and internal stakeholders. Technical documentation.
• IT Service Management and IT Operations: Incident, change and problem management. Escalation management. Reporting (Service-Now cloud platform).
• Solution to specific client requirements and critical situations. Managed customer expectations within the scope of the project. People and resources management.
• System Administration of SCCM 2007 and 2012, Mobile Iron (mobile email), PGP, Citrix, and VPN remote access products.
• Everyday support and administration of the SCCM infrastructure. Monitoring via SCOM. Application deployment via SCCM. Creation of packages. Desktop (Windows 7, 8 and 10) and server (Windows 2008) builds via SCCM.
• Administration of test lab where new and existing builds for different computer models are tested.
• Focused on improving business processes and customer satisfaction. Work with users based in the USA, Canada (English, French), Peru, Chile (Spanish), Brazil (Portuguese).
• Active Directory: Security, Group Policy. Microsoft System Center 2007 (SCCM). Pilot testing with SCCM 2012. Windows Server 2008 and 2012 administrations. VMWare and Oracle Virtual Box to build virtual machines.
• Very strong troubleshooting skills. Applications testing.
• Facilitation and communication at different levels.
• Salesforce Administrator and Developer (self-trained). ITIL v3 Certified.
• Salesforce Administration: User setup, profiles and roles, customization of objects, fields, record types, page layouts, workflows and validations setup.
• Salesforce development: Visualization Reports, Dashboard, SQL, Java snippets and triggers. Business requirements gathering. Software development lifecycle (SDLC). Project Management Lifecycle.

Confidential

BI Developer

Responsibilities:

• Responsible to develop new Visualization reports or modify existing ones using the following tools: Crystal Reports and SSRS (SQL Server Reporting Services), SSIS and SSAS.
• Responsible for coordinating new rollouts into production for the different BI projects from kick - off to user sign-off. Responsible for the different project activities to be within schedule and budget. Responsible to align the different resources with the project objectives and deadlines. Development of Webi, Crystal and Xcelsius reports and dashboards
• Responsible to coordinate infrastructure related aspects of the SAP business intelligence (SAP BI 4.0 Business Objects) platform using an SOA architectural approach and ITIL standards.
• System administration of BI clustered environment: Single Sign-On (SSO) with Active Directory, SSL secured web access using BIG-IP F5 load balancers and Tomcat/Apache web servers. Virtualized environment running on VMWare ESX. Server builds. Network analysis. Windows 2008 Powershell. UNIX/Linux shell scripting. Monitoring tools. Troubleshooting of Java-based applications. Load balancing, failover and SSL configuration for SAP BI 4.0 Business Objects and Tomcat. Tuning of Business Objects services on multiple-node environment. Sizing.
• Responsible for efficient use of the infrastructure (datacenter resources) assigned to the project: software and hardware. Recommended allocation of new resources according to the project requirements.
• Incident management and planning of future activities involving different teams and stakeholders in Montreal and Geneva (Switzerland). Coordinate escalations and foster communication in a complex environment.
• Participated in technical reviews and creation of BI Visualization reports, ETL and dashboards on Dev and QA environments before deployment to Production: WebIntelligence, Crystal Reports, XCelsius and Data Services.
• Mobilizing members of the BI reporting and ETL teams to meet delivery schedules.
• Use of Peoplesoft as tool to track tickets with SAP Tech Support.

Confidential

SAP BI Analyst / Developer

Responsibilities:

• Created and modified WebIntelligence, Crystal reports, Visualisation reports and XCelsius dashboards for internal bank clients, including server - side problems on the application that may affect users.
• Performed certain on demand, SAP Business Objects XI 3.0, 3.1 and IBM DataStage system administration and migration tasks on Solaris (UNIX) and Windows 2008 R2 based environments. Solaris operative system administration: Security, networking, applications and web servers maintenance (Apache and Tomcat 6.x), tuning and kernel maintenance. System monitoring. Troubleshooting of Java-based applications.
• The interaction with the client was performed via conference calls, meetings, phone and e-mail. IBM Maximo ITSM used to track client requests/tickets. ITIL procedures.
• Mentored more junior members in the team.

Confidential

SAP BI Analyst / Developer

Responsibilities:

• Technical lead of the BI Infrastructure Team. Responsible for the team deliverables within schedule and budget for the project. Coordination of SAP Business Objects - related activities
• Reports development using SAP WebIntelligence.
• System Administration of Simatic IT and SAP Business Objects XI R2 applications (Change management and business intelligence). Performance monitoring. Troubleshooting of Java-based applications.
• Responsible for the availability and capacity planning of the SAP BI platform accessed by users located across North America and Europe.
• Responsible to support SAP BI platform infrastructure (servers) used to develop reports.
• Participated in the implementation of the high availability functionality for the Business Objects and Simatic IT Web servers (IIS v6): This was a VMWare-based environment (VMWare ESX).
• Responsible for efficient use of the infrastructure (datacenter resources) assigned to the project: software and hardware. Recommended allocation of new resources according to the project requirements.

Confidential

Technical Support Engineer

Responsibilities:

• Installing, upgrading and administering Assureon data archiving software on Windows 2008R2 and Linux platforms.
• Contacting customers via phone, e - mail and remote access tools.

Environment: Active Directory, Replication, SQL, XML, WMI, IIS v6 Administration, Virtual PC, VMware.

Confidential, Atlanta, GA

Technical Support Engineer

Responsibilities:

• Provided Level 2 and 3 technical support to clients across North and Latin America for all Business Objects BI products: Business Objects Enterprise 5.x, 6.x, XI and XIR2 versions. Troubleshooting of Java-based applications.
• Coordinated technical support activities between different teams, internal stakeholders and the company clients.
• Worked as account manager for selected clients in North and Latin America.
• Led different support-related activities.
• Tracked customer incidents via Vantive, PeopleSoft and Remedy CRM systems
• Interacted with clients via conference calls, remote access tools (Webex and NetMeeting) and e-mail.
• Worked for different teams during my tenure:
• Supported Business Objects products on UNIX, Linux and Windows environments:
• Solaris 8, 9 and 10; AIX v4.3, v5; HP-UX v10, 11, Red Hat Enterprise Linux (RHEL 2, 3, 4 and 5), Windows Server.
• Configured Business Objects products connectivity with Oracle, SQL Server, DB2, Sybase, and Teradata.
• Web servers’ installation and administration: IIS, Apache, Tomcat, Oracle iPlanet, WebSphere, WebLogic. Creation of test environments using VMWare. System administration and system monitoring.
• Built VMware virtual machines to replicate customer environments for testing purposes: VMWare ESX, VMWare Workstation.
• HTML, ASP, Java, WMI and UNIX scripting.